Internal Sales Representative - Nelspruit at H Systems (Pty) Ltd

JOB PURPOSE

• The core purpose of the role is to sell products to customers, process their orders efficiently, accurately, and promptly, ensuring that sales and gross profit targets are met. The role requires maintaining strong and positive customer relationships.

KEY PERFORMANCE AREAS

• Sales.
• Customer Service.
• Administration and Reporting.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES

SALES

• Ensure sales and GP targets are met.
• Sell stock to customers.
• Source stock internally to complete customer orders.
• Maintain a clean back-order report.
• Arrange timeous delivery of products with internal or external transport providers.
• Source sales opportunities through inbound lead follow-up, tele sales, outbound cold calls, and emails.
• Manage and maintain pricing in line with the company pricing requirements.
• Analyse customers’ sales history on system and identify sales opportunities.
• Grow existing customer- and new customer base.

CUSTOMER SERVICE

• Always maintain a high level of customer service standards with internal and external customers.
• Resolve customer queries timeously.
• Provide daily feedback to customers on back orders and out-of-stocks.
• Communication of customer credits to operations to ensure timeous collection.

ADMINISTRATION AND REPORTING

• Prepare quotes, sales orders, and invoices timeously and accurately.
• Ensure data systems are accurate and always updated.
• Ensure customer information is accurate on system.
• Review credit limits and request payments as required, ensuring continuous communication to Debtors department.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Participate in any Integrated Management System activities as required.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures.
• Always maintain a high level of customer service levels standards.
• Ensure the Sales Department maintains and complies with standards of health and safety, and hygiene always.

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications.

EXPERIENCE

• Relevant experience in a similar position.
• Relevant experience in a sales environment.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at a basic level.
• Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
• A thorough practical knowledge of best practices in sales processes.
• Awareness and understanding of the ISO Standard requirements relevant to the position.

SKILL REQUIREMENTS

• Quoting and Invoicing.
• Excellent organizational skills and attention to detail.
• Ability to work diligently in a pressurised and fast-paced environment.
• Excellent verbal and written communication.
• Customer-focused and able to build strong relationships with customers.

DISTINCTIVE COMPETENCIES FOR POSITION

• Effectively handling detailed information and being consistently attentive to details.
• Continues to do the right thing under pressure, without making mistakes.
• Applies structure to their own work.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Focused on excellent Customer Service.
• Identifies and prioritises customer needs and recognises constraints.
• Positions themselves as a service provider.
• Has a fresh view on new situations and changes, without being stuck on existing working methods.