Internal Communications Specialist at mothers2mothers

Job Description

The Internal Communications Manager is responsible for designing, implementing, and measuring an internal communications strategy for mothers2mothers. The overall goals of the internal communications strategy are to ensure that employees feel engaged, informed, and empowered to accurately represent m2m and our work; to ensure that the latest materials and facts are available to teams in a timely and accessible fashion; and to foster the bond between employees and the organisation. Achieving this effectively is essential to realising the goals of m2m’s 2022- 2026 strategy. 

Key Performance Areas: 

Strategy and Plan Design, Implementation and Measurement: 

• Lead in the design of m2m’s first internal communications strategy (aligned to the organisational strategy and communications strategy), an action plan to achieve it, and a measurement framework so we can adjust as needed. This will be done collaboratively with the Executive Office, Communications, and HR teams. Stakeholder mapping, engagement, and education will be an important outcome. Execution will also include collateral development for key items identified in the strategy and plan, working collaboratively with the communications team to adapt existing materials and develop new ones.
• Devise content, research, and write m2m’s fortnightly employee email newsletter. 
• Work with established external technology consultant to develop and roll out m2m's inaugural Intranet presence and maintain it thereafter. This will include developing frequent updates applicable to employee audiences and working with m2m’s technology service provider to support employee engagement with this platform.

Messaging Training, Support, and Engagement for Country Leadership, Head Office, and GRM Teams: 

• Ensuring that key individuals across the organisation deeply engage with m2m’s messaging and supporting materials and understand how to accurately represent our work to internal and external audiences. 
• This will include training, regular updates, specific campaigns, and other initiatives as agreed in the strategy and plan. 

Impact Reporting and Statistics: 

• Project manage the production of m2m’s quarterly impact report, ensuring that all relevant departments share data, stories, and content in a timely, high-quality fashion and that this important product is delivered for external audiences, and understood and used internally. 
• Collaborate with broader m2m communications team on external projection of this report.
• Manage and maintain m2m’s internal “master statistics” document, a compendium of frequently used facts and figures from internal and external sources.

Executive Support: 

• Support the President and CEO by devising an effective personal internal communications strategy to allow for more frequent communication and effective engagement across the diverse team. 
• This will include leading preparations and presentations for regular all-team town halls, other large group meetings, Board meetings, and new channels and tactics as you may identify, and working with other Executive Office and Communications team members in preparing for these fora.
• Provide ongoing copywriting support for President and CEO emails to staff covering a diverse range of topics. 
• Collaborate with the digital team to translate some of these outcomes into social media posts. 

Job Requirements

Qualifications:

• Educated to degree level or equivalent.
• A relevant academic background such as communications, business management, organisational psychology, or public health is advantageous but not essential.  

Experience:

Essential:

• At least four to six years’ relevant professional experience, demonstrating career progression and increasing responsibility.
• Experience planning, implementing, and measuring internal communications strategies (aligned with organisational messaging and overall communications strategy) in a complex, multicultural environment. 
• Strong experience with digital tools for sharing information and encouraging uptake, especially SharePoint and MS Teams.
• Comfortable working in a data-rich environment, able to do basic analysis, and to help tell a story with data, including through visualisations. 
• Excellent written, verbal, and interpersonal skills, and a craft for compelling and engaging storytelling, with the proven ability to write and develop content for diverse internal audiences. 
• Experience working with global and multicultural teams that can span several time zones, including engaging confidently with C-suite leadership and ensuring their messages are effectively communicated to global employees.
• Experience engaging with creative teams to create print and electronic assets for internal communications purposes. 
• Experience in preparing, and leading, effective presentations on complex topics for diverse audiences. Effective user of Microsoft365 tools, especially PowerPoint and Word.