IT Support Engineer (Tier 1) at Parvana

What you will be doing:

• Keep an eye on, check out, and help get rid of security threats.
• Take care of service requests and stick to SLA standards.
• Set up, configure, and troubleshoot laptops, desktops, printers, and mobile devices.
• Handle user accounts by creating, changing, and deleting them in all systems.
• Help out IT Admins with escalated calls.
• Provide support for Video Conferencing and biometric access control equipment.
• Handle configuration, administration, and troubleshooting for O365 services, including Exchange, Teams, Sharepoint Online, OneDrive, and InTune.
• Join meetings and keep accurate documentation as needed.

What our client is looking for:

• MCP, A+, N+, or M365 Certified Administrator (or something similar).
• 4 - 6 years of experience in desktop support or a Tier 1 IT Support Engineer role.
• Experience with Microsoft AD and/or Entra ID
• Ability to install, fix, and troubleshoot desktop operating systems, Office 365 apps, hardware (laptops, desktops, printers, mobile devices), and network issues.
• Ability to install, support, and troubleshoot voice applications
• Experience with anti-virus and security issues.
• Ability to prioritise and work under pressure
• You're accurate and can stick to company policy