Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value p...
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Providing general IT support to both the Cape Town and Mauritius offices
Ensuring both offices’ Wi-Fi and phone lines are operational and running smoothly at all times (Troubleshooting and liaising with service providers as necessary)
Managing the provision of Internet/WIFI at all rental properties (Actioning data purchases and dealing with connectivity issues)
Monitoring the IT helpdesk ticketing system and performing within the agreed support SLA
Providing Tech/IT onboarding assistance for new employees (Purchasing and issuing new laptops/PCs and other relevant hardware, software installation, and set-up, completing Laptop/PC Agreements, and creating email signatures).
Maintaining the Software License Asset Register
Managing Software and Hardware upgrades and replacements
Maintaining IT Assets inventory and ensuring compliance with security policies
Monitoring performance SLAs for IT Hardware and Software Suppliers
AWS Cloud and Infrastructure Management (Managing cloud-related assets, including storage, backups, server health monitoring, and assisting in setting up, configuring, and maintaining IT infrastructure).
Providing Software and Systems support (Assist with basic Software development tasks based on a signed-off specification)
Zoho system support and process implementation in line with company Strategy
Maintaining conference room IT facilities and equipment and providing tech support for meetings as required.
Providing Tech/IT Support an Ad=ademy (Assisting during student training sessions and exams and ensuring the provision of necessary training aids).
Maintaining AAFA’s Flight Simulator Software.
Assisting with all Tech/IT requirements at Marketing events
Management of WhatsApp Community Groups (Managing groups, adding new employees, and editing as required).
Providing onsite Tech/System support for a companies Spares/Parts Inventory system.
MINIMUM REQUIREMENTS
Degree or Diploma in IT, Computer Science or related field (Essential)
1-3 years’ experience in IT Support, including AWS infrastructure Management (Essential)
Strong experience with Microsoft Office Applications on both Windows and Mac (Essential)
Experience with the latest version of Windows and Mac OS (Essential)
Experience with Outlook mail client and experience of hosted exchange server (Advantageous)
Microsoft Accreditation (Advantageous)
AWS Accreditation (Advantageous)
Valid Driver’s license and own vehicle (Essential)
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