Internal Sales Engineer - Ekurhuleni (East Rand) at Unique Personnel

Purpose of Role:

• Provide high level customer service related to product sales to effectively and efficiently increase sales margins in line with budget requirements and business objectives with a desire to exceed targets.
• Ensure quotations and orders are processed in an accurate and timely manner, as well as develop positive solutions to complex challenges.
• Conduct work activities in a manner which conforms to current policies and procedures of company.

Brief Description of the Position:

• Optimise quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers of company through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods
• Respond to and follow up sales enquiries using appropriate methods
• Advise clients on best suited pump for project or installation on site
• Produce quotations including follow up on quotations and entering or orders into the SAP system
• Process orders and provide client updates on progress
• Record, Analyse, report and administer according to systems and requirements (CRM)
• Attend customer visits, necessary to perform duties and aid business development
• Handle all aspects relating to Sales, obtaining queries/tenders, putting together quotations and converting to orders when orders are received
• Collection of Tenders, attending Tender meetings, preparing Tenders and delivering completed Tenders
• Establish and maintain customer relationships and support
• Contact with clients on products and updates
• Supporting with queries and technical information as and when required
• Visit and liaison with Consultants, Project Houses and end users
• Getting prices from suppliers for quoting purposes
• Tracking and expediting of orders through the system
• Giving the customers updates on the progress of the orders –when requested
• Arrange kick off meetings with company staff
• Attend project meetings
• Visit and liaison with consultants, project houses and end users
• Carry out all other reasonable tasks that may be delegated from time to time
• Assist fellow employees with daily functions as and when required

Education:

• Matric / N3 Mechanical, SAPMA Course

Experience:

• Eexperience of 5 years in a professional sales role in engineering / electronics
• Articulate in English with excellent telephone etiquette and people skills

Requirements:

• Computer Literacy / SAP experience; Sound knowledge of company products including experience in component identification; Have a strong commitment to customer care