Fresh Job Opportunities at Mimecast

In this role you will identify and develop new business opportunities whilst working in a team across various divisions in Mimecast and with our Partner Channel.  You will be accountable for achieving an individual target and will be expected to consistently track and measure your progress, preempting and mitigating obstacles within the sales cycle.

You'll work very closely in a team consisting of a Partner Account Manager, Sales Engineer, and Customer Advocate, however, maintaining an individual target.  You'll need to be autonomous and approach your job as a business within a business ensuring that you create your own leads and are technically confident enough to handle most levels of complexity. This position also dovetails with our Channel Sales Team, establishing and maintaining strong relationships with all Partners/Resellers of Mimecast, such as large systems integrators, ISP’s and Service Providers. 

What you'll do

• Executive level sales engagements
• Prepare individual customer engagement strategies and plans
• Leveraging existing contacts, marketing and networking opportunities to create sales opportunities
• Develop and maintain a robust Sales Pipeline, with appropriate cover within a CRM/ERP system
• Prepare presentations, proposals, business cases, total cost of ownership, evaluations and sales contracts.
• Partner Development – The individual will be working closely with key Enterprise partners to develop and close pipeline
• Provide engaging, appropriate product demonstrations to potential clients.
• Be proactive in developing & maintaining the required level of knowledge in Cybersecurity, Cloud Computing, and the Software as a Service landscape.
• Communicate & present opportunities, special developments, information, or feedback gathered through field activity to appropriate Mimecast departments and staff.
• Participate in marketing events such as seminars, trade shows, channel forums and telemarketing events.
• Manage and monitor client implementations
• Manage client handovers to Account Management.  

What you'll bring

• Experience in HUNTER IT solution selling experience (farmers need not apply)
• Track record of EXCEEDING sales revenue targets
• Experience opening and closing large enterprise deals following proven solution selling methodology
• Proven ability to build integrated sales and marketing plans
• Ability to manage risks, priorities and expectations in a fast-paced environment 
• Superior problem-solving and analytical skills 
• Ability to work with and gain input and resources from multiple teams and disciplines
• In- depth understanding of the Channel landscape
• Accurate forecasting and sales reporting experience
• Broad general knowledge of the SaaS and high-tech industry
• Experience selling into Africa beneficial
• Working with a BDR team and ISP/Channel
• Commercial diploma or degree beneficial

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We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The channel sales organization works directly with the quota carrying account executives at Mimecast and will work directly with the Regional Sales Director. Mimecast is looking for a high performer who is a team player, customer centric, accountable and seeks to consistently win.

What you'll do

• Build the Go To Market business plans with the identified focus partners
• Aligning the sales organization through targeted demand generation and alignment activities
• Driving resources to provide enablement activities at both the Sales and SE level
• Providing executive alignment with partner stakeholders
• Aligning yourself internally with Quota Bearing Reps and Sales Leadership to drive toward a common goal
• Accurately forecasting partner opportunities in conjunction with the direct sales teams
• Building marketing plans and manage a budget for the region
• Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations and legal) to deliver a world class experience for the partner
• Holding the partners and the stakeholders accountable to agreed upon goals

What you'll bring

• Tenured OEM/Sales experience
• Experience in technology sales or channel sales experience
• Experience managing large enterprises and/or partner relationships
• Understanding of the partner landscape within the region
• Understanding of opportunity qualification, running a deal cycle and forecasting
• Knowledge of the competitive landscape
• Ability to build Go To Market plans with top partners in the region
• Ability to work within a fast-paced, often ambiguous environment
• Interface at all levels maintaining strong working relationships across cross-functional teams
• Exceptional verbal and written communication skills.
• Extremely strong organizational and time management skills
• Willingness to go above and beyond to be successful
• Experience selling cloud solutions with a focus on Software-as-a-Service (SaaS) solutions
• Good understanding of email network infrastructure and related services
• Strong presentation, program management and negotiation

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In this role you will be responsible for understanding Mimecast’s customers' desired outcomes and driving the requisite activity in your team to achieve value realisation. You will be responsible for the development and growth of a high performing team of Customer Success Managers and will manage the Customer Success lifecycle through playbooks, best practices and data. You will drive cross functional collaboration and strategic execution as we strive to take a good function, and make it great.

What you'll do

• Hire, coach, develop, and lead a team of Customer Success Managers  
• Ensure a customer first mindset to drive exceptional customer experience and optimal value  
• Develop and execute against the strategy, tactics, objectives and KPIs needed to deliver success 
• Aid Customer Success Managers in aligning and managing customer and internal expectations 
• Identify key risks and barriers to success; own risk management and mitigation 
• Protect and grow ARR via customer retention and satisfaction programs, and through product adoption and customer enablement 
• Build and maintain cross-functional relationships with internal counterparts in Sales, Professional Services and Support to ensure an optimal customer experience 
• Partner with Customer Success leadership locally, and globally, to build and refine processes, systems, and resources to make Mimecast’s teams and customers successful 

What you'll bring

• Years of experience in a Customer Success or Account Management role within a SaaS or technology company
• Years of people management in a SaaS company experience
• Excellent cross functional collaboration skills; ability to build relationships, network, articulate problems and collaboratively problem solve
• Results-oriented with a focus on customer satisfaction, retention, and revenue growth
• Ability to collaborate and plan strategically with other leaders in the business to directly assist and contribute to NRR and D&C 
• Experience partnering with multiple levels of customer stakeholders including technical admins, c-level executives, legal, and compliance teams 
• SAAS company experience in cybersecurity space preferred 
• Familiarity with Salesforce CRM, Gainsight and/or other Customer Success tools desirable

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What you'll do

Want to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in Johannesburg and work in a post-sales environment, supporting customers, optimizing the Mimecast experience and handling technical challenges quickly and appropriately.

We need to be there for our customers 24/7, so you’ll work to a rota and spend time building long-lasting relationships. Day to day, you’ll analyse events and identify security threats and scams using Mimecast and third party tools; provide customers with regularly scheduled reports; handle cases and take phone calls when needed; help customers out with Mimecast products when they your assistance; and provide support to anyone who needs it – whether that’s customers, partners, resellers or internal staff.

What you'll bring

• Experience managing customer-facing implementations of 3rd party SaaS and IT services
• Experience with Microsoft, Google Apps or other email platforms
• A good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
• Experience with Microsoft Exchange and Active Directory or other email platforms
• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner
• Experience of working with globally diverse customers
• Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
• Knowledge of email authentication techniques as SPF, DKIM and DMARC
• Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems