IT support consultant (One Year Fixed Term Contract) at University of Kwazulu Natal

• The IT Support Consultant is at ICS’s forefront to the University community providing audio visual, computing and information system service and consultancy to all students, academic and support staff.
• The IT Support Consultant ensures minimal down time and optimal functionality all of IT and audiovisual related equipment by timeously responding to, diagnosing and resolving software, hardware and network problems. The IT Support Consultant answers customers’ calls, responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first line resolution. The IT Support Consultant is required to maintain a high level of professionalism as well as confidentiality with regard to intellectual property and data.

THE INCUMBENT WILL REPORT TO: USER SUPPORT OR LINE MANAGER - STUDENT SUPPORT

MINIMUM JOB REQUIREMENTS AND EXPERIENCE

• Matric
• ICDL or equivalent certification
• 2 years relevant working experience of which 1 year maybe be a recognised 1-year internship)