Vacancies at Helderberg Personnel

KEY RESPONSIBILITIES:

• Providing general IT support to both the Cape Town and Mauritius offices
• Ensuring both offices’ Wi-Fi and phone lines are operational and running smoothly at all times (Troubleshooting and liaising with service providers as necessary)
• Managing the provision of Internet/WIFI at all rental properties (Actioning data purchases and dealing with connectivity issues)
• Monitoring the IT helpdesk ticketing system and performing within the agreed support SLA
• Providing Tech/IT onboarding assistance for new employees (Purchasing and issuing new laptops/PCs and other relevant hardware, software installation, and set-up, completing Laptop/PC Agreements, and creating email signatures).
• Maintaining the Software License Asset Register
• Managing Software and Hardware upgrades and replacements
• Maintaining IT Assets inventory and ensuring compliance with security policies
• Monitoring performance SLAs for IT Hardware and Software Suppliers
• AWS Cloud and Infrastructure Management (Managing cloud-related assets, including storage, backups, server health monitoring, and assisting in setting up, configuring, and maintaining IT infrastructure).
• Providing Software and Systems support (Assist with basic Software development tasks based on a signed-off specification)
• Zoho system support and process implementation in line with company Strategy
• Maintaining conference room IT facilities and equipment and providing tech support for meetings as required.
• Providing Tech/IT Support an Ad=ademy (Assisting during student training sessions and exams and ensuring the provision of necessary training aids).
• Maintaining AAFA’s Flight Simulator Software.
• Assisting with all Tech/IT requirements at Marketing events 
• Management of WhatsApp Community Groups (Managing groups, adding new employees, and editing as required).
• Providing onsite Tech/System support for a companies Spares/Parts Inventory system.

MINIMUM REQUIREMENTS

• Degree or Diploma in IT, Computer Science or related field (Essential)
• 1-3 years’ experience in IT Support, including AWS infrastructure Management (Essential)
• Strong experience with Microsoft Office Applications on both Windows and Mac (Essential)
• Experience with the latest version of Windows and Mac OS (Essential)
• Experience with Outlook mail client and experience of hosted exchange server (Advantageous)
• Microsoft Accreditation (Advantageous)
• AWS Accreditation (Advantageous)
• Valid Driver’s license and own vehicle (Essential)

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Key Duties and Responsibilities:

Business Development Manager Support:

• Constant management of the CRM systems to ensure account and contacts are established loaded correctly loaded, current and accurate
• Take responsibility for administering the Terms of Business process for all new IFA relationships and liaise with all relevant parties
• Working with Marketing to ensure the allocation of prospects to IBC’s resulting from lead generation initiatives
• Supporting IBC’s at events and networking with Independent Contractors and data collection and follow up
• Assist IBC’s with general support around information requests around products or technical queries
• Assisting with the preparation of presentations and pitches for prospective IFA's

Relationship Management & Servicing:

• Assist in establishing and maintaining effective relationships with IFA's via email, phone, and in-person and running and Hospitality Program
• Take responsibility for ensuring IFA's are trained or have access to training on administrative, product and AML matter
• Assist in delivering the IFA service model through in person and online  engagement
• Visiting accounts or attending events where needed
• Establishing and maintaining effective relationships internally with key decision makers and stakeholders, in particular New Business and Enquiries and acting as a conduct between ICB's and the operation side of the bsuiness

Reporting:

• Take responsibility for reporting and analyse of business flows, account activity including new accounts (TOB), trends, target versus actual levels of business, funding levels and activity both at account level but also for internal reporting on business development activities.
• Develop and maintain reporting on competitor product and activity to assist management with decision in respect of product, pricing, and market positioning
• Provide regular briefing and reporting on all new TOB and progress in respect of developing these accounts into business generating accounts.

Competencies include:

• Proficiency in customer relationship management (CRM) software
• Strong verbal and written communication skills
• Ability to build and maintain relationships
• Knowledge of administrative and operational processes
• Strong empathetic disposition to deal with challenging circumstances
• Strong time management and organizational skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to change
• A desire to learn and grow in the IFA Servicing and technical space
• At least 5 years of experience in operational matters in and working directly with IFA's

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We need a polished, professional HR Administrator who is:

• Articulate in English, with a very good command of Afrikaans and at least one or two other South African languages
• Experienced enough to work independently with minimal supervision
• Passionate about HR administration and excelling in this role long-term
• A team player with a strong sense of professionalism and workplace etiquette
• Able to communicate confidently and effectively at all levels

Key Responsibilities include but are not limited to:

• Proven expertise in managing payroll and biometric systems (PaySpace & ERS Biometrics) is non-negotiable – candidates will be required to outline the depth of their experience in these key areas
• Support the HR Business Partner in daily operations
• Maintain positive employee relations and HR service excellence
• Oversee HR administration, ensuring accuracy in record-keeping
• Assist with Employment Equity committee meetings and BBBEE initiatives
• Support employee engagement strategies and well-being programs
• Ensure compliance with HR policies, procedures, and legislation

Required Skills & Experience:

• Tertiary qualification (Degree/Certification) in HR or related field with 3-5 years of HR experience
• Proven experience in payroll processing, ERS biometric systems, and shift patterns
• Excellent IT proficiency, particularly in HR information systems
• Familiarity with BCEA, LRA, EEA, and unionised environments is advantageous
• Strong planning, organisational, and multitasking abilities
• Exceptional communication and problem-solving skills
• High integrity, attention to detail, and a structured approach
• Energetic, emotionally intelligent, and a self-starter who takes initiative
• Valid driver’s license and own transport required

Exceptional language proficiency – must be able to understand, speak, read, and write:

• English- fluent in English (excellent articulation required)
• Afrikaans proficiency at business level relevant to an HR role
• At least one or 2 other South African languages (e.g. Sesotho, Setswana, SiSwati, Tshivenda, Xitsonga)

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Requirements:

• In-depth understanding of palletized, cross-border, and container logistics. Familiarity with relevant regulations and industry best practices.
• Strong leadership, problem-solving, and decision-making skills.  
• Excellent communication and interpersonal abilities.
• Strong customer centricity and relationship building skills.

Responsibilities:

• Lead and manage daily operations for palletized, cross-border, and container logistics, ensuring timely and efficient delivery of goods.
• Develop and implement strategic plans to enhance operational efficiency, reduce costs, and improve service quality.
• Draft sales budget for the division, and recruit staff to grow in line with the strategy.  
• Supervise, train, and mentor a team of logistics professionals, fostering a culture of continuous improvement and high performance.
• Ensure all operations comply with relevant regulations, safety standards, and company policies.
• Maintain strong relationships with clients, addressing their needs and resolving any issues promptly.
• Work closely with other departments, including sales, customer service, and finance, to ensure seamless operations and customer satisfaction.
• Leverage logistics software and technology to streamline operations and enhance visibility across the supply chain.

Core Competencies:

• Outstanding analytical and problem-solving capabilities.
• Good written and verbal communication skills.
• Ability to lead, motivate and develop a high-performing team.  
• Expertise in developing and implementing strategic plans to optimize operations.  
• Outstanding communication and interpersonal abilities.
• Strong customer service orientation.
• Fluency in Afrikaans is highly advantageous.

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Requirements:

• Minimum qualification Grade 12.
• Relevant tertiary qualification will be advantage.
• Minimum of 5 Years experience in a customer-service environment.
• Minimum of 3 Years’ experience in a supervisory/management role.
• Computer literate (Excel, Microsoft Word, Outlook, Power Point)
• Experience with Sage Evolution will be an advantage.
• Willingness to work standby when absolutely necessary
• Fluent in English and additional African language will be an advantage.
• Good interpersonal skills.
• Clear and professional articulation when answering customer calls.
• Enjoy working in a team environment. Ability to motivate teams and inspire them to go the extra mile.
• Positive attitude and ability to work against a deadline, solving problems pro-actively.
• Able to work under pressure.

Duties will include but not limited to:

• Responsible for customer after sales services.
• A strategic approach to services by analyzing customer and product data with the goal of stimulating other value (revenue) streams and driving competitive advantage for the business.
• Establish and lead a high-performance team measured by performance KPIs.
• Responsible for building and maintaining team capability (both admin staff and technician skills on admin work).
• Administer, finalize, and approve department costs such as overtime, travel and accommodation, credit card expenses, tools purchases etc. and ensure expenses are within Company Policy, SA Labour Law, or Employment Contracts.
• Keep track of Technician performance and recalls on a weekly basis - record reason and implement corrective action.
• Promote teamwork within the department and cross-functionally. Actively resolve issues that come up.
• Define a national subcontractor strategy to ensure the business delivers on customer needs and maintain cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs.
• Maintain positive relationships with Asset Management Companies.
• Ensure efficient scheduling of call outs with in-house technicians and sub-contractors.
• Monitor call logging and ticketing on the in-house system, ensure efficient and accurate processing and closing off tickets in time for month-end deadlines. Resolve issues jointly with Finance as needed.
• Prepare and sign off customer quotes as needed
• Monitor customer feedback regarding call outs and immediately address poor service feedback. Keep management informed to avoid surprises.
• Manage staff weekend stand-by schedule.
• Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements
• Perform duties cross functionally with other departments and promote inclusiveness.
• Share important market events and insights with Technical so that corrective action is taken on Product.
• Income and Expense management.
• Liaise with senior management and directors on a regular basis on feedback