Network Recruitment is a leading specialist recruitment agency and your first port of call for permanent and contract Finance jobs, IT jobs as well as Engineering jobs. Established in 1987, Network Recruitment has offered outstanding recruitment solutions to both clients and candidates for 25 years, living up to their credo of "Developing Relationships,...
h the Head of IT, translating the broader technology strategy into disciplined day-to-day execution. You will lead Tier 2 IT operations while working across infrastructure, networking, cloud, endpoints, cybersecurity, backups and service management.
Key Responsibilities
Lead and manage Tier 2 IT support and infrastructure operations
Manage escalations across Tier 1, Tier 2 and Tier 3, ensuring issues are properly diagnosed and resolved
Oversee Windows Server, Windows 11 and Linux environments
Manage AWS cloud infrastructure, monitoring, backups, DR and operational performance
Oversee SD-WAN, WAN/LAN, VPN, DNS/DHCP, routing, switching, firewalls and site connectivity
Manage Microsoft 365, Entra ID, endpoint management and identity operations
Drive patching, EDR/MDR/SIEM, vulnerability remediation, MFA and privileged access controls
Lead major incident management, root-cause analysis and corrective actions
Ensure effective backup, restore and disaster recovery testing
Manage IT assets, configurations, licences, infrastructure documentation and lifecycle planning
Coordinate infrastructure, cloud, ISP and technology vendors
Drive service levels, ticket ageing, SLA performance and operational KPIs
Coach, develop and performance-manage the Tier 2 technical team
Identify recurring issues and improve SOPs, automation, monitoring and operational processes
Technical Environment
Windows | Linux | AWS | Microsoft 365 | Entra ID | SD-WAN | Networking | Firewalls | VPN | DNS/DHCP | EDR/MDR/SIEM | IAM/MFA | Vulnerability Management | Backup & DR | MS SQL Server | PostgreSQL | PowerShell | Bash/Python | ITSM
What We're Looking For
7–12+ years' experience across IT infrastructure, networking, cloud or technical support
At least 3–5 years' experience leading an IT infrastructure, support or operations team
Strong hands-on experience across infrastructure, networking, cloud and endpoint environments
Proven experience managing Tier 2 escalations and working with Tier 1, Field Services and Development/Tier 3 teams
Practical experience with operational cybersecurity, vulnerability remediation and security controls
Experience within a multi-site, customer-facing or 24/7 environment is highly advantageous
Strong Linux administration and troubleshooting experience
Solid AWS operational experience
Strong networking and firewall knowledge
Experience with incident management, RCA, disaster recovery and service management
PowerShell experience is required; Bash and/or Python would be advantageous
Relevant IT, infrastructure, cloud, networking, cybersecurity or service-management qualifications/certifications are advantageous
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