Investigator at Old Mutual South Africa

Job Description

To provide a quality investigations service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.

• Capture claims in investigations template.

• Conduct telephonic interview with client.

• Request supporting documents from client.

• Contact previous insurer for claims history.

• Request SAPS report from client.

• Contact SAPS and confirm report details.

• Search for default judgements.

• Conduct full analysis of all relevant documentation.

• Approve or decline the claim providing full reasons if it is a decline.