Internship (Talent Pool):Telephony Administrator at Discovery Limited

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About TS Telephony

The team provides IP Telephony services and Unified Communication to Discovery Companies. The team is responsible for successfully connecting customers and Discovery service teams. Our drive and ambition is to continually improve customer experience by delivering quality service throughout the different touch-points in the environment.

We achieve our objectives by building efficient Telephony and Unified Communication systems which allow consumers to connect and collaborate seamlessly through channels such as voice, video conferencing, IM, and mobility (agile/remote worker).

Key Purpose

To provide tier 1 support across the IP Telephony service stack and ensure that all requests, incidents and workflow processes are adhered to in order to meet SLA milestones. Research and keep abreast with Telephony industry trends, introduce and implement new technologies.

Support associate specialists and specialist with work load overhead from projects and documentation. Perform system monitoring and health checks to maintain a satisfactory uptime level across the stack.

Areas of responsibility may include but not limited to

• System health checks and apply first time resolution fixes to faults.

• Handle first line operations and escalations.

• CA calls and meet 90% overall monthly SLA

• System maintenance, including but not limited to general clean-ups to meet capacity thresholds.

• System administrative support

• Asset management

• Assist with project work

• Accreditation – complete at least 1 Support Certification annually

Personal Attributes And Skills

• Values Driven

• Optimistic

• Learns on the Fly

• Resilient

• Instils Trust

• People Savvy

• Drives Results

• Problem Solver

Education And Experience

• Matric

• 3 year degree/diploma in Telecommunications or IT,

• Certification in at least one of the following (A+, CCNA, Avaya, CUCM, Skype For Business, SBCs, NICE), will be advantageous.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.