IT Administrator at CBRE Excellerate

Main purpose / objective of the position:

• Support an effective computer environment to make users more productive in executing their business processes.
• Ensure minimal disruption in user IST environment by solving problems on time and getting to root causes and therefore eliminate problem from not happening again.
• Assist in giving user an excellent experience within their IST environment.
• Stock control for all end user IT equipment & software licenses, allocating notebooks.
• Stock allocation of all mobile products including sim cards, ensuring most costs effective packages are used and sims not being used are cancelled. (prevent abuse).
• Obtaining like for like quotes from approved suppliers.
• Creating purchase orders and GRN’s (as per approval from IT).
• Storeroom stock control.
• Ensuring minimum stock levels are kept at all time.
• Ensuring recoveries from staff when negligent in damaging loosing user equipment.
• Placing order with Vendors and follow up to ensure service or equipment delivered.

Experience / Education:

• 3-5 years’ experience with IT stock and procurement.

Skills required:

• Systematic problem finding and solving Skill, Support Skill, Telephone Skills,
• Organizational skills, Computer Technical Skills, Teamwork, Customer Care, Service Excellence, Communication.

Competencies required:

• Confident, Communication, positive, team player, analytical, self-motivation, enthusiasm, proactive, independent, customer focused.

Major drivers of work volume:

• Telephone Skills, Effective Communication Skill, User Computer Literacy, Software Installations/Upgrades, Administration and tracking.

Interface / relationships with:

• Internal: All companies within the group of companies plus all IT staff.
• External: Various suppliers and service providers
• KPI’s
• Asset and stock management always updated. (Required for billings/recoveries).
• Mobile sim management always updated and, on most cost, effective package.
• Continual follow up and pushing suppliers to deliver equipment/services.
• Obtaining accurate quotes within SLA.
• Teamwork.
• Minimum stock levels always kept
• Communication