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  • Posted: Feb 20, 2020
    Deadline: Not specified
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    SSL is one of the pioneering business process outsourcing companies providing contact center services complimenting back end services in Bangladesh. SSL is equipped with state of the art software and hardware to run a full fledged 24x7x365 call center service for valued clients both at local and international level by maintaining world class standard envi...
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    IT Support Analyst

    Information Technology, Western Cape Cape Town City

    IT Support Analyst - Cape Town CBD

    IT Support Analyst - Cape Town CBD

    Our client, an international retailer, with HO in Cape Town CBD is seeking to employ an IT Support Analyst to join their diverse, fast paced team.

    This is a junior to mid support role

    The scope of the role will vary between day-to-day tasks (user support, systems administration and maintenance), project driven activities (undertake IT related tasks within larger business projects where required) and IT initiative related activities (such as tasks required to develop the current IT infrastructure).

    This role will be responsible for responding to, documenting and resolving service tickets in a timely manner.  The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members or third party service providers.

    The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, networking- and videoconferencing infrastructure. This position may require independent work, sharing information and assisting others.

    Key Responsibilities

    • Provide support service in person, via phone and email as appropriate for SA employees in the following areas: Microsoft suite of products, Laptops, Desktops and Apple products along with other varied hardware and software.
    •  Implementing and maintaining the network infrastructure (including wired and wireless devices, routers, switches and firewalls.)
    • Implementing and maintaining the local IT infrastructure (Desktops, Laptops, Tablets, Skype for Business phone system, mobile phones and smartphones & MFPs)
    •  Perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
    •  Troubleshoot problems by analyzing root causes and evaluating options to resolve.
    • Responsible for the creation of detailed user manuals and accurate systems documentation.
    • Evaluate future technologies and make recommendations for software and hardware upgrades

    Skills and Competencies required

    • Strong user support and maintenance skills
    • Strong problem-solving ability, able to take direction based on given job duties and responsibilities
    • High self-organization skills and ability to prioritize the daily workload
    • Ability to take ownership of new technologies adopted by the company
    • Ability to manage own work area in the absence of or guidance from the line manager
    • Ability to work under pressure to tight timelines and when faced with business-critical system issues
    • Ability to manage users’ expectations
    • Ability to delegate work to third party infrastructure consultants when required
    • Flexible and reliable team member, with the ability to prioritize multiple tasks to demanding deadlines, whilst ensuring high quality standards
    • Strong Windows networking skills (TCP/IP, DNS and DHCP)
    • Strong understanding of network security and firewalls.
    • Skills in the following areas are essential:
      • Active Directory user management
      • Windows 10 or similar client operating systems
      • Client VPN software knowledge
      • Microsoft Office 365 platform and product suites
      • Windows printing & printers
      • Handheld smartphones and tablets

    Skills in the following areas are desirable:

    • Virtualization (VMWare vSphere/ESX, Hyper-V)
    • Cloud experience (Microsoft Azure or similar)
    • Microsoft Windows Server Operating Systems
    • As per our client’s requirements and as this is a position of honesty and integrity, a clear credit and criminal profile is required

    Salary – Negotiable depending on experience

    Please email CV + Salary Requirements + Recent Photo to Marlene on [email protected]

    Ad Visible Until: 29 February 2020

    Ref: CT003293/MS

    Method of Application

    Interested and qualified? Go to Service Solutions Pvt. Ltd. (SSL) on www.placementpartner.co.za to apply

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