IT Business Analyst - JHB at RMB - Rand Merchant Bank

Job Description

We have recently moved over to our new HC Platform and during the cutover period we were not able to onboard all successful candidates. In order to do so, we now need to open our platform for the sole purpose of onboarding the successful candidates. You are therefore seeing this advertisement as part of an onboarding process. This position is not vacant, the position has already been filled. Please do not apply for this position. All applications to this role will be automatically declined. Thank you for your understanding but please browse our career site for exciting opportunities available to you

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Facilitate one-on-one or group workshops to elicit analyse communicate and validate requirements for changes to business processes and policies and where relevant IT systems
• Analyse dashboard statistics daily, weekly and monthly to improve productivity
• Collate data and submit reports as required
• Follow up to ensure flagged issues are resolved and closed-out
• Utilise data to improve efficiency and reduce errors
• Continually identify opportunities to enhance reporting efficiencies
• Demonstrate urgency and initiative in handling and resolving queries
• Follow correct escalation processes in handling client complaints
• Follow through to ensure queries are promptly and efficiently resolved
• Inspire a culture of pride in the RMB brand services and products always act to preserve and enhance brand value behaving in a way that delivers on the brand promise
• Drive best in class solutions and practices
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Make an effort to stay relevant and up to date with relevant knowledge
• Take ownership and accountability for tasks and activities
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Continually share debate and communicate learnings
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
• Take ownership of personal career development leveraging formal and informal opportunities
• Flag and debate issues constructively i.e. be solution focused
• Promote a friendly cooperative climate, understand group dynamics and apply appropriate facilitation techniques in working with others to achieve collective goals
• Be sensitive to others feelings needs values views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices