IT Manager at One&Only Resorts

Key Duties and Responsibilities

• Analyses information and evaluates results to choose the best solution and solve problems.
• Inspects and ensures the maintenance of the IT equipment or the IT environment.
• Ensures that computer and network operations are monitored at the property
• Ensure backup/recovery functions are performed on scheduled basis
• Manages IT activities to ensure the property infrastructure and applications systems are functional at all times
• Follows brand standards for system make, model, configuration as well as for processes
• Maintain inventories of hardware, software, software licenses, vendors
• Maintains user access to systems, including validating approvals of access requests/changes/removals, and timely action to avoid impact on business or risk. These systems include (but are not limited to):
• PMS
• POS
• Finance systems
• File system
• SPA / Golf / Retail
• PBX
• CCTV
• Sets up new laptops / desktops / servers as per standards and ensures it is maintained
• Provides Internet support and maintenance to both guests and colleagues
• Provides or manages IT related training
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
• Enforces IT policies and standards protecting company hardware, software, confidential data, and other resources at the property, including maintaining GPDR and PCI compliance
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Performs an assessment of needs, ensuring compliance with brand specific standards, operational budget, and capital requirements
• Undertakes, as required, cost benefit analysis on all IT related expenses and identifies opportunities for cost savings
• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule, on budget and according to specification
• Ensures problems are correctly reported, routed, tracked, and solved, with the system user being always informed of situation
• Ensures regular on-going communication in all areas of responsibility to executives, peers, subordinates, owner representatives, partners, and Global Office IT on relevant information in a timely manner
• Keeps up-to-date technically and applies new knowledge to your job, in line with company direction
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Provides technical expertise and support to colleagues and guests
• Works with the Purchasing Manager to ensure all IT related purchase requests are in line with Company policy and the required quotations are obtained
• Works with the Global IT Office on company roll-outs, implementation of new systems and IT service & security requirements
• Maintains a rolling 5-year CAPEX plan to ensure new projects as well as replacement is done in an organized and well-communicated manner
• Assists with any other duties as required by the management team

Skills, Experience & Educational Requirements

• Previous experience as an IT professional is required
• Degree or Diploma /Accreditation in IT or related field from a recognized institute is preferred
• Previous experience working in the hospitality industry is preferred
• Proven time management & project management skills
• Good communication and internal/external customer service skills
• A team player
• Ability to work autonomously and to manage their own workload effectively
• Fluency in English (both written and verbal) is essential
• Ability to work under pressure
• Flexible approach to working hours and the ability to respond to urgent service issues and outages
• Excellent organizational, follow-through, and communication skills
• Exceptional problem resolution abilities
• Strong positive team leadership and guest interaction skills
• Enthusiastic, driven, and self-motivated
• Strong technical background, with specific requirements as follows:
• Detailed knowledge of operating systems including current versions of Windows server and desktop OS
• Knowledge in the management & operations of PMS (Opera Cloud/On-prem), POS, PABX/Voicemail/Call Accounting, SPA system, Sales & Catering preferred
• Telecommunications knowledge and experience, including VOIP and videoconferencing
• Network architecture and systems design knowledge and experience, including VMWare and Wireless infrastructure, IPTV and VLAN
• Patching through SCCM or equivalent patch management
• Certification or equivalent experience in one or more of the following: MCSE, CCNA, CCNP
• Familiarity with Audio/Visual systems and operations