Internal Sales - Signature Fragrances at Salesworx Recruitment (Pty) Ltd

Responsibilities:

• Handle incoming leads through various channels, including emails, phone calls and website inquiries. 
• Researching and qualifying for new leads.
• Closing sales and achieving sales targets.
• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information.
• Creating and maintaining an accurate database of current and potential customers through our CRM system.
• Keeping up with product, service information and updates.
• Processing customer orders accurately and efficiently.
• Co-ordinate and collaborate with the relevant departments and staff members to ensure timely order fulfilment.
• Ensure a positive overall sales experience
• Track and record client interactions and tasks in the CRM system.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Provide excellent customer service by addressing inquiries, resolving issues, and managing customer expectations.
• Assist in preparing sales material and documentation as needed.

Requirements

• High school diploma.
• Previous internal sales experience. Minimum 2-3 years experience.
• Fluent in English - spoken and written.
• Computer literate and proficiency in Microsoft Office.
• Experience with CRM software such as Zoho CRM or similar.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Work well in a team environment
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.
• Articulate and confident in presentation and negotiation on any level.
• Self-motivated,hard-working and driven.
• Client orientated, excellent interpersonal and communication skills.
• High energy levels and ability to exceed people’s expectations.
• Able to generate leads and close deals.
• Own vehicle and valid driver’s license.
• Proactive attitude and common sense.