IT Support Specialist at Nestle

Position Snapshot
Be a point of contact for both Customer Care and customers on the respective sites and to advise, guide and ensure adherence to standards in matters concerning technology. Work closely with other resolution groups to assist and resolve customer incidents and requests, ensuring maximum availability of technology services.

Position Summary
Be a point of contact for both Customer Care and customers on the respective sites and to advise, guide and ensure adherence to standards in matters concerning technology. Work closely with other resolution groups to assist and resolve customer incidents and requests, ensuring maximum availability of technology services
Key Outputs

• Resolve first-line incidents logged by Customer Care assigned to the Site Administrator Resolution Group.
• Research, resolve, and respond to TECHNOLOGY queries based on the Nestle IT procedures.
• Interact with other analysts / specialists in resolving and escalating incidents to ensure the quick dispensing of essential information that is critical to the resolution of incidents, as per Infrastructure team
• Provide first line desktop support for IP Telephony system, LAN infrastructure.
• Ensure IT Assets or equipment onsite is accounted for and timeously rotated when scheduled to including site F&P server, laptops, desktops, scanners, printers and projectors.
• Provide direction in all technology related projects and ensure Global technology standards are adhered to as per Infrastructure team.
• Implement disaster recovery procedures.

A day in the life of...
a Nestle IT Support Specialist
Be a point of contact for both Customer Care and customers on the respective sites and to advise, guide and ensure adherence to standards in matters concerning technology. Work closely with other resolution groups to assist and resolve customer incidents and requests, ensuring maximum availability of technology services

Key Outputs

• Resolve first-line incidents logged by Customer Care assigned to the Site Administrator Resolution Group.
• Research, resolve, and respond to TECHNOLOGY queries based on the Nestle IT procedures.
• Interact with other analysts / specialists in resolving and escalating incidents to ensure the quick dispensing of essential information that is critical to the resolution of incidents, as per Infrastructure team
• Provide first line desktop support for IP Telephony system, LAN infrastructure.
• Ensure IT Assets or equipment onsite is accounted for and timeously rotated when scheduled to including site F&P server, laptops, desktops, scanners, printers and projectors.
• Provide direction in all technology related projects and ensure Global technology standards are adhered to as per Infrastructure team.
• Implement disaster recovery procedures.

What Will Make You Successful

• International A+ and N+ certification.
• Microsoft Certified Professional (MCP) certification or higher
• Microsoft Certified Systems Engineer (MCSE) qualification will be advantageous.
• Unendorsed Driver’s licence.
• 3 years experience in the Information Technology industry
• Cisco qualification will be advantageous
• Incident and Request Management
• People skills
• Service Orientation
• Computer Proficiency
• Network 1st level support
• Network Design and Documentation
• Documentation
• Information Technology skills