International Contact Centre Agents (Contract Hire) - Airport Industria at Mango5

Requirements

Job Description:

• In this role, you will be reaching out through multiple channels: phone, email, chat, online forms, and fax (frequently multi-tasking different methods of communication) to company representatives, often HR, to obtain information needed to complete verification requests.
• You must be a strong written and verbal communicator with intrinsic motivation and drive.

Duties and Responsibilities:

• Reach out to company representatives (HR or other contacts) to obtain information to complete verifications
• Tenaciously and creatively solve problems to complete verifications within the targeted time frame
• Build professional relationships through multiple channels of communication (phone, email, chat, online forms, fax) with our customers as well as internal teams.
• Handle sensitive personal data in line with information and security policies and procedures.
• Multi-task and maneuver through different systems simultaneously to create a reliable and efficient workflow.
• Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume.
• Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks.
• This role requires problem-solving, research, tenacity, and follow-through while constantly adapting your workflow to effectively execute different tasks.

Skills and Attributes:

• Highly disciplined and organized, with the ability to juggle multiple moving pieces and details at once.
• Process-driven and motivated, with an eagerness to point out areas for continuous improvement.
• Accountability and pride in organization and efficiency.
• Thrive in a fast-paced, collaborative environment.
• Proven track record of excellence.
• Are adaptable and motivated with a strong work ethic.
• Aptitude for working under pressure, multi-tasking, and meeting deadlines.
• Prioritize security in your personal and professional lives.
• Innate tenacity and problem-solving skills.
• Experience working in a similar environment is a plus!

Minimum Requirements:

• Matric or NQF Level 4
• Experience in employment and credit verification (Highly Advantageous)
• Clear criminal and credit record
• 1 to 2 years of International Contact Centre Customer Service or Sales experience (Highly Advantageous)