Current Vacancies at Unique Personnel

JOB FUNCTION:

• All communications (written and verbal) are managed to stakeholder satisfaction, including correspondence drafted on behalf of manager 
• Schedule/diary is updated in time according to requirements and priority 
• Required reports are compiled and distributed on time 
• Travel arrangements are made in line with Company’s travel policy and recons are completed in time
• Stationery and promotional goods are ordered as per departmental procedure 
• Departmental standards are adhered to for manual and electronic filing
• Office equipment is maintained according to required standards 
• Credit card recons are completed as per company policy 
• Minutes of meetings are captured using departmental template and distributed to all team members within agreed timeframe 
• Prepare management reports by due date 
• Marketing Packs prepared before customer visits
• General enquiries are handled to customer satisfaction
• General departmental support is provided at Manager’s request (e.g. handling of emails of sales team, typing of documents)
• Telephone calls are answered professionally and messages are passed on in time

QUALIFICATION & REQUIREMENTS:

• Matric/Grade 12
• Administrative/Secretarial Certificate will be advantageous 
• At least 3 years administration experience in a similar environment 
• Must have supervisory/management experience.
• Proficient in MS Office Suite (MS Outlook, MS Word, MS Excel and PowerPoint) 
• JDE would be advantageous 
• Attention to detail, follows up, contributes to team success, quality orientated, good communication, planning and organising skills

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Purpose of Role:

• Provide high level customer service related to product sales to effectively and efficiently increase sales margins in line with budget requirements and business objectives with a desire to exceed targets.
• Ensure quotations and orders are processed in an accurate and timely manner, as well as develop positive solutions to complex challenges.
• Conduct work activities in a manner which conforms to current policies and procedures of company.

Brief Description of the Position:

• Optimise quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers of company through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods
• Respond to and follow up sales enquiries using appropriate methods
• Advise clients on best suited pump for project or installation on site
• Produce quotations including follow up on quotations and entering or orders into the SAP system
• Process orders and provide client updates on progress
• Record, Analyse, report and administer according to systems and requirements (CRM)
• Attend customer visits, necessary to perform duties and aid business development
• Handle all aspects relating to Sales, obtaining queries/tenders, putting together quotations and converting to orders when orders are received
• Collection of Tenders, attending Tender meetings, preparing Tenders and delivering completed Tenders
• Establish and maintain customer relationships and support
• Contact with clients on products and updates
• Supporting with queries and technical information as and when required
• Visit and liaison with Consultants, Project Houses and end users
• Getting prices from suppliers for quoting purposes
• Tracking and expediting of orders through the system
• Giving the customers updates on the progress of the orders –when requested
• Arrange kick off meetings with company staff
• Attend project meetings
• Visit and liaison with consultants, project houses and end users
• Carry out all other reasonable tasks that may be delegated from time to time
• Assist fellow employees with daily functions as and when required

Education:

• Matric / N3 Mechanical, SAPMA Course

Experience:

• Eexperience of 5 years in a professional sales role in engineering / electronics
• Articulate in English with excellent telephone etiquette and people skills

Requirements:

• Computer Literacy / SAP experience; Sound knowledge of company products including experience in component identification; Have a strong commitment to customer care

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Key Performance Area

• New business development and generating sales leads of food preparations, food safety and hygiene equipment, products and services, food safety products and solutions, consumable as well as equipment sales within the channel sector
• Organize and manage the key account relationships of specific strategic customer
• Monitor and evaluate company performance in meeting customer needs in the designated markets segments;
• Forecast and anticipate the sale of products and forecast sales of specific product lines
• Monitor market developments and sales opportunities for the sales of the company product portfolios
• Facilitate and coordinate efficient and effective quality standards within customer expectations
• Maintain and develop customer/client relations and optimize product development and cross sell opportunities.
• Generate and manage sales plans, projects and activities to effective closure of sale.
• Devise and implement sales actions to direct and support company growth in and to ensure a healthy and active sales pipeline.
• Prepare quotations and presentations.
• Regularly visit and maintain high levels of contacts with key customers.
• Ensure that customer calls have proper call objectives and that call patterns and frequencies match the stated needs of the customer.
• Attain the required customer call rate, without overcalling the customer.
• Grow the business and uncover realistic equipment potentials.
• Research potential leads and make telephonic contact.
• Identify and set-up initial appointments with leads.
• Establish potential size of leads and accurately identify prospects needs.
• Ensure that prospect target levels in terms of stated targets are met; for current active prospects as well as number of new prospects for each calendar month as required in terms of sales targets.
• Ensure that adequate and correct information is obtained for purposes of quoting clients and prospects.
• Prepare quotes and prices and ensure that prices are delivered to decision makers at clients and prospects, as well as to Customer Services.
• Schedule quotations for follow-up, track and follow quotes up the point of conclusion.
• Assist prospective customers with the proper completion of credit account applications.
• Explain process of client and obtain all required company documentations
• Submit applications to credit department of any possible risks
• Advice clients of the outcome of credit application and assist clients with placement of original orders and follow-up with successful sales orders.
• Actively manage annual shut down planning and ensure that customers are aware of annual Christmas shutdown.
• Work closely with customers and Customer Services to ensure timeous order placing and planning.
• Facilitate and follow-up with quality control/Technical any customer queries or complaints.
• Maintain all customer-related information in a manner which would enable the retrieval of information by any authorized, relevant party.
• Attain sales targets across product line monthly and year to date sales projections.
• Plan and proactively establish sales activities and targets in advance and ensure that sales activities supports sales targets and sales budgets.
• Ensure that sales are sustainable and will achieve volume growth and alternative options are generated to sustain sales order growth.
• Ensure that annual business or sales territory plan is developed at inception of financial year and that the plan is submitted to management for approval.
• Bring sale calls to effective closure and prepare sale calls in advance.
• Successfully apply Channel sales tools and methodologies and apply learning.
• Promote benefits of products and evolve sales methodology and practice sales techniques and be able to manage cold calls properly.
• Tertiary qualification within Business/Marketing background
• Current Driver’s license, with minimum 1 – 5 years driving experience
• IMM/other Marketing Diploma and Sales Diploma
• Minimum matric or equivalent qualification
• Presentable, with excellent interpersonal skills
• Strong verbal and written English communication skills 

Experience:

• Technical knowledge of chemical dispensing systems;
• Understanding of hygiene and cleaning practices, equipment and products
• Willing to travel
• New sales and upselling an advantage
• Exposure to Cash & Carry; Wholesalers and Distributor environment.
• Work outside normal business hours, as and when required by the business

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Reporting to: Spare Parts Co-ordinator

Purpose:

• To provide excellent customer service to external and internal customers through procuring the correct spare, quality, and quantity timeously at the best price. Ensuring that the bulk of spare parts are procured through the company network to maximize profitability due to the savings of bulk purchases made by the Head Office manufacturing facility.  Reporting, forecasting, communication, planning, and pro-activeness are key to this role. The gathering of information, analyzing and making informed decisions are critical to this position.

The successful candidate must be able to perform the following key tasks:

• Service internal and external customer requisitions. 
• Provide feedback with regards to spare part availability or ETA (estimated time of arrival into warehouse)
• Understand the makeup and what is required from the Spare Parts planning file; proactively place requisitions and orders to coincide with the required demand meeting the timeline of when the spares are required.
• Production orders: Ensuring all internal and external customers’ expectations are met even if requisitions or orders are not complete due to unforeseen circumstances, however some quantities are still provided to ensure that their businesses can continue allocation of spares vs customer orders) 
• Collaborate with Head Office manufacturing and procurement to ensure lead times are met for manufactured or imported spare parts.
• Collaborate with finance ensuring invoicing, EFT or cash transactions are finalised before goods are released. 
• Collaborate with Head Office technical if retro fit part is available if required part is unavailable. 
• The position will be the backup for the SP Planner if he or she is unavailable. 
• Consolidation of internal customer needs of spare parts i.e. using the planning file

Qualifications:

• Relevant experience as procurement administrator – preferably 2-3 year minimum
• Proficient in Microsoft Office
• Good knowledge of purchasing, distribution, and ERP systems

Work experience and skills: 

Relevant experience as a buyer Behavioral attributes: 

• People management skills 
• Multi-tasking ability 
• Strong problem-solving skills 
• Team working 
• Highly organized
• Stress tolerance 
• Ability to plan ahead and deal with unexpected issues 
• Sound business and professional ethics 
• Analytical thinking

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Job Description    

• Check general appearance & Cleanliness of Reception area
• Welcoming visitors and offering refreshments
• Handling switchboard within 1 ring.
• Transfering call to the correct individuals
• Typing (Data capturing 100%)
• Handling high volume of Emails

Inherent Requirements    

• Grade 12
• Good typing skill
• Punctual
• 3 years experience as Receptionist

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Key Competencies:

• Managing the daily operations within the department.
• Monitoring productivity of technicians.
• Training and mentoring of staff.
• Customer technical queries, meetings etc. as and when required.
• Ensure that client relationships are maintained.
• Repairs and/or warranty queries and/or call outs.
• Monitor RMA Faulty product returns inspection and reports.
• Produce daily, weekly and monthly reports.
• Assembling, evaluating, testing, and maintaining electrical equipment, appliances, and apparatus.
• Troubleshooting and repairing malfunctioning equipment, appliances, and apparatus.
• Maintain inventory of all necessary parts.
• Advising management on continued use of unsuitable equipment, appliances, and apparatus.
• Manage scrapping process.
• New product testing and reports.
• On site diagnostics, fault finding and test reports.
• Assist with building maintenance where required.
• General duties and ad hoc tasks, projects and requests when required.

Key Requirements:

• Matric (Preference will be given to a candidate with related tertiary education).
• Current, valid, legal South African driver’s licence and reliable transport.
• 2 years electrical, electronic or technical or BE/BTECH Engineering qualification.
• Min 3-5 years Managerial experience.
• Technically orientated.
• Excellent problem solving skills.
• Excellent communication skills at all levels.
• Computer literate with good Excel and SYSPRO experience will be highly advantageous

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Job Description    

• Reception experience
• Preferably residing in Edenvale area
• Fluent in English and Afrikaans

Inherent Requirements    

• Reception experience
• Preferably residing in Edenvale area
• Fluent in English and Afrikaans