IT Support Technician (6-Month Contract) at Datafin Recruitment

DUTIES:

• Provide General Desktop Support.
• Monitor Active Directory, Exchange, VMware and SQL infrastructure.
• Continually review the IT software/hardware infrastructure to ensure robustness and efficiency.
• Diagnose and resolve technical issues.
• Investigate and implement automated processes.
• Identify system/service bottlenecks and/or single-points-of-failure and develop solutions to overcome them.
• Manage backups and tape rotation (Veeam).
• Exchange Server mailbox maintenance.
• Monitor support queue that consists largely of end-user fault calls.
• Identify and ensure technology assets are documented and mapped out correctly.
• Ensure maintenance schedules are maintained and contribute to the overall health of the system.
• Troubleshoot SQL Server service outages as they occur.
• Deploy database change scripts:
• Liaise with all company personal regarding IT issues.
• Setup and configure new laptops/desktops.
• Ensure security patches and upgrades are applied and kept up to date.
• Complete internal user moves including phones.
• Install and configure systems and applications in support of daily operations.

REQUIREMENTS:

Qualifications –

• Bachelor’s Degree in Engineering, Computer Science, Systems Analysis, or a related study.
• Certification in Microsoft Technologies (MCSE / MCDBA).
• Certification in Networking Technologies (CCNA / CCNP).

Experience/Skills –

• 12+Year’s SME support experience.
• Minimum 12 years working experience with the following technologies are required –
• Windows 10/11 Administration.
• Windows Server (2012/2022) Administration.
• Active Directory (2012/2022) and Group Policy Administration.
• Exchange (2016/Online) Administration.
• SQL 2012/2019 (Maintenance).
• VMware 6/7 (ESX) Administration.
• Switch & Router Configurations (Cisco / HP).
• Scripting languages (PowerShell).
• Experience supporting applications based on .NET/SQL/Visual Studio.
• Server Hardware (Dell).
• Backup Software (Veeam).
• Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
• Thorough understanding and appreciation of enterprise foundation processes (Patch/Backup/Asset/Security Management).
• Ability to identify and manage technical risks.
• Cybersecurity awareness and working understanding.
• Advantageous –
• Competencies in cloud services including M365 / Azure.
• ITIL exposure.
• Experience working in a Financial Services environment.