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Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
Job Description
To provide a quality investigations service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.
• Capture claims in investigations template.
• Conduct telephonic interview with client.
• Request supporting documents from client.
• Contact previous insurer for claims history.
• Request SAPS report from client.
• Contact SAPS and confirm report details.
• Search for default judgements.
• Conduct full analysis of all relevant documentation.
• Approve or decline the claim providing full reasons if it is a decline.
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