Returns & Repairs Department Manager - Johannesburg at Unique Personnel

Key Competencies:

• Managing the daily operations within the department.
• Monitoring productivity of technicians.
• Training and mentoring of staff.
• Customer technical queries, meetings etc. as and when required.
• Ensure that client relationships are maintained.
• Repairs and/or warranty queries and/or call outs.
• Monitor RMA Faulty product returns inspection and reports.
• Produce daily, weekly and monthly reports.
• Assembling, evaluating, testing, and maintaining electrical equipment, appliances, and apparatus.
• Troubleshooting and repairing malfunctioning equipment, appliances, and apparatus.
• Maintain inventory of all necessary parts.
• Advising management on continued use of unsuitable equipment, appliances, and apparatus.
• Manage scrapping process.
• New product testing and reports.
• On site diagnostics, fault finding and test reports.
• Assist with building maintenance where required.
• General duties and ad hoc tasks, projects and requests when required.

Key Requirements:

• Matric (Preference will be given to a candidate with related tertiary education).
• Current, valid, legal South African driver’s licence and reliable transport.
• 2 years electrical, electronic or technical or BE/BTECH Engineering qualification.
• Min 3-5 years Managerial experience.
• Technically orientated.
• Excellent problem solving skills.
• Excellent communication skills at all levels.
• Computer literate with good Excel and SYSPRO experience will be highly advantageous