The Road Accident Fund is a state insurer established by statute, it provides insurance cover to all drivers of motor vehicles in South Africa in respect of liability incurred or damage caused as a result of a traffic collision. Liability incurred in relation to property damage (such as damage to vehicles, buildings, vehicle contents) is excluded from cover.
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Key Performance Areas
Regulatory & Compliance Management
- Assess the applicability of regulatory requirements.
- Development of a Compliance Risk Management Plan (CRMP).
- Identify potential areas of compliance vulnerability and risk.
- Conduct categorisation of compliance obligation based on their impact, importance and significance to the RAF
- Monitor legislative developments and ensure alignment
- Conduct compliance awareness and provide advice on business units on compliance obligations, processes and procwdures.
- Draft briefing notes to advice the business on legislative changes.
Policy Review and Implementation
- Contribute to the development and implementation of departmental and RAF policies, procedures and processes.
- Guide policy development process through the alignment of the documents to the overall RAF’s Strategy
Compliance Violation
- Conduct regular complaince checks.
- Conduct compliance investigations and compile reports.
- Resolve compliance violations timeously.
- Carry out root cause analysis of non-compliance.
- Conduct compliance Trend Analysis.
Compliance reviews and monitoring.
- Implement and monitor adherence to identified compliance obligations.
- Conduct compliance risk monitoring of identification of legislation applicable and policies
- Conduct a preliminary survey to understand the area to be review
- Perform a risk assessment and determine the level of risk
- Conduct a preliminary survey to understand the area to be reviewed.
- Coordinate evidence to substantiate findings identified.
- Track progress on the implementtation of action plans and report status to management.
- Recommend approapriate action to be implemented by management.
Compliance Risk Management
- Develop Coordinate the identification of compliance risk with different business units.
- Initiate Compliance Risk Management Plans (CRMPs) on identified high risk areas and provides an overview on the status of the departments regulatory control environment.
- Perform a structured assessment of compliance risk arising from the Prioritise regulatory requirements individually measuring the impact probability of each regulatory requirements.
Reporting
- Provide inputs for the report submitted to the relevant governance comittees
- Prepare compliance reports, discuss with Management and obtain comments on the area reviewed.
- Compile functional reporting systems, for management, projects or performance reporting.
- Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
Stakeholder Management
- Facilitate communication with relevant internal and external stakeholders and manage the relationships.
- Engage regulators with regards to adherence to industry standards.
- Communicate with all levels of stakeholder contact.
- Represent the Fund in relevant external activities and events.
People Management
- Ensure sourcing, development and retention of a high-performing team.
- Ensure that recruitment of operational workforce is in line with employment equity targets.
- Ensure the motivation, cohesiveness, and alignment of the organization’s team members.
- Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
- Ensure implementation of people management processes and procedures to control/regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
Qualifications and Experience
- Bachelor’s Degree in Law, Business Administration, Auditing/ Risk Management related qualification.
- Relevant 5-7 years’ experience in Compliance / Risk Management/ Legal Governance environment.
- Registration with the Compliance Institute Southern Africa (CISA) will be an added advantage.
Technical and Behavioral Competencies Required
- Resilience.
- Communication.
- Working with People.
- Network and Alliances.
- Planning, Organising and Coordinating.
- Employee Engagement.
- Personal Mastery.
- Judgement and Decision Making.
- Ethics and Values.
- Client Service Orientation.
- Facilitation and Presentation Skills.
- People management.
- Policy conceptualisation and formulation.
- Risk Management.
- Programme/project management.
- Service Delivery Innovation.
- Stakeholder development and relations
- Ability to interpret legal requirements.
- Ability to analyse complaince data and trends
- Understand the Organisation's Structures, Products, Services, and Activities Ability to analyse and solve problems.
- Understanding of King IV Report.
- Aligning internal processes with regulatory standards.
- Understanding of corporate governance standards and practice.
- Understanding of ethics management frameworks and applicable laws.
- Good report writing and business writing skills.
- Excellent presentation and facilitation skills
- Strong project management skills.
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Key Performance Areas
- General Office Administration
- Documents and records management
- Queries and complaints administration
- Review claims compliance against the RAF Act and internal guidance
- Create and maintain various spreadsheets
- Develop templates and checklists
- Identify and report on quality issues
- Review trends for relevance and accuracy
- Follow up on action plans
- Prepare monthly reports
- Liase with different stakeholders
Responsibilities
- Rendering administration support services
- Appropriate record keeping
- Knowledge and understanding of claims handling environment
- Basic knowledge and understanding of claims processes and procedures
- Basic understanding of Quality Assurance
Qualifications and Experience
- Certified Grade 12/ Matric certificate
- B Degree/Diploma in Law or related qualification, Business Administration/Management
- Diploma or certificate in Quality management will be an added advantage
- Certified copy of your ID
- Certified copy of Academic transcript
- Your CV and motivational letter
Technical and behavioral competencies required
The successful candidate will be required to display the following competencies in this role:
- Written and verbal communication skills
- Interpersonal skills
- Detail orientation
- Desire and potential to learn
- Self-motivated
- Basic computer skills in MS Office
- Prioritize tasks as needed
- Basic skills in Client Services
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Key Performance Areas
Procurement of Quality Goods and Services
- Review processes resulting in final procurement.
- Review supplier vetting.
- Engage in supplier negotiations.
- Engage the business to understand and plan work requirements to support the sourcing process.
- Negotiate prices, terms and conditions with suppliers.
Effective and Efficient Procurement and Expediting Goods and Services as per Service Level Agreement
- Provide guidance on SCM processes.
- Review processes to ensure no bottlenecks.
- Provide feedback to business on procurement processes.
- Coordinate the completion of projects.
Manage and Monitor Process of Performance Management as per Service Level Agreement
- Management of BU’s as per SLA.
- Ensure full compliance to defined policies, procedures, regulations and standards.
- Implement, monitor, report and manage attainment of procurement metrics or SLA.
Ensure Confidentiality of the Bidding Process from End-to-End
- Utilize prescribed documents to ensure that confidentiality of sensitive information in the bidding process is maintained.
- Engage committees on the issues of good governance in dealing with Declaration of Interests, Code of Conduct and Sworn to Secrecy on bidding information.
Monitor, Review and Manage Compliance to the Relevant Policy, Procedures and other Regulations Governing SCM Operations
- Prepare RFP documents with accuracy and completeness and submit for review.
- Participate in BSCs/BECs to ensure consistency of practice and compliance.
- Support with accessing and making available information timeously to Auditors and management in the correct format, content, completeness and accuracy.
Reporting
- Report process performance against SLA (weekly/monthly).
- Reporting on procurement lead times as per SLA.
- Report on deviations (quarterly):
- Retrospective transaction’s,
- Deviations from process,
- Single source
- Timeous preparation of reports for discussion with Business Unit/Divisions - as per the SCM Dashboard (monthly).
Manage and Monitor Process of Effective, Accurate and Complete Records Management for Audit Purposes
- Maintain accurate records for all RFP’s – recording and placing on record all decisions/ actions taken.
- Ensure the safe keeping and confidentiality of all bids received.
Promote Strong Customer Service Orientation and Delivery
- SLA assessment and customer feedback on rating.
- Deal and resolve process and customer queries in an expedient and competent manner – 100% resolution within the timelines for each case.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in a Supply Chain Management/ Commerce related qualification.
- Relevant 4 years’ experience in procurement or tender environment.
Technical and Behavioral Competencies Required
- Planning, organising and coordinating.
- Personal mastery.
- Judgment and decision making.
- Ethics and values.
- Client service orientation.
- Knowledge of tender administration procedures within the public sector.
- Strong understanding of and strong commitment to good corporate governance, SCM regulations and laws and other regulatory requirements including the PFMA.
- Detailed working knowledge of the PPPFA, supply chain regulations from National treasury, BBBEE.
- Ability to ensure all governance and compliance requirements are met with the aim to eliminate potential inappropriate practices.
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Key Performance Areas
Application Development Management
- Acceptance of requirements from analysts.
- Analyse business requirements and convert them into technical specifications for solutions.
- Design the system in accordance with architectural standards.
- Keep records of all programs in application register and configuration management.
- Collaborate with UX/UI designers to create intuitive and engaging user interfaces.
- Compile help procedures for all coded applications.
- Conduct thorough unit testing and debugging of applications to ensure quality and performance.
- Facilitate software testing and quality assurance activities.
- Fix the identified bugs defects as reported by the testing process.
- Provide technical support and troubleshooting for issues related to developed applications.
- Ensure that the source code is stored safely in the repository and that proper version control measures are in place.
- Ensure alignment with DevOps, CI/CD Documentation and processes.
- Design databases structures in line with relational databases principles.
Integration
- Develop the interfaces (coding) as described in the development activities category.
- Build and maintain automated workflows using suitable solutions.
- Contribute to the development and deployment of native or cross-platform mobile applications.
Policy Review and Implementation
- Contribute to the development and implementation of departmental policy, procedures and processes.
- Keep up to date with effective policy and practice execution strategies.
Reporting
- Track and prepare the activity status report on the progress of the implementation of received requirements.
- Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
Stakeholder Management
- Actively participate in knowledge-sharing sessions or team learning initiatives.
- Facilitate and manage communication with relevant internal and external stakeholders and proactively and progressively manage the relationships.
- Deal with enquiries and requests for information from both internal and external stakeholders.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in IT related qualification.
- Microsoft Certified Application Developer is an added advantage.
- Certificate in ITIL is an added advantage.
- Cloud Certification is an added advantage.
- Java Certification is an added advantage.
- Relevant 5 - 7 years’ experience in the entire Software Development (SDLC) environment.
- Experience in writing Application Integration Programs.
- Experience in Unified Modelling Language (UML).
Technical and Behavioral Competencies Required
- Resilience.
- Network and alliance.
- Employee engagement.
- Ethics and values.
- Change management.
- Critical and innovative thinking
- Policy conceptualisation and formulation.
- Risk Management.
- Stakeholder development and relations.
- Reporting.
- Thorough understanding of Client Server and Object-Oriented environments.
- Understanding of Microsoft Office SharePoint Server.
- Understanding Cloud Platforms (AWS, MS Azure) and Power Platforms.
- Understanding of HTML, XML and RDBMS.
- Knowledge of Web Services.
- Understanding of Service Oriented Architecture.
- Exposure to Microsoft Office SharePoint Server.
- Understanding of relational databases.
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Key Performance Areas
Graphic Design
- Develop a design illustrating the offerings of the fund.
- Develop a visual illustration showing the application process.
- Formulate design concepts for the subject to be communicated.
- Create designs and layouts for promotional designs or materials for the Fund.
- Keep up with the graphic design trends and make recommendations where necessary
Website Design
- Design website graphics that are visually appealing and aligned to the mandate of the Fund.
- Enhance the website with graphics that encourage interaction.
Reporting
- Contribute to the preparation and submission of regulation reports.
- Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
Stakeholder Management
- Ensure proactive and progressive relationships with key stakeholders.
- Deal with inquiries and requests for information from both internal and external stakeholders.
- Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
Qualifications and Experience
- Bachelors Degree/ Advanced Diploma in Graphic Design related qualification.
- Relevant 4 years’ experience in a Graphic Design related environment.
- Experience in Agency graphic designing environment will be an added advantage.
Technical, Managerial, and behavioral competencies required
- Planning, Organising and Coordinating
- Ethics and Values
- Client Service Orientation
- Artistic ability.
- Development & coordination of content for internal and external publications.
- Writing and editing.
- Advanced photography & graphic design
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Key Performance Areas
Performance and Risk
- Monitor the implementation of the RAF and business unit risk mitigation strategies.
- Facilitate the development of a risk management culture which includes training of staff on risk management policies and practices.
- Maintain a register of control breakdowns and follow up on the progress being made by management in controlling risks for allocated business units.
- Facilitate the development of a risk management culture which includes training of staff on risk management policies and practices.
- Attend Bid Adjudication Committees and other committees as delegated.
Reporting
- Contribute to the preparation and submission of Regulation reports.
- Aid in the development of functional reporting systems, for management, project or performance reporting.
- Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
Stakeholder Management
- Aid in proactive and progressive relationships with key stakeholders.
- Deal with inquiries and requests for information from both internal and external stakeholders.
- Aid in the maintenance of relationships with service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
People Management
- Ensure that good employee relations are maintained.
- Provide ongoing operational support to employees.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in a Supply Chain Management/ Finance related qualification.
- Relevant 4 years’ experience in a Performance and Risk related environment of which 1 year must have been on a supervisory level.
- Experience in procurement/ supply chain management within State Owned Entities (SoEs) will be an added advantage.
Technical and Behavioral Competencies Required
- Planning, organising and coordinating.
- Personal mastery.
- Judgment and decision making.
- Ethics and values.
- Client service orientation.
- Legislation & regulatory knowledge.
- Compliance & governance.
- SCM risk management.
- Analysing & interpreting information.
- Advising & recording.
- Financial Accumen.
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Key Performance Areas
Application Development Management
- Acceptance of requirements from analysts.
- Design the system in accordance with architectural standards.
- Develop/ enhance/ maintain programs according to the RAF standards and requirements daily.
- Keep records of all programs in application register and configuration management.
- Documentation of programs and assisting in training manuals.
- Facilitate software testing and quality assurance activities.
- Fix the identified bugs/ defects as reported by the testing process.
- Ensure alignment with DevOps, CI/CD Documentation and processes.
Integration
- Develop the interfaces (coding) as described in the development activities category.
- Build and maintain automated workflows using suitable solutions.
- Contribute to the development and deployment of native or cross-platform mobile applications.
Policy Review and Implementation
- Contribute to the development and implementation of departmental policy, procedures and processes.
- Keep up to date with effective policy and practice execution strategies.
Reporting
- Track and prepare the activity status report on the progress of the implementation of received requirements.
- Compile and submit a report of development activities to the supervisor as requested.
- Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
Stakeholder Management
- Actively participate in knowledge-sharing sessions or team learning initiatives.
- Facilitate and manage communication with relevant internal and external stakeholders and proactively and progressively manage the relationships.
- Deal with enquiries and requests for information from both internal and external stakeholders.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in IT related qualification.
- Microsoft Certified Application Developer is an added advantage.
- Certificate in ITIL is an added advantage.
- Cloud Certification is an added advantage.
- Java Certification is an added advantage.
- Certification in Power Platform development is an added advantage.
- Relevant 5 - 7 years’ experience in the entire Software Development (SDLC) environment.
- Experience in writing Application Integration Programs.
- Experience in Unified Modelling Language (UML).
- Experience in the development and implementation of Power Platform solutions.
- Experience with API integration (RESTful APIs).
Technical and Behavioral Competencies Required
- Resilience.
- Network and alliance.
- Employee engagement.
- Ethics and values.
- Change management.
- Critical and innovative thinking
- Policy conceptualisation and formulation.
- Risk Management.
- Stakeholder development and relations.
- Reporting.
- Thorough understanding of Client Server and Object-Oriented environments.
- Understanding of Microsoft Office SharePoint Server.
- Understanding Cloud Platforms (AWS, MS Azure) and Power Platforms.
- Understanding of HTML, XML and RDBMS.
- Knowledge of Web Services.
- Understanding of Service Oriented Architecture.
- Exposure to Microsoft Office SharePoint Server.
- Understanding of relational databases.
- Understanding version control systems, e.g. Git.
- Knowledge of Robotic Process Automation (RPA) development.
- Proficiency in HTML5, CSS3 and modern JavaScript (ES6+).
- Knowledge of at least one major JavaScript framework (e.g., React, Angular, Vue.js).
- Understanding responsive design principles and mobile-first development.
- Solid understanding of web performance optimisation techniques and tools.
- Familiarity with accessibility standards (WCAG) and how to implement them.
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Key Performance Areas
Human Capital Practices and Compliance
- Maintain the consistent application and implementation of the Human Capital strategy, plans, frameworks, standards, policies and procedures.
- Maintain knowledge of industry trends, best practices, and labor legislation.
- Keep abreast of human Capital legislative compliance changes.
Human Capital Administration
- Coordinate a full-cycle recruitment for the fund.
- Ensure that the termination process of exiting employees is complete.
- Ensure transfers and promotions are captured on SAP.
- Facilitate guidance on leave management.
- Facilitate human capital related activities during on boarding and off boarding of employees.
- Conduct necessary investigations into personnel related matters.
- Interprete and provide guidance on conditions of service, pension fund, Medical Aid Rules.
Employee Relations
- Monitor the implementation of the disciplinary and grievance procedures to ensure compliance and consistency.
- Contribute to the resolution of labour related matters and ensure that all grievances are addressed fairly.
- Facilitate information or advice and guidance to employees and management regarding labour relations issues. E.g. LRA, BCEA, EEA etc.
Organisational Effectiveness
- Roll out the application of organisational effectiveness activities inclusive of the organisational structures in the processing centres.
- Provide support to processing centres on coordinate job profiles and job evaluation.
- Provide technical support as an administrator on the performance management system
Reporting
- Coordination of required reports and submit to management.
- Development of functional reporting systems, for management, project or performance reporting.
Stakeholder Relations
- Engage with recruitment agencies.
- Deal with inquiries and requests for information from both internal and external stakeholders.
- Acts as a bridge between people management and the business.
People Management
- Ensure that good employee relations are maintained.
- Provide ongoing operational support to employees.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in Human Resources Management or Industrial Psychology related qualification.
- Relevant 4 years’ experience in a Human Resource Management-related environment of which 1 year on a supervisory level will be advantageous.
Technical and Behavioral Competencies Required
- Planning, organising and coordinating.
- Personal mastery.
- Judgment and decision making.
- Ethics and values.
- Client service orientation.
- Understanding of Human Capital operations.
- Understanding of Human Capital systems, software and databases.
- Knowledge of performance management or evaluation.
- End to end Human Capital knowledge.
- Understanding of recruitment or talent sourcing.
- Knowledge of employee relations.
- Knowledge of learning and development.
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Key Performance Areas
Digital Adoption Strategy Implementation
- Develop a digital adoption roadmap
- Stakeholder analysis and engagement planning.
- Align digital adoption strategies with the RAF’s operational objectives and cultural values.
Technology and Digital Internal Communications and Engagement
- Design communication plans tailored to different audience segments.
- Conduct regular town hall meetings or digital forums
- Use of collaboration tools to facilitate discussion and feedback.
- Gather and analyse feedback from internal users to inform the continuous improvement of digital tools, technologies, and platforms, ensuring they meet the evolving needs of RAF.
Technology and Digital Content Creation and Management
- Develop content calendars for consistent messaging.
- Production of engaging multimedia content (video, infographics, blogs).
- Use of content management systems for publishing and analytics.
- Regular content performance review and optimisation.
Digital Marketing
- Execution of targeted email marketing campaigns.
- Social media management for internal platforms.
- Data-informed campaign planning based on internal user behaviour.
- A/B testing of digital marketing messages and channels.
Change Management
- Application of change management frameworks (e.g., ADKAR, Kotter’s 8-step Process, etc.).
- Develop training and support materials for new systems or processes
- Monitor and address resistance through feedback loops.
Reporting and Analysis
- Ensure preparation and submission of regulation reports.
- Report quarterly on progress within the area of focus.
- Ensure development of functional reporting systems, project or performance reporting for management.
- Ensure the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF’s Strategy.
- Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.
- Ensure governance committee reports are prepared promptly, professionally and in accordance with the respective committee’s standards and expectations.
Qualifications and Experience
- Bachelor’s Degree/ Advanced Diploma in Information Technology/ Computer Science/ Engineering / Commercial related qualification.
- Postgraduate certification in either Communications or Marketing or Management would be advantageous.
- Relevant 5 - 7 years’ experience in digital adoption, internal communications, digital marketing, change management, or a related area.
Technical and Behavioral Competencies Required
- Resilience.
- Network and alliance.
- Employee engagement.
- Ethics and values.
- Change management.
- Critical and innovative thinking
- Policy conceptualisation and formulation.
- Risk Management.
- Stakeholder development and relations.
- Reporting.
- Change Management Techniques.
- Content Creation and Management.
- Digital Literacy and Technology Proficiency.
- Digital Marketing and Communication Strategies.
- Project Management Tools and Methodologies.
- Quality Management.
- Research.
- Third-party Management.
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Key Performance Areas
- Medical Management
- Customer Relations Management (Queries and complaints)
- Stakeholder Management
- General Office Administration, Logistics
- Information Management
Responsibilities
- Provide administrative & operational support to the Medical Management Unit (Head Office), including Case Management
- Assist in consolidating reports and performance statistics from all 5 regional medical management units weekly and monthly
- Assist with analyising systems that are used in in medical operations processes
- Create repositories and maintain all databases used in Medical Management Unit (i.e. claimants on unrdertakings, caregivers, service providers, case managers, stakeholders, etc.)
- Support the handling of stakeholder queries and correspondence, triage by priority
- Reroute escalated queries and allocate them to the relevant region or manager
- Support the development and maintenance of regional databases and contact matrix
- Monitor and track turnaround times in complaint resolution or providing feedback and escalate issues where necessary
- Assist in coordinating stakeholder engagement activities, meetings, and outreach programmes
- Help prepare communication materials, presentations, reports, and briefing documents
- Manage critical communication from Head Office to all regional teams
- Assist with the administration of recruitment process
Qualifications and other Requirements
- Certified copy of Grade 12 / Matric certificate
- B degree / Diploma in Health Science or related qualification, Business Adminitration/Manangement or Legal qualification
- Certified copy of your ID
- Certified copy of Academic transcript
- Your CV and motivational letter
Technical and behavioral competencies required
The successful candidate will be required to display the following competencies in this role:
- Written and verbal communication skills
- Interpersonal skills
- Detail orientation
- Desire and potential to learn
- Self-motivated
- Basic computer skills
- Prioritize tasks as needed
- Medicolegal background advantageous
- Understanding of managed healthcare or clinical experience
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Key Performance Areas
Integration of Enterprise Management Tools
- Installation, configuration & administration.
- Upgrade and maintenance of the tools.
- Monitor and attend to the errors reported in the logs
- Ensure high availability of the tools.
- Validation of the patches.
- Test the compatibility of the existing tools with the new releases.
- Integration of various tools
- Ensure that all changes to the configuration are recorded, approved, and tracked.
- Maintain a centralized repository of software and hardware configurations.
- Maintain baselines of software configuration and hardware components.
- Conduct regular configuration audits to ensure compliance with configuration management processes and procedures.
- Monitor and maintain configuration control and version management.
- Stay current with emerging configuration management technologies and make recommendations for incorporating new solutions into the organisation's configuration management environment.
Configuration Management and Asset Management
- Ensure an accurate and up-to-date inventory of hardware, software, and other ICT assets.
- Regularly review, update and maintain configuration management database (CMDB).
- Establish clear and concise configuration baseline
- Ensure effective configuration control and version management.
- Accurately and efficiently install, configure and maintain system software and applications.
- Identify and resolve issues in a timely and effective manner.
- Patch and update cycles regularly.
- Keeping systems secure and up to date
- Proper recording, approval, and tracking of all changes to the configuration.
ICT Change Management
- Coordinate services, implement and monitor release plans, change requests, producing detailed timetables of events and documenting action plans.
- Communicate and manage expectations during the planning and rollout of new releases.
- Coordinate and present in change advisory board forums.
Quality Assurance and Compliance
- Set standards for enterprise management tools
- Set procedures for installations and configurations
- Prepare and Maintain enterprise management tool related documentation.
- Evaluate and recommend any upgrades required for the enterprise environment.
- Compliance frameworks and standards, regulatory requirements, and quality assurance methodologies.
- QA Initiatives to ensure that system configurations meet the needs of stakeholders.
Documentation and Reporting
- Record keeping and reporting tools, documentation standards, and communication protocols
- Produce regular reports on system performance and availability.
- Contribute to the development of functional reporting systems, for management, project or performance reporting.
Stakeholder Management
- Assist with inquiries and request for information from both internal and external stakeholders.
- Contribute to the maintenance of relationships service providers.
Qualifications
- Bachelor's Degree/ Advanced Diploma in Information Technology, or a Technology related qualification.
- ITIL V3 or 4 certificate
- AWS practitioner attendance certificate
- Guidewire attendance certificate
Experience
- Relevant 3 years’ experience in ICT Change, Asset, or Configuration Management.
- Experience in a service desk function supporting Claims Management Systems, Citrix Environment, Network Systems, Telephony system, or SAP Application will be advantageous.
Competencies
Behavioural
- Planning, Organising and Coordinating
- Personal Mastery
- Judgement and Decision Making
- Ethics and Values
- Client Service Orientation
Technical
- Knowledge of IT Service Management Environment
- Strong understanding of ITIL V3 or 4 practices, particularly Change Enablement, Service Configuration Management, IT Asset Management, Incident and Problem Management.
- Knowledge of Ivanti Neurons for Service Management
- Communication
- Analytical Thinker
- Service Orientation
- Information Monitoring
- Planning and Organisation/ Work Management
Method of Application
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