Internal Sales Clerk (Spares & Parts) at Electrolux

Your Role

• You will proactively provide a central point of communication for clients, customers and internal departments to achieve service excellence.

A Typical Day

• Achieve established key performance indicators for productivity, accuracy and housekeeping
• Ensure all equipment used during the course of daily duties is handled correctly and to report any defects to the section manager.
• Report and record any non-conformity with regards to customer merchandise in line with the Corrective and Preventative Action Procedures.
• Work within any operating areas as determined by the management and needs of the business
• Follow standard operating procedures and practices when conducting duties.
• Perform administration tasks according to standard operating procedures.

Who You Are

• Matric or N3 equivalent
• Computer literate
• Internal sales and Customer Service experience – specifically spares & parts
• Sage X3 experience (for Processing Purchase Order)
• Telephone etiquette
• Window proficiency
• Customer Service
• Administration background
• Telesales and Counter sales experience
• Strong communication ability (both written and spoken)
• Excellent communication and interpersonal skills with the ability to communicate with stakeholders across functions

Core Competencies

• Excellent Interpersonal skills
• Ability to build relationships at all levels
• Customer Service, telephone etiquette experience
• Self-Starter
• Analysis and problem solving ability
• Good follow through
• Team Player
• Ability to work under pressure
• Ability to adapt easily to changing circumstances
• Positive work ethic
• Excellent written and verbal communication skills
• Attention to detail
• Strong administration skills
• Task driven (tasks to be completed before taking any meal intervals, may be required to work unpaid overtime)

Order Processing:

• Receives orders daily telephonically, via fax, email and or over the counter.
• Checks pricing on orders and advises customer of any price discrepancies.
• Ensures that the customer returns the order with price corrections / amendments before capturing the order.
• Ensures that there are no duplicate orders captured.
• Liaises with the Sales Department and or Representatives to ensure receipt of any special pricing arrangements.
• Liaises with the Debtors Department to ensure that customers’ accounts are in a state for the supply of goods. Should this not be the case then the Internal Sales Clerk is to request that either the Representative or Debtors Clerk communicate this to the customer.
• Processes orders by raising a quote, then converting the quote into an order followed by the printing of a picking slip on Sage X3.
• After the printing of the picking ticket, it is reconciled with the confirmation orders to ensure none are missed.
• The picking slip numbers are recorded in preparation for hand over to the Distribution Planner.
• Ensures that a signature is obtained for the picking ticket handover.
• Ensures pricing file is kept up to date.
• Ensures orders are captured with the correct account number, pricing and delivery details.
• Ensures quotes and back orders are checked on a daily basis.
• Ensures all orders are captured and handed over to meet the planning deadlines as agreed.
• Communicates any out of stock products to customers and Internal Reps.
• Communicates any delivery problems to customers and Internal Reps.

Counter sales:

• Ensures that the customer is greeted with a friendly and helpful attitude.
• Ensures that the counter environment is kept clean and tidy.
• Ensures that there are no delays with the processing and supply of orders.
• Follows the documented process for collection orders.
• Follows up with the warehouse to ensure the customer receives his goods within a half an hour from arrival.
• Ensures all bank transfers are cleared before supplying goods.
• Counts cash in conjunction with the Petty Cash Clerk to ensure correct amount is paid by the customer.

Telesales:

• Contacts customers as per schedule provided, offering a telephonic sales service and encourages the
• customer to place an order or increase their existing order.
• Ensures pricing quoted are correct and advised customer of any special promotions.
• Endeavors to build up strong relationships with customers.
• Administration:
• Ensures pricing file is kept up to date.
• Ensures all confirmation orders are kept and handed to the POD Filing Clerk on a daily basis for filing.
• Ensures quotes and back orders are checked on a daily basis to ensure system maintenance is ongoing.
• Assists with any queries / problems raised by the customer, Debtors Department and or Sales Representative.

Minimum Qualification

Who You Are

• Matric or N3 equivalent
• Computer literate
• Internal sales and Customer Service experience – specifically spares & parts
• Sage X3 experience (for Processing Purchase Order)
• Telephone etiquette
• Window proficiency
• Customer Service
• Administration background
• Telesales and Counter sales experience
• Strong communication ability (both written and spoken)
• Excellent communication and interpersonal skills with the ability to communicate with stakeholders across functions