Internship Medical Management at Road Accident Fund

Key Performance Areas

• Medical Management
• Customer Relations Management (Queries and complaints)
• Stakeholder Management
• General Office Administration, Logistics
• Information Management

Responsibilities

• Provide administrative & operational support to the Medical Management Unit (Head Office), including Case Management
• Assist in consolidating reports and performance statistics from all 5 regional medical management units weekly and monthly
• Assist with analyising systems that are used in in medical operations processes
• Create repositories and maintain all databases used in Medical Management Unit (i.e. claimants on unrdertakings, caregivers, service providers, case managers, stakeholders, etc.)
• Support the handling of stakeholder queries and correspondence, triage by priority
• Reroute escalated queries and allocate them to the relevant region or manager
• Support the development and maintenance of regional databases and contact matrix
• Monitor and track turnaround times in complaint resolution or providing feedback and escalate issues where necessary
• Assist in coordinating stakeholder engagement activities, meetings, and outreach programmes
• Help prepare communication materials, presentations, reports, and briefing documents
• Manage critical communication from Head Office to all regional teams
• Assist with the administration of recruitment process

 Qualifications and other Requirements

• Certified copy of Grade 12 / Matric certificate
• B degree / Diploma in  Health Science or related qualification, Business Adminitration/Manangement or Legal qualification
• Certified copy of your ID
• Certified copy of Academic transcript
• Your CV and motivational letter

Technical and behavioral competencies required

The successful candidate will be required to display the following competencies in this role:

• Written and verbal communication skills
• Interpersonal skills
• Detail orientation
• Desire and potential to learn
• Self-motivated
• Basic computer skills
• Prioritize tasks as needed
• Medicolegal background advantageous
• Understanding of managed healthcare or clinical experience