Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 24, 2020
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
    Read more about this company

     

    Internal Client Services - IT - Dev Manager - Professional Enablement: Applications and Development Manager

    What impact will you make?

    Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

    What you will do?

    Main Purpose of Job:

    To manage the Development Operations team within sphere of responsibility in the effective delivery of services to the business

    Key Performance Area

    1. Strategic Impact

    • Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
    • Manages the implementation of the strategic imperatives in line with service area strategy relating to:
    • Implementation of change initiatives within designated area/s
    • Management of the implementation of plan on a day-to-day basis with team – runs sprints
    • Monitoring skills level in team relating to required outputs, assisting as necessary
    • Clear and regular communication with superior and team on implementation status
    • Supports own Service Line leadership in carrying out EXCO mandate
    • Builds professional relationships within service line/s to understand business needs in area/s of responsibility
    • Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

    2. Client Impact: External / Internal

    • Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
    • Provides client management with sound professional advice and support across broad area of issues arising within area of expertise
    • Proactively identifies client service and technical issues and independently implement resolutions to address these
    • Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams
    • Meets with team on a regular basis to provide updates from client and leadership and to get input from team

    3. Operational Effectiveness

    • Manages day-to-day operations/backlog items and delivery by team to clients
    • Guides and directs daily work of team members giving recognition as well as support as needed
    • Updates Senior Manager on status weekly or as directed
    • Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed
    • Timeous feedback and communication back to the client/managers/peers
    • Acts as role model in the value of exceptional client delivery and growing the brand of Employer of Choice

    4. Development/Growth of Team - (Detail as applicable to role)

    • Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
    • Identifies areas of development for team and institute plans to address these
    • Develops strong working relationships with key talent in team to ensure retention
    • Delegates appropriately and encourages team to share their expertise and knowledge
    • Provides relevant recognition and encouragement to team and leads by example
    • Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth
    • Demonstrates commitment to transformation agenda of the firm

    5. Budgets / Profitability

    • Provides input into annual budget to superior for drafting of budget for Service Area
    • Manages expenditure within team and ensures time and expenses are submitted weekly

    6. Differentiators for this specific role

    • Implements Software Development standards, policies, guidelines and procedures
    • Ensures that all systems are currently supported and maintained with an up to date lifecycle plan
    • Ensures that the Software Roadmap is defined and followed
    • Streamlines processes and implements automation across the area
    • Identifies and puts plans in place to mitigate/manage risks
    • Ensures that all tasks for own work and the team is logged on the system to analyse any trends
    • Ensures team is performing well and either meets or exceeds service levels
    • Documentation for all areas of responsibility is kept updated with any changes
    • Proactive monitoring of security under area of responsibility and implementation of necessary controls.
    • Management of client expectations to improve operational excellence and client satisfaction.
    • Problem and incident management in area of responsibility.
    • Ensure IT Continuity in own area of responsibility.
    • Manages new operational business requirements – sprints planned and lead with implemenation
    • Ensure that software backlog are addressed.
    • Code reviews are conducted and adherence to TFS check-in are seen through
    • Preserving the confidentiality, integrity and availability of confidential information

    Technical competencies

    Technical

    • Skilled in field with sound industry and business knowledge
    • Demonstrated leadership skills
    • Experienced in communication and implementation of strategy
    • Proven ability to manage and execute projects
    • Experienced in development and delivery of professional presentations
    • Good report writing skills
    • Good financial knowledge 

    Behavioural

    • Excellent communication skills, both written and verbal
    • Effective interpersonal and relationship building skills
    • Good mentorship and coaching ability with desire to develop self and others
    • Strong client delivery focus
    • Adaptable, managing change and ambiguity with ease
    • Focus on quality and risk
    • Effective problem solving ability
    • Excellent business acumen

    *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

    Method of Application

    Interested and qualified? Go to Deloitte on www.linkedin.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Deloitte Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail