IT Infrastructure Manager at Hire Resolve

Job Description

• The IT Infrastructure and Operations Manager is responsible for ensuring the delivery of reliable, secure, and high-quality IT services across the organisation. This includes aligning IT infrastructure and operations with business needs, overseeing system stability, performance, and scalability, and ensuring compliance with governance and security standards. The role requires strong leadership, strategic planning, and operational management to support all technology resources and systems.

Key Responsibilities

Strategy, Policy, and Governance

• Align IT policies, standards, and procedures with strategic and regulatory requirements.
• Plan, implement, and manage infrastructure environments to effectively deliver IT services.
• Ensure compliance with audit, security, and data protection requirements.
• Implement and maintain ITSM and ITIL best practices.

Operations and Service Delivery

• Oversee daily infrastructure operations and project execution within the IT Infrastructure team.
• Ensure server and network systems are secure, stable, and optimised.
• Manage data centre environments, ensuring data protection and access control.
• Monitor and report on SLA performance, service delivery metrics, and uptime.
• Maintain detailed and accurate system documentation.

Resource and Budget Management

• Plan and manage staff and resource requirements in line with the IT strategy.
• Recruit, train, and mentor infrastructure team members.
• Manage the annual infrastructure budget and ensure cost-effectiveness.
• Oversee the IT asset and license portfolio, ensuring compliance and optimal utilisation.
• Develop and implement hardware and software lifecycle plans.

Change and Risk Management

• Evaluate and implement new technologies to enhance system performance.
• Manage IT environment changes, ensuring documentation, testing, and risk mitigation.
• Assess technology risks and maintain effective disaster recovery and backup plans.
• Ensure business continuity and compliance with relevant regulations.

Stakeholder and Vendor Management

• Serve as the primary escalation point for infrastructure-related business issues.
• Collaborate with internal stakeholders and IT leadership to ensure alignment with business objectives.
• Manage external service providers and technology vendors.
• Negotiate, monitor, and report on Service Level Agreements (SLAs).

Innovation and Continuous Improvement

• Stay current with emerging technologies and industry best practices.
• Drive innovation and continuous improvement across IT operations.
• Apply design thinking, systems thinking, and data-driven decision-making in problem-solving.

Qualifications and Experience

Education

• Bachelor’s Degree in Information Technology, Systems, Engineering, or a related field (accredited institution).
• ITIL certification (required).

Experience

• 8–10 years of relevant ICT experience in infrastructure and operations management.
• Proven experience leading an IT operations or infrastructure team.
• Strong background in delivering technical support and infrastructure services.
• Demonstrated success in managing cloud infrastructure and major IT projects.
• Experience driving organisational change and technology transformation.
• Proven ability to work collaboratively across departments to achieve business goals.