IT Support Administrator Pretoria at Finbond Mutual Bank

 Position Overview

• The IT Support Administrator plays a vital role in maintaining robust, reliable, efficient, and flexible telecommunications and computer-based systems across Finbond Mutual Bank. The position is responsible for ensuring that company IT assets are clearly identifiable and reasonably safeguarded at all times, keeping system downtime to a minimum, and ensuring that all computer systems operate to the standards appropriate for each user. When multiple system failures occur simultaneously, the administrator works under management guidance to resolve business issues in order of operational priority.

Key Responsibilities & Essential Functions

Helpdesk & Incident Management

• Investigate & Resolve Incidents: Investigate incidents and determine appropriate resolutions on the IT Helpdesk platform in a timely manner.
• Remote Troubleshooting: Perform effective remote troubleshooting using diagnostic techniques and targeted questioning.
• Incident Prioritization: Priorities open incidents based on operational severity and impact on business functions.

User Account & Access Administration

• User Lifecycle Support: Assist with adding new users, modifying existing account privileges, and processing terminations in accordance with received incident requests.

System Setup & Deployment

• Workstation Configuration: Set up new desktop and laptop computers, ensuring in-house standard documents are correctly configured.
• Software Licensing & Provisioning: Ensure all deployed machines are provisioned with legal software licenses, appropriate application programs, and configured email accounts.

Remote Worker & Branch Support

• Branch & Remote Support: Provide dedicated IT support to remote workers and site/branch offices.
• On-Site Visits: Currently not applicable

Vendor Management & Escalation

• Third-Party Escalations: Escalate unresolved or complex technical incidents to external vendors as required.
• Ticket Lifecycle Tracking: Continuously follow up on open vendor incidents until fully resolved.

Asset Management & Budget Compliance

• Asset Tracking: Ensure all asset movements relating to received incidents are accurately recorded in IT inventory.
• Procurement Compliance: Strictly adhere to established purchase order procedures for all new IT equipment purchases.
• Cost Optimization: Assist management in minimizing expenses incurred and maintaining operations within the specified IT budget.

System Monitoring & Policy Compliance

• Usage Monitoring: Monitor computer usage across the organization to prevent system misuse.
• Policy Adherence: Execute all duties with high attention to detail and in strict compliance with internal bank policies.

Job Qualifications & Experience Requirements

Required Professional Certifications

• CompTIA A+: Industry-standard certification for IT hardware, OS troubleshooting, and user support.
• CompTIA N+: Network support certification validating expertise in network infrastructure and protocols.

Professional Experience & Technical Knowledge

• Hardware Troubleshooting: 2 – 3 years of hands-on experience in desktop and laptop hardware diagnostic and repair.
• Domain Support: 2 – 3 years of experience providing end-user support within a managed domain environment.
• Remote Support Tools: 2 – 3 years of experience using industry-standard remote administration tools including TeamViewer, VNC, Splashtop, and Miradore.
• Microsoft Office Suite: Extensive knowledge supporting all Microsoft Office versions, applications, and related user issues.

Licensing & Travel Requirements

• Valid Driver's License: Must possess a valid Code 8 driver's license.
• Flexibility & Travel: This is an office-based position, and the employee will be required to commute to the office daily.

Core Competencies & Personal Attributes

• Client Service Orientation: Strong dedication to supporting internal users and resolving technical challenges promptly.
• Communication Skills: Well-spoken with clear verbal and written communication abilities.
• Workplace Adaptability: Demonstrated ability to work effectively both collaboratively within a team and independently without direct supervision.
• Prioritization & Time Management: Proven ability to prioritize incidents based on severity, manage time effectively, and meet strict deadlines.
• Quality & Policy Focus: Meticulous attention to detail while working in compliance with organizational policies.
• Stress Management: Resilient under pressure with the ability to handle demanding incident volumes calmly.

Deadline:2nd October,2026