IT Support Professional-Port Shepstone at Beekman Group

About the Role

This role is key in supporting and maintaining our IT infrastructure across the business. The successful candidate will join a collaborative team, gain exposure to diverse technologies, and contribute to the seamless operation of our systems.

Key Performance Areas

• Install, repair, upgrade, and maintain computer hardware and software.
• Monitor, maintain, and support servers and network systems.
• Provide responsive technical support and assistance to end-users.

Minimum Qualifications and Experience

• Relevant IT qualification (essential).
• Certifications such as Linux+, LPI, A+, N+, Security+, Microsoft 365(preferred).
• 2 years’ IT Support or Helpdesk experience.
• Solid Linux experience; previous exposure in a similar environment advantageous.
• Proficiency in Windows 10 and Windows Server 2012/2016.
• Experience with Mikrotik devices.
• Experience in Wi-Fi installation and support.
• Strong technical aptitude with proven ability to research and resolve complex issues independently.

Key Competencies and Attributes

• Strong understanding of MS Windows (Server and Desktop) and MS Office.
• Basic networking, Wi-Fi, Active Directory, and IT security knowledge.
• Effective communication skills and professional presentation.
• Ability to work under pressure and prioritise tasks.
• Problem-solving mindset with a proactive approach.
• Team player, adaptable, and eager to learn.