Internal Sales - Valves / Industrial / Water (ISV-MVW) at Nelson Mandela University

QUALIFICATIONS

• Matric
• Tertiary / trade qualifications are desirable along with suitable industry experience and application knowledge.

Skills and Experience:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and adept at utilizing internet resources.
• Expertise in typing and formatting various documents with precision and efficiency.
• Demonstrated competence in costing and generating quotes, ensuring accuracy and competitiveness.
• Proficient in managing emails, ensuring timely responses and effective communication.
• Skilled in handling telephonic inquiries and driving sales through effective engagement.
• Experience in conducting technical bid evaluations, assessing proposals with meticulous attention to detail.
• Competent in valve selections, including sizing and identification, ensuring compatibility and functionality.
• Capable of compiling comprehensive tender documents, including Annexure C, D, and E, meeting stringent requirements and standards.
• Proven track record of working effectively under pressure to meet strict timelines and deadlines, ensuring project success and client satisfaction.
• 5 Years Valve Experience and Valve Selection
• Exports experience Valves

Responsibilities:

Project Sales 

• Thoroughly analyze projects before proceeding
• Verify quotes for technical accuracy and advise customers of any deviations from RFQ
• Develop comprehensive project solutions and submit final offers
• Ensure quality department received all necessary documents for QCP's and Data books
• Liaise with intercompany suppliers for quotes and orders

Internal Sales 

• Ensure prompt and effective handling of daily customer inquiries, especially distributors.
• Maintain telesales efforts aligned with performance targets
• Actively promote products and sales
• Uphold good timekeeping and respond promptly to customer queries
• Verify stock availability accurately
• Follow up proactively on back orders and communicate transparently with customers
• Submit clean orders to administrators for processing
• Resolve customer complaints related to customer service effectively
• Assist with export enquiries including freight and transport
• Identify sales leads and escalate to external sales staff promptly

Administration

• Manage own workload, prioritizing filing and general office administration
• Provide administrative support to the external sales team
• Diligently follow up on sales leads
• Market Intelligence