Vacant Jobs at EXL South Africa

Job Description

• The Onboarding & Induction Leadership Lead Assistant Manager is responsible for leading and delivering a high-quality, compliant, and professional onboarding experience for all leadership new joiners, while ensuring end-to-end onboarding governance, data accuracy, stakeholder alignment, and content excellence.
• This role acts as the custodian of leadership onboarding standards, ensuring that senior hires transition smoothly into the business, meet all client and company requirements, and are fully operational, engaged, and aligned within their first 30 days.

Responsibilities

Core Responsibilities

Leadership Onboarding

• Lead, facilitate, and coordinate all aspects of onboarding for management and leadership hires, ensuring a consistent, executive‑level experience.

Systems, Processing & Governance

• Manage the digital onboarding process, ensure accurate data capture, validate employee files, and maintain audit‑ready documentation. 

Compliance & Client Standards

• Ensure all company and client compliance requirements are completed, track gaps, and uphold audit and data protection standards. 

Induction Coordination

• Plan and deliver leadership induction programmes, keep content current, and coordinate all internal and client stakeholders for a smooth delivery. 

Day One & Logistics

• Ensure all materials, documents, access tools, swag, and venue logistics are fully prepared for Day One. 

Engagement & Early Tenure Support

• Drive engagement activities, surveys, feedback insights, floor walks, and structured check‑ins within the first 30 days to support integration. Engagement analytics and insights.

Content Ownership

• Lead content creation, updates, branding alignment, and employer‑brand support for all induction and onboarding materials. Advanced content creation skills and strategic planning to maintain consistency across platforms

Culture & CSR Integration

• Introduce leadership joiners to company values and CSR involvement, positioning them as culture carriers from Day One.

Key KPIs

• Day One readiness
• 100% onboarding completion
• File validation within SLA
• Leadership induction satisfaction scores
• Full compliance completion
• Strong survey participation and early‑tenure engagement feedback
• Induction content creation, support and maintenance
• Stakeholder engagement

Qualifications

• Matric 
• Strong leadership presence, facilitation skills, stakeholder management, and attention to detail
• HR/Training qualifications advantageous, 3–5+ years in onboarding/HR operations
• Experience with senior hires and HR systems; BPO background highly beneficial
• Digital marketing and content creation experience 

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Job Description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Responsibilities

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Qualifications

• Good computer navigation skills
• Typing speed of 30 Words per Minute with 95% Accuracy 
• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work and collaborate effectively with internal customer
• Preferred knowledge of medical terminology
• Preferred ability to make sound decisions under the direction of Supervisor
• Preferred ability to analyze and resolve problems with minimal supervision
• Ability to navigate multiple systems and applications 
• Ability to produce high quality outcomes in a highly productive environment.
• Ability to make sound judgments based on available information.
• Excellent written and oral communication skills 
• Strong critical thinking skills and attention to detail
• Experience in using email and Web-enabled applications

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Job Description

• This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations.
• This role is required to facilitate trainings on relevant domain topics. This person will also be responsible for leading research to identify and develop content on new capabilities.
• The role entails researching and responding to RFP’s/RFI’s and presenting domain capabilities to internal leadership and external stakeholders during visits.
• Have an understanding of digital in Insurance and how domain advancement and digital new skills can be leveraged in Insurance.

 Lead initiatives for developing domain capabilities

• Engage with leadership to define domain/digital capability development requirements, generate buy-in, rally internal and external stakeholders towards building the right capabilities for the vertical
• Manage the change program to institutionalize domain capabilities, targeting differentiated needs across the various audience segments
• Identify, source and deploy tools, systems and resources needed by the company for ongoing development of domain capabilities
• Plan and deploy capability development curriculum, certifications, and calendar, develop new learning materials with domain capability as an outcome
• Curate learning resources on domain capabilities from the open ecosystem available online and offline; define clear and structured learning paths from curated assets; deploy and track
• Drive domain and digital thought leadership through focused research, articles, case studies, industry interactions, and point-of-view sessions both internally and externally by EXL leaders
• Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
• Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material
• Designing training aids like activities, role plays, case studies, etc. in order to make the training session livelier and more interactive
• Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
• Identification of appropriate methodology for the implementation of training
• Training and certification of trainers on the training modules
• Managing training material and content - regular reviews and updation
• End to end management of training programs i.e. Reporting, Dashboards, assessments etc.
• Delivery of pre-process domain trainings across verticals and curation of customized domain content inline with upcoming new business areas and Geos
• Lead and represent domain capabilities and offering with external and internal stakeholders
• Maintain and ensure timely data collection, reporting to Business units and other internal stakeholders, as needed

Skills    

• Technical Skills    
• Good knowledge of MS Office suite applications like – PowerPoint, MS Word and MS Excel
• Internet usage and email access
• Working knowledge of tools, as needed for the role

Process Specific Skills

• Good training/ presentation skills
• Content designing and development
• Excellent domain knowledge
• Ability to present the information in simple & easy manner
• Ability to understand and comprehend quickly
• Prioritizing customer needs
• Strong customer service focus
• Ability to assess learning needs, customize solutions and deliver

Soft skills (Desired)

• Good verbal and written communication skills
• Ability to do in-depth research and create articles
• Flexibility and urgency to handle pressure
• Self-disciplined and result oriented
• Data gathering ability/ Eye for detail

Soft Skills (Minimum)    

• Ability to multitask  
• Ability to approach problems logically
• Interpersonal Skills
• Feedback Skills
• Customer Service Focus
• Active listening skills
• Coaching and mentoring skills
• Presentation and Facilitation Skills

Responsibilities

• This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations.
• This role is required to facilitate trainings on relevant domain topics. This person will also be responsible for leading research to identify and develop content on new capabilities.
• The role entails researching and responding to RFP’s/RFI’s and presenting domain capabilities to internal leadership and external stakeholders during visits.
• Have an understanding of digital in Insurance and how domain advancement and digital new skills can be leveraged in Insurance.

 Speed, agility and initiative

• Quality and accuracy of deliverables
• Efficiency and effectiveness (result-orientation)
• Training delivery and certification of trainers
• Adherence to internal standards
• Adherence to timelines
• Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction
• Driving training content uptake for resources and maintaining high VOC on trainings delivered
• Business outcomes on critical skills build

Qualifications

• Matric
• Domain training related training background with any relevant domain certifications
• Knowledge and understanding of vertical specific roles, functions and work items in Insurance  
• Candidate MUST have Life time and Annuities BPO Experience

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Job Description

Key Responsibilities:

• Lead and Inspire: Develop and lead a team of learning professionals to deliver top-notch training programs.
• Innovate: Design and implement innovative learning solutions that keep our team ahead of the curve.
• Collaborate: Partner with stakeholders to identify capability gaps and create targeted development plans.
• Measure Success: Evaluate the effectiveness of training programs and continuously improve them.
• Champion Growth: Foster a culture of continuous learning and professional development.

Responsibilities

• Lead and build holistic capability development of employees across career levels in SA through outcome-driven and innovative learning solutions.
• Lead and manage projects related to Operational Excellence, CX and Leadership, ensuring timely and successful execution.
• Develop and deliver training programs to enhance operational efficiency and effectiveness.
• Identify opportunities for process improvements and provide strategic guidance to cross-functional teams.
• Design and deliver training programs specializing areas like Operations Management, People Leadership, Client Engagement and Stakeholder Management
• Publishing of Training Dashboards on a Monthly basis to HR and operations leadership
• Liaise with the Operations team to identify the pain areas and address those through customized training sessions.
• Generate Training quality scores and prepare and maintain reports pertaining to training.
• Liaise with business stakeholders to do training need assessments and identify training solutions, oversee implementation, administration, and delivery of high-quality programs.
• Lead or support the design, development, and implementation of talent management programs such as succession planning and leadership development, consulting with senior management to ensure the programs are effective and meet business requirements.
• Develop and/or support creative strategies, methodologies, and tools during implementation.
• Drive communications strategy and planning for internal and external activities, coordinating with Global Capability Development Team.
• Research and prepare communications materials and presentations and provide recommendations on how to approach and deal effectively with key business issues from a communications perspective.
• Identify and assess related business improvement opportunities.
• Contribute to EXL's organizational development knowledge capital.
• Monitor and evaluate training programs' effectiveness, success, and ROI periodically.
• Initiating the project, planning, and outlining project scope, objectives, and deliverables
• Establishing and maintaining communication with the project team, management, and stakeholders
• Coordinating project meetings and decision-making processes
• Executing the work, coordinating, and supervising the project team and ensuring that they have the tools required for delivering the project on time.
• Completing the project and creating required documentation and reports for the management

Qualifications

• University degree or post graduate degree in Human Resources or OD.
• Understanding the South African Legal Framework.
• Taking accountability for the  SDF function in South Africa.
• Must have at least 10 years of experience in driving learning and development strategies & solutions
• Must have at least 8 years of experience with facilitation of functional training, leadership development programs and training management
• Good understanding of L&D function, fundamentals, and processes
• Learning Content Analysis, Design & Development experience
• Proficient in Excel, Power point, with ability to manage training related MIS, dashboards, databases and reporting.