Internal Sales at Macsteel

Job Advert Summary    

• Macsteel Trading Gqeberha is seeking a suitably qualified and customer-focused Internal Sales employee to support sales, customer service and profitability objectives through accurate quotation management, order processing, sales administration and customer communication.
• The successful candidate will be responsible for coordinating with internal stakeholders to ensure efficient service delivery and customer requirements are met.

Minimum Requirements    

• NQF Level 4–5, Grade 12 plus Higher Certificate in Sales, Administration or a related field.
• Minimum 5 years’ experience in an internal sales environment.
• Experience in sales administration, quotations, customer service and order processing.
• Experience in and knowledge of all Macsteel products including Roofing and VRN
• Contracts or projects experience will be advantageous.
• SAP experience.
• MS Excel and MS Word proficiency.
• Ability to cope under pressure.
• Accountability and attention to detail.
• Strong customer service, sales, communication and relationship-building skills.

Duties and Responsibilities    
Sales Performance and Commercial Delivery

• Prepare accurate quotations and sales orders in line with customer requirements and company procedures.
• Maintain pricing and gross profit discipline within approved parameters.
• Support sales targets through effective follow-up, customer service and order conversion.
• Manage contract pricing, project quotations and routine customer commercial requirements within delegated authority.

Operational Coordination and Service Delivery

• Communicate with Purchasing, Production and Distribution to support customer commitments.
• Monitor order progress, outstanding orders and delivery requirements.
• Communicate order status, delays and service-related issues to customers and internal stakeholders.
• Escalate stock, delivery or operational constraints that may impact customer service.

Financial Performance and Cost Management

• Ensure accurate pricing, order capture, contract adjustments and supporting documentation.
• Prepare documentation for credit and debit notes in line with approved procedures.
• Minimise administrative errors, rework and pricing deviations.
• Provide accurate information for quotations, tenders, projects and customer account requirements.

Customer Service and Stakeholder Support

• Provide professional support to customers, sales colleagues and internal departments.
• Build and maintain positive stakeholder relationships through clear communication and timely feedback.
• Resolve or escalate customer queries professionally and within agreed timeframes.

Deadline:3rd September,2026