IT Customer Relationship Manager C1 at FNB South Africa

Purpose

• Manage the relationship with current potential customers to balance return on investment. Negotiates and executes service level agreements

Experience and Qualifications

• Degree or Diploma and the required Certification.
• Previous teller experience will be an added advantage TCD experience preferable.

Additional Requirements

• Power BI Development Skills – Intermediate (This is required for training and how to documentation and videos)
• Power BI Service Skills – Intermediate (This is required for training and how to documentation and videos)
• Data Modeling Skills – The understanding, design, and optimization of data models in Power BI and associated platforms in order to assist customers with critical business support through vendor interaction.

Responsibilities

• Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services
• Management functions.
• Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition
• Project co-ordination.
• Matrix management.
• Resources management (software/hardware).
• Analyse trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.
• Ensure that regular Hogan Technology performance feedback to client takes place via Service Level Meetings.
• Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.