Our Vision is to be the leading Mutual and Savings bank in South Africa, improving the quality of life of our clients through their participation in saving together, growing together and ownership of their own community bank. To that end, our Mission is to consistently satisfy the needs of our target market by offering innovative superior, inclusive inves...
Main purpose of this job
- To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
Critical outcomes
- Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- Accurate recording of client information on company’s computer system(Delfin)
- Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- Assisting with minimizing of Bad Debt
- Daily Balancing of Cash Box
- Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- Assisting with reconciliation of all Client accounts ( updating file notes regularily)
- Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
- Empathy and patience with clients and colleagues
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes.
- A flair for administrative organisation and detail
- A positive attitude
- A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- A ready knowledge of the pricing of each product (Consumer Finance)
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- Accuracy in the maintenance of records and systems
- An ability to remain calm and resolve conflict
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job.
- Reporting relationship
- The person will report to the Branch Manager.
Requirements
- Minimum matric
- Knowledge of financial services industry
- No criminal record
- Clear ITC
Deadline:16th September,2026
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Main purpose of this job
- To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
Critical outcomes
- Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- Accurate recording of client information on company’s computer system(Delfin)
- Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- Assisting with minimizing of Bad Debt
- Daily Balancing of Cash Box
- Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- Assisting with reconciliation of all Client accounts ( updating file notes regularily)
- Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
- Empathy and patience with clients and colleagues
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes.
- A flair for administrative organisation and detail
- A positive attitude
- A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- A ready knowledge of the pricing of each product (Consumer Finance)
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- Accuracy in the maintenance of records and systems
- An ability to remain calm and resolve conflict
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job.
- Reporting relationship
- The person will report to the Branch Manager.
Requirements
- Minimum matric
- Knowledge of financial services industry
- No criminal record
- Clear ITC
Deadline:18th September,2026
go to method of application »
Main purpose of this job
- To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
Critical outcomes
- Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- Accurate recording of client information on company’s computer system(Delfin)
- Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- Assisting with minimizing of Bad Debt
- Daily Balancing of Cash Box
- Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- Assisting with reconciliation of all Client accounts ( updating file notes regularily)
- Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- Marketing and Product Sales
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
- Empathy and patience with clients and colleagues
- An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- Numeracy and literacy abilities to the level that ensures no mistakes.
- A flair for administrative organisation and detail
- A positive attitude
- A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- A ready knowledge of the pricing of each product (Consumer Finance)
- An ability to operate a computer and peripherals effectively and at acceptable speeds
- Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
- Accuracy in the maintenance of records and systems
- An ability to remain calm and resolve conflict
- An ability to converse in at least two languages spoken within the market place
- A compliance to all workplace rules and procedures
- A willingness to undertake duties beyond the confines of your job.
- Reporting relationship
- The person will report to the Branch Manager.
Requirements
- Minimum matric
- Knowledge of financial services industry
- No criminal record
- Clear ITC
Deadline:18th September,2026
go to method of application »
JOB DESCRIPTION
- To perform internal audits from start to finish, including:
- Planning for audits as per the approved internal audit plan
- Conducting fieldwork
- Documenting audit results in accordance with the methodology and relevant standards
- Drafting findings and confirming these with management
- Drafting and discussing internal audit reports
- Liaising with management during the audit process
- Conduct special investigations and fraud investigations as and when required by management.
- To report to the Internal Audit Supervisor.
Education
- 3-year qualification in Internal Auditing/ Financial Accounting/Management Accounting
- Studying towards CIA/CISA or any IIA recognised certification.
Knowledge/ Skills/ Experience
- 0 - 3 years internal audit experience, preferably in the Financial Services Industry
- Computer literacy – minimum requirement MS Office
- In depth knowledge of the audit process
- Ability to document process descriptions
- Ability to identify and document risks and controls
- Ability to compile an audit program to address the risks and controls identified
- Ability to identify audit issues and corresponding root causes and to propose feasible recommendations
- Ability to present audit results in a well written report
- Be able to liaise with management regarding audit findings
- Excellent interpersonal skills with the ability to work independently and in a team.
- Data analytics
Inherent requirements
- Willingness to learn
- Ability and willingness to travel
- Ability to adapt quickly to new environments
- Ability to work under pressure – effective time management skills and ability to prioritise according to importance
- Good communication skills (Verbal and Written)
- Presentable, well-spoken, and professional
- Valid driver’s license (3 years old as a minimum)
go to method of application »
Job purpose
- The Branch Manager is responsible for the financial, business, marketing, and people management for his/her branch.
- This is a Non-EEAA position.
Primary Duties and responsibilities
Financial Management
- Continuously manage and monitor branch performance with regards to the following:
- New business loan advances.
- Interest Revenue
- Fee Income
- Branch expenses
- Age analysis
- Provisions and impairments
Business/Compliance management
- Ensure implementation of and compliance with internal policy as determined by
- Executive management.
- Ensure NCA compliance in respect of lending policy and display requirements
- Ensure adherence to collections policies and procedures in Branches
- Ensure adherence to policies and procedures by all branch staff.
- Investigate and report non-compliance to area manager.
- Monitor potential fraud in branches and report suspicious activities to Area Managers.
- Ensure timely and accurate reporting on Branch and within branches.
- Ensure that the sum of branch daily/monthly is 100% accurate and are balanced every day.
- Manage and report maintenance requirements of company hardware and software.
Sales and Marketing Management
- Develop implement Sales and Marketing plans to improve branch performance
- Effectively implement sales and marketing plans
- Measure plan effectiveness and implement correct actions where required
- Actively focus on marketing and cross sell of non-loan products
- Drive community participation through focussed marketing activities
People Management
- Manage, motivate and monitor branch personnel and their performance.
- Ensure active 360° communication between branches and Area Managers.
- Decision making and problem solving in branches.
- Manage staff training requirements and facilitate training.
- Recommend to Area Managers staff movement including:
- Promotions
- Appointments
- Movements
- Salary adjustments
Requirements
Qualifications:
- Matric. Sales and Marketing qualifications will be an advantage.
Experience:
- 2 years proven track record in microfinance or banking. Minimum of two years of managerial experience
Knowledge and Skills:
- 2 years proven track record in microfinance or banking. Minimum of two years of managerial experience
Additional Requirements:
- Financial Management: Continuously manage and monitor branch performance.
- Business/Compliance Management: Ensure that the sum of branch daily/monthly is 100% accurate and is balanced everyday Sales. Marketing Management: Develop implement Sales and Marketing plans to improve branch performance. People Management: Manage motivate and monitor branch personnel and their performance.
Deadline:21st September,2026
go to method of application »
Job purpose
- The Branch Manager is responsible for the financial, business, marketing, and people management for his/her branch.
- This is a Non-EEAA position.
Primary Duties and responsibilities
Financial Management
- Continuously manage and monitor branch performance with regards to the following:
- New business loan advances.
- Interest Revenue
- Fee Income
- Branch expenses
- Age analysis
- Provisions and impairments
Business/Compliance management
- Ensure implementation of and compliance with internal policy as determined by
- Executive management.
- Ensure NCA compliance in respect of lending policy and display requirements
- Ensure adherence to collections policies and procedures in Branches
- Ensure adherence to policies and procedures by all branch staff.
- Investigate and report non-compliance to area manager.
- Monitor potential fraud in branches and report suspicious activities to Area Managers.
- Ensure timely and accurate reporting on Branch and within branches.
- Ensure that the sum of branch daily/monthly is 100% accurate and are balanced every day.
- Manage and report maintenance requirements of company hardware and software.
Sales and Marketing Management
- Develop implement Sales and Marketing plans to improve branch performance
- Effectively implement sales and marketing plans
- Measure plan effectiveness and implement correct actions where required
- Actively focus on marketing and cross sell of non-loan products
- Drive community participation through focussed marketing activities
People Management
- Manage, motivate and monitor branch personnel and their performance.
- Ensure active 360° communication between branches and Area Managers.
- Decision making and problem solving in branches.
- Manage staff training requirements and facilitate training.
- Recommend to Area Managers staff movement including:
- Promotions
- Appointments
- Movements
- Salary adjustments
Requirements
Qualifications:
- Matric. Sales and Marketing qualifications will be an advantage.
Experience:
- 2 years proven track record in microfinance or banking. Minimum of two years of managerial experience
Knowledge and Skills:
- 2 years proven track record in microfinance or banking. Minimum of two years of managerial experience
Additional Requirements:
- Financial Management: Continuously manage and monitor branch performance.
- Business/Compliance Management: Ensure that the sum of branch daily/monthly is 100% accurate and is balanced everyday Sales. Marketing Management: Develop implement Sales and Marketing plans to improve branch performance. People Management: Manage motivate and monitor branch personnel and their performance.
Deadline:21st September,2026
go to method of application »
Position Overview
- The IT Support Administrator plays a vital role in maintaining robust, reliable, efficient, and flexible telecommunications and computer-based systems across Finbond Mutual Bank. The position is responsible for ensuring that company IT assets are clearly identifiable and reasonably safeguarded at all times, keeping system downtime to a minimum, and ensuring that all computer systems operate to the standards appropriate for each user. When multiple system failures occur simultaneously, the administrator works under management guidance to resolve business issues in order of operational priority.
Key Responsibilities & Essential Functions
Helpdesk & Incident Management
- Investigate & Resolve Incidents: Investigate incidents and determine appropriate resolutions on the IT Helpdesk platform in a timely manner.
- Remote Troubleshooting: Perform effective remote troubleshooting using diagnostic techniques and targeted questioning.
- Incident Prioritization: Priorities open incidents based on operational severity and impact on business functions.
User Account & Access Administration
- User Lifecycle Support: Assist with adding new users, modifying existing account privileges, and processing terminations in accordance with received incident requests.
System Setup & Deployment
- Workstation Configuration: Set up new desktop and laptop computers, ensuring in-house standard documents are correctly configured.
- Software Licensing & Provisioning: Ensure all deployed machines are provisioned with legal software licenses, appropriate application programs, and configured email accounts.
Remote Worker & Branch Support
- Branch & Remote Support: Provide dedicated IT support to remote workers and site/branch offices.
- On-Site Visits: Currently not applicable
Vendor Management & Escalation
- Third-Party Escalations: Escalate unresolved or complex technical incidents to external vendors as required.
- Ticket Lifecycle Tracking: Continuously follow up on open vendor incidents until fully resolved.
Asset Management & Budget Compliance
- Asset Tracking: Ensure all asset movements relating to received incidents are accurately recorded in IT inventory.
- Procurement Compliance: Strictly adhere to established purchase order procedures for all new IT equipment purchases.
- Cost Optimization: Assist management in minimizing expenses incurred and maintaining operations within the specified IT budget.
System Monitoring & Policy Compliance
- Usage Monitoring: Monitor computer usage across the organization to prevent system misuse.
- Policy Adherence: Execute all duties with high attention to detail and in strict compliance with internal bank policies.
Job Qualifications & Experience Requirements
Required Professional Certifications
- CompTIA A+: Industry-standard certification for IT hardware, OS troubleshooting, and user support.
- CompTIA N+: Network support certification validating expertise in network infrastructure and protocols.
Professional Experience & Technical Knowledge
- Hardware Troubleshooting: 2 – 3 years of hands-on experience in desktop and laptop hardware diagnostic and repair.
- Domain Support: 2 – 3 years of experience providing end-user support within a managed domain environment.
- Remote Support Tools: 2 – 3 years of experience using industry-standard remote administration tools including TeamViewer, VNC, Splashtop, and Miradore.
- Microsoft Office Suite: Extensive knowledge supporting all Microsoft Office versions, applications, and related user issues.
Licensing & Travel Requirements
- Valid Driver's License: Must possess a valid Code 8 driver's license.
- Flexibility & Travel: This is an office-based position, and the employee will be required to commute to the office daily.
Core Competencies & Personal Attributes
- Client Service Orientation: Strong dedication to supporting internal users and resolving technical challenges promptly.
- Communication Skills: Well-spoken with clear verbal and written communication abilities.
- Workplace Adaptability: Demonstrated ability to work effectively both collaboratively within a team and independently without direct supervision.
- Prioritization & Time Management: Proven ability to prioritize incidents based on severity, manage time effectively, and meet strict deadlines.
- Quality & Policy Focus: Meticulous attention to detail while working in compliance with organizational policies.
- Stress Management: Resilient under pressure with the ability to handle demanding incident volumes calmly.
Deadline:2nd October,2026
Method of Application
Use the link(s) below to apply on company website.
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