IT Infrastructure Superintendent at Tych Business Solutions

RESPONSIBILITIES:

• Manage the infrastructure andoperations domain, including hybrid environments (cloud & on-prem).
• Ensure the infrastructure designs are aligned with enterprise architecture and cybersecurity frameworks (ISO 27001, NIST).
• Ensure that IT service delivery is aligned with ITSM best practices, ie end-to-end IT service delivery including
• Incident, Problem, Change, and Request Fulfilment processes are executed.
• Execute the modernization and automation & AI strategies including high availability, DR/BCP, and zero trust security.
• Monitor service delivery SLAs, KPIs, and performance dashboards for proactive service management.
• Conduct regular service reviews with business stakeholders and vendors to drive continuous improvement.

REQUIREMENTS:

• 5+ years in IT Infrastructure, Operations, and/or Service Delivery Management roles.
• Bachelor’s degree in Computer Science, IT, or related field. A postgrad degree will be advantageous.
• TIL v3/v4 Certification (Foundation or higher).
• Agile project management certification will be a distinct advantage.
• Familiarity with cybersecurity frameworks (ISO 27001, NIST) and Zero Trust architecture.
• Proven experience and deep understanding of managing complex hybrid infrastructure (Cloud/on-prem), service desks
• Strong experience with ITSM platforms, endpoint compliance controls and infrastructure monitoring tools.
• Experience in managing vendors, contracts, SLAs/OLAs, and performance metrics.