Job Openings at EXL South Africa

Job Description

• Responsible for managing the full cycle of the recruitment process, ensuring the comp attracts and hires the best talent. This role involves collaborating with hiring managers to define job requirements, sourcing candidates, conducting interviews, and ensuring a smooth onboarding process.
• The Talent Acquisition Generalist also plays a key role in employer branding and improving recruitment strategies to meet business needs.

Requirements :

• Passed Grade 12
• 6+ months administration experience and/or 
• 6+ months recruitment experience 

Responsibilities

Essential Functions

• Job Analysis & Strategy: Collaborate with hiring managers to define job specifications and ensuring alignment of the job role requirements
• Sourcing Candidates: Use job boards, social media, referral drives, and headhunting to find potential candidates.
• Screening & Interviewing: Review resumes, pre-screening interviews, and assessing candidate’s competency via an assessment tool
• Coordinating Interviews: Schedule and manage interviews between candidates and hiring teams.
• Offer Negotiation: Facilitate discussions around salary, benefits, and start dates.
• Ad hoc & Compliance task: 100% compliance on all finalized candidates before offer is extended, 

Qualifications

• Minimum 12 months 360 recruitment experience
• Experience in a Consultancy or BPO industry will be advantageous
• Grade 12 – minimum requirement
• Graduate with a diploma in related field or Postgraduate with specialization in Human Resources will be advantageous

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Job Description

• A Senior Administrator plays a key role in managing and supporting the administrative functions of an organization.

Responsibilities

• They manage office systems, coordinate schedules, provide administrative support, supervise staff, prepare reports, implement policies, and maintain effective communication within the organization

Qualifications

• Higher Education Diploma with 0 - 2 years of relevant experience

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Job Description

Responsibilities are not limited to the enclosed 

• Supporting customers across the wider business. 
• Provide world class customer service to both new and existing customers. 
• Provide Sales support to customers. 
• Continual learning of products/services. 
• Promote and sell products to new and existing customers 
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence 
• Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)
• Deliver accurate information on products and services to ensure consistency across the organization and provide trustworthy customer service 
• Identify and understand customer needs in order to provide a consistently high-quality service   
• Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner 
• Increase customer retention, loyalty and build a credible reputation 
• Grade 12 (Mandatory)
• Soft skills & Telecommunications Experience (Advantageous) 
• Computer Literacy (MS Office, Social Media, Online, Navigation) 
• Good articulation of the English language (Spoken and Written) 
• Experience 12 months BPO experience
• Some post High School education preferred

Responsibilities

• They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues.
• These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.

Qualifications

• Graduate 1 - 3 Years

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Job Description

• Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.
• Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes.
• Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears.
• Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them.

Responsibilities

• Experience making outbound calls or handling calls for UK clients
• Proficient level of written and spoken English
• Active listening skills
• Assertive, empathetic, professional & courteous
• Ability to empathize with the customer
• Prioritizing customer needs
• Good problem solving, reasoning and analytical skills
• Negotiation and influencing skills

Qualifications

• Computer Literacy (MS Office, Excel, Social Media, Online, Navigation)
• Good articulation of the English language (Spoken and Written)
• SA Citizen
• Grade 12 (Mandatory)

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Job Description

Key Responsibilities 

Responsibilities are not limited to the enclosed 

• Interact with motor insurance customers through chat / telephony channel to address customer needs and queries               
• Assist with customer policy change requests ensuring their needs are met and their journey is slick and efficient                   
• Deliver high standards of product knowledge and service to ensure customer-centric values are achieved                   
• Meet all assigned targets in accordance with the prescribed SLA and internal standards
• Ensure that the quality of each transaction complies with the predefined parameters, as defined by Process Excellence                           
• Deliver a seamless customer experience explaining policy principles in a jargon-free way, building customer understanding of the protection they have to ensure peace of mind
• Identify areas of self-development and work with leader and team mates to achieve set goals
• Ensure adherence to the established attendance schedules

Minimum Requirements: 

• Grade 12 (Mandatory)
• + 12 month customer service experience
• Soft skills & Telecommunications experience
• Computer Literacy (MS Office, Social Media, Online, Navigation) 
• Good articulation of the English language (Spoken and Written) 
• Excellent telephone etiquette and service delivery skills
• Strong communication skills and effective listening abilities

Responsibilities

• Receive inbound calls from policyholders in a contact center environment.
• Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
• Accurately interpret and verify billing transactions.
• Respond to simple as well as complex billing inquiries from policyholders.
• Provide policyholders with technical support on the client systems.
• Follow up with policyholders on outstanding items in a timely manner.
• Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
• Perform other duties as needed.

Qualifications

• Experience of up to 1 year, preferably in a customer service environment
• Some post High School education preferred
• Excellent telephone etiquette and service delivery skills
• Strong communication skills and effective listening abilities
• Effective organizational and time-management techniques
• Exhibit patience and a positive outlook when working with policyholders
• Contribute to an environment of accountability, collaboration and teamwork
• Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
• Able to commit to the entirety of the training program and work within a structured operation environment.

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Job Description

• Support with Member queries for Healthcare Client

Responsibilities

• Support with Member queries for Healthcare Client

Qualifications

• 6 month Call Centre and Grade 12 Pass