Internship: Quality Assurance at Road Accident Fund

Key Performance Areas

• General Office Administration
• Documents and records management
• Queries and complaints administration
• Review claims compliance against the RAF Act and internal guidance
• Create and maintain various spreadsheets
• Develop templates and checklists
• Identify and report on quality issues
• Review trends for relevance and accuracy
• Follow up on action plans
• Prepare monthly reports
• Liase with different stakeholders

Responsibilities

• Rendering administration support services
• Appropriate record keeping
• Knowledge and understanding of claims handling environment
• Basic knowledge and understanding of claims processes and procedures
• Basic understanding of Quality Assurance

Qualifications and Experience

• Certified Grade 12/ Matric certificate
• B Degree/Diploma in Law or related qualification, Business Administration/Management
• Diploma or certificate in Quality management will be an added advantage
• Certified copy of your ID
• Certified copy of Academic transcript
• Your CV and motivational letter

 Technical and behavioral competencies required

The successful candidate will be required to display the following competencies in this role:

• Written and verbal communication skills
• Interpersonal skills
• Detail orientation
• Desire and potential to learn
• Self-motivated
• Basic computer skills in MS Office
• Prioritize tasks as needed
• Basic skills in Client Services