Operations and Payroll Support at Investec

Description

• This role provides hands-on operational support to the P&O Operations and Payroll teams during the Oracle HCM implementation programme.
• The successful candidate will be an experienced HR Operations or Payroll professional who is comfortable working across both business-as-usual activities and project-related change initiatives. They will play a critical role in maintaining operational continuity, supporting data quality and payroll processes, and identifying opportunities to improve efficiency, controls and employee experience.
• This is a practical, delivery-focused role requiring someone willing to be involved in all aspects of operational support — from managing administrative tasks and resolving employee queries to supporting testing activities, data remediation and process improvements.

Key Responsibilities

HR Operations & Payroll Support

• Provide hands-on support across HR Operations and Payroll processes to ensure continuity of service during the Oracle HCM implementation.
• Process and coordinate day-to-day HR and payroll transactions accurately and within agreed service levels.
• Support employee lifecycle activities, including onboarding, employee changes and offboarding administration.
• Investigate and resolve payroll and HR operational queries in conjunction with payroll providers, HR colleagues and employees.
• Ensure data integrity across HR and payroll systems through accurate processing and ongoing validation.

Oracle Implementation & Data Support

• Support Oracle HCM implementation activities including data cleansing, validation, testing preparation and user acceptance testing.
• Perform reconciliations between legacy and new systems, identifying and resolving discrepancies.
• Track implementation issues and support remediation activities with relevant stakeholders.
• Assist with reporting, audit checks and data quality reviews throughout the implementation lifecycle.
• Identify inefficiencies, control gaps and process bottlenecks within HR Operations and Payroll processes.
• Recommend practical solutions to improve service delivery, accuracy and efficiency.
• Support the implementation of agreed process improvements and operational changes.
• Contribute to the development of standard operating procedures, process documentation and user guidance materials.
• Actively promote continuous improvement and operational excellence across the function.

Stakeholder Management

• Build effective working relationships across P&O, Payroll, Technology and external vendors.
• Coordinate information gathering and follow-up actions across multiple stakeholder groups.
• Communicate proactively on progress, risks and issues, escalating where required.

Qualifications, Experience and Skills

Experience

• Minimum 3–5 years' experience in HR Operations, Payroll Administration or HR Shared Services environments.
• Demonstrable experience managing HR operational processes and/or payroll activities in a medium-to-large organisation.
• Strong understanding of HR administration processes, employee lifecycle management and payroll controls.
• Experience working with HRIS platforms and data management activities.
• Proven ability to work with large volumes of employee and payroll data whilst maintaining a high level of accuracy.

 Advantageous Experience

• Experience supporting HR system implementation, upgrade or transformation programme.
• Oracle HCM experience.
• Experience participating in testing, data migration, process redesign or change initiatives.
• Exposure to regulated or governance-driven environments where accuracy and control are critical.