Vacancies at Mango5

Requirements

What You'll Do:

• As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling various tasks with finesse and professionalism.

Your responsibilities will include:

Payments:

• Manage customer Direct Debit (DD) dates and premiums with precision.
• Ensure accurate records of premiums received and process refunds promptly.
• Assist customers with amending DD dates and banking details as needed.

Pre-inspection/Validation:

• Review and assist customers with uploading photographs.
• Access and verify vehicle registration details and policy documents.

Claims:

• Monitor and provide support for claims logged online.
• Keep customers informed with timely updates on claim progress.

Cancellations:

• Process policy cancellations efficiently, following established procedures.

Communication:

• Engage with internal stakeholders and confidently communicate with external partners.
• Handle inbound calls and inquiries promptly and professionally.

Trends Analysis:

• Identify and communicate trends in customer interactions to drive continuous improvement.

Additional Responsibilities:

• Maintain quality assurance standards in all interactions.
• Follow up on outstanding requests within designated timelines.
• Efficiently manage incoming calls for seamless communication flow.

Minimum Requirements:

• High school diploma or equivalent (Matric).
• 2-years of client/customer service experience.
• 1-year of international contact center experience.
• 1-year short-term insurance experience in sales/customer services.
• Clear criminal record.
• Clear Credit record.

Preferred Attributes/Skills:

• Intermediate proficiency in Excel.
• Familiarity with ticketing systems is advantageous.
• Ability to handle challenging conversations with grace.
• Strong multitasking skills and ability to prioritize effectively.
• Self-motivated and capable of working independently.
• Excellent listening and communication skills.

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Requirements

Job Description:

• In this role, you will be reaching out through multiple channels: phone, email, chat, online forms, and fax (frequently multi-tasking different methods of communication) to company representatives, often HR, to obtain information needed to complete verification requests.
• You must be a strong written and verbal communicator with intrinsic motivation and drive.

Duties and Responsibilities:

• Reach out to company representatives (HR or other contacts) to obtain information to complete verifications
• Tenaciously and creatively solve problems to complete verifications within the targeted time frame
• Build professional relationships through multiple channels of communication (phone, email, chat, online forms, fax) with our customers as well as internal teams.
• Handle sensitive personal data in line with information and security policies and procedures.
• Multi-task and maneuver through different systems simultaneously to create a reliable and efficient workflow.
• Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume.
• Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks.
• This role requires problem-solving, research, tenacity, and follow-through while constantly adapting your workflow to effectively execute different tasks.

Skills and Attributes:

• Highly disciplined and organized, with the ability to juggle multiple moving pieces and details at once.
• Process-driven and motivated, with an eagerness to point out areas for continuous improvement.
• Accountability and pride in organization and efficiency.
• Thrive in a fast-paced, collaborative environment.
• Proven track record of excellence.
• Are adaptable and motivated with a strong work ethic.
• Aptitude for working under pressure, multi-tasking, and meeting deadlines.
• Prioritize security in your personal and professional lives.
• Innate tenacity and problem-solving skills.
• Experience working in a similar environment is a plus!

Minimum Requirements:

• Matric or NQF Level 4
• Experience in employment and credit verification (Highly Advantageous)
• Clear criminal and credit record
• 1 to 2 years of International Contact Centre Customer Service or Sales experience (Highly Advantageous)

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Ideal Candidate Profile

We seek a highly skilled individual with meticulous attention to detail, superior written communication abilities, and a profound commitment to elevating career documents. This is an invitation to embark on an exciting journey with our dynamic team, where your expertise and passion can make a tangible difference. Join us in this exhilarating venture and contribute to our collective success.
 

Requirements
 

Key Responsibilities:

• After the completion of a comprehensive training period offered by Mango5, successful candidates are expected to possess the following skills:
• Review resumes and give constructive feedback via 10–15-minute video reviews
• Guide job seekers in writing accomplishment-based bullet points and incorporating job-specific keywords
• Make notes for job seekers as needed
• Submit videos for QA review and make any necessary corrections
• Tailoring reviews to address client concerns and meet target position requisitions

Desired Skills:

• Strong command of language and vocabulary.
• Clear and concise writing.
• Excellent grammar and spelling.
• Detail-oriented.
• Innovative and creative.
• Proficient in research and verbal content review.
• Adaptable writing for diverse client needs.
• Keen ability to analyse and synthesise complex information.

Requirements:

• Matric or NQF Level 4 equivalent (required) 
• A formal qualification in Linguistics, English, Journalism, or a related field (Advantageous)
• 1 + years of working experience in a professional writing and editing environment (desired)
• Experience with resume writing and formatting (Advantageous)
• Experience with keyword identification/SEO optimisation (highly advantageous)
• Aptitude to accurately review and edit documents
• Proficiency with Google Docs
• Experience with quality assurance processes (highly advantageous)
• Previous experience in Target-Driven Environments
• Clear criminal record