Vacancies Available at Datafin Recruitment

DUTIES:

• Collaborate with business and technology client stakeholders to understand their goals and identify opportunities
• Understands the technology roadmaps and strategies of different client tracks that align with the business goals and provide thought leadership and guidance on technology solutions to support the organizations and client growth and efficiency.
• Closely work with the teams (delivery as well different practice teams) to collaborate for the different client initiatives.
• Maintain up-to-date knowledge of industry trends, emerging technologies, and vendor solutions to effectively evaluate and recommend new and emerging technologies that can enhance the organization’s capabilities leading to increased opportunities with the clients
• Support the creation of business proposals including the review and response to RFP’s.
• Establish and maintain strong relationships with business stakeholders, fostering effective communication and understanding of project status.
• Provide regular project status updates, progress reports, and executive summaries to project sponsors and leadership
• Managing teams across various shores
• Address customer queries, escalations and help to resolve them along with delivery owners at offshore
• Maintain CSAT as well as ESAT

REQUIREMENTS:

• Hands-on (Must have) 15+ years of working experience:
• 15-20 years of experience with last 5-7 years very good experience with retail domain in delivery/program management role
• Knowledge of multiple technology domains, including but not limited to Ecommerce, Retail, WMS, data management
• Experience of developing and implementing Cloud Migration strategies for legacy systems and new applications
• Experience in at least one of the Cloud Providers – AWS (preferred), Azure, GCP
• Experience in working on RFPs
• Excellent technical, communication, analytical, interpersonal, and presentation skills. Strong client interaction experience.  
• Knowledge on project financials , estimation , maintaining PnL 

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Required Nature of Experience:

• Team management
• KPI development and implementation
• Sales reporting
• Operational reporting in call/ contact centres
• Customer relations
• Working within a digital environment
• Process optimisation
• Training
• Supporting of hardware devices
• Stakeholder management
• International exposure would be beneficial
• Excellent English skills, with a neutral accent

Skills and Knowledge:

• Excellent English skills, with a neutral accent
• CRM system experience (Salesforce)
• Conflict management
• Understanding of sales, conversion rates
• Process adherence, concerning software and hardware
• BCEA
• Managing and implementing poor performance

Key Performance Areas:

• Team Management
• Planning & Reporting
• Customer Experience
• Continuous Improvement
• Sales and Customer Support Optimisation  
• Quality & Compliance 

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DUTIES:

• Provide General Desktop Support.
• Monitor Active Directory, Exchange, VMware and SQL infrastructure.
• Continually review the IT software/hardware infrastructure to ensure robustness and efficiency.
• Diagnose and resolve technical issues.
• Investigate and implement automated processes.
• Identify system/service bottlenecks and/or single-points-of-failure and develop solutions to overcome them.
• Manage backups and tape rotation (Veeam).
• Exchange Server mailbox maintenance.
• Monitor support queue that consists largely of end-user fault calls.
• Identify and ensure technology assets are documented and mapped out correctly.
• Ensure maintenance schedules are maintained and contribute to the overall health of the system.
• Troubleshoot SQL Server service outages as they occur.
• Deploy database change scripts:
• Liaise with all company personal regarding IT issues.
• Setup and configure new laptops/desktops.
• Ensure security patches and upgrades are applied and kept up to date.
• Complete internal user moves including phones.
• Install and configure systems and applications in support of daily operations.

REQUIREMENTS:

Qualifications –

• Bachelor’s Degree in Engineering, Computer Science, Systems Analysis, or a related study.
• Certification in Microsoft Technologies (MCSE / MCDBA).
• Certification in Networking Technologies (CCNA / CCNP).

Experience/Skills –

• 12+Year’s SME support experience.
• Minimum 12 years working experience with the following technologies are required –
• Windows 10/11 Administration.
• Windows Server (2012/2022) Administration.
• Active Directory (2012/2022) and Group Policy Administration.
• Exchange (2016/Online) Administration.
• SQL 2012/2019 (Maintenance).
• VMware 6/7 (ESX) Administration.
• Switch & Router Configurations (Cisco / HP).
• Scripting languages (PowerShell).
• Experience supporting applications based on .NET/SQL/Visual Studio.
• Server Hardware (Dell).
• Backup Software (Veeam).
• Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
• Thorough understanding and appreciation of enterprise foundation processes (Patch/Backup/Asset/Security Management).
• Ability to identify and manage technical risks.
• Cybersecurity awareness and working understanding.
• Advantageous –
• Competencies in cloud services including M365 / Azure.
• ITIL exposure.
• Experience working in a Financial Services environment.

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DUTIES:

Hardware:

• Wireless APs, routers and ISP configuration
• IT asset management and procurement (laptops & screens)
• Boardroom video conferencing

Software:

• Employee IT support (Windows and Linux)
• Online subscription management (bitwarden & Xero invoicing)
• Employee software access for on-boarding & off-boarding
• AWS billing optimisations (reserved instances, unused infra)
• Google Workspace management & security hardening
• Integration of boardroom booking systems into Google workspace
• Laptop backups & security
• ISP support, e.g., troubleshoot connectivity issues or degraded internet performance
• Microsoft Office Subscriptions
• Optional and more Company specific, but this role could expand into:
• On-prem installs of the company’s ’Software
• Security pen testing of the company’s software
• ICT management for clients (VPN management, cabling, backup power, security, VM management)

Strategic Planning:

• Develop and implement IT strategies aligned with organisational goals.
• Assess and recommend emerging technologies that can enhance business operations.

Team Leadership:

• Supervise and lead a team of IT professionals, providing guidance and fostering a collaborative work environment.
• Conduct regular performance evaluations and mentorship to support team development.

Infrastructure Management:

• Oversee the design, implementation, and maintenance of the organisation’s IT infrastructure.
• Ensure the availability, reliability, and performance of critical systems and networks.

Security and Compliance:

• Establish and enforce security policies and procedures to safeguard organizational data.
• Ensure compliance with relevant regulations and industry standards.

Technical Support:

• Provide technical assistance and support to end-users, troubleshooting hardware and software issues.
• Implement and manage helpdesk systems to streamline support processes.

Budget Management:

• Develop and manage the IT budget, ensuring cost-effectiveness and ROI on technology investments.
• Negotiate contracts with vendors and service providers.

Project Management:

• Lead and coordinate IT projects from initiation to completion, ensuring deadlines and objectives are met.

REQUIREMENTS:

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as ITIL, PMP, CISSP, or equivalent.
• Alternatively, candidates with relevant industry experience, including those who have gained skills through non-traditional educational paths or self-taught methodologies, are encouraged to apply.

Technologies:

• The IT Manager should have expertise in a broad range of technologies, including but not limited to:
• Network infrastructure and protocols
• Cloud computing platforms
• Security systems and protocols
• Enterprise resource planning (ERP) systems
• Collaboration and communication tools
• Project management and ticketing systems

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DUTIES:

The ideal candidate should be able to generate standalone copy, or text to complement visual concepts created by the design department, across many platforms, including:

• Websites.
• Emails.
• Social media and blogs.
• Press releases.
• Reviews.
• B2B letters.
• B2C Communication
• Articles.
• Brochures.
• Direct Mail Campaigns and Concepts.
• And implement your SEO experience.
• The role will involve using feedback from colleagues to sharpen writing skills and deliver finished pieces that attract and persuade.
• All copy should adhere to the objectives of the project, staying within the brief and being completely grammatically accurate.
• The candidate will be expected to develop his/her skills, expanding their obvious passion to play with words.

This position requires a candidate that is comfortable with:

• Multitasking,
• Juggling various brands at once,
• Attention to detail,
• Very Organized,
• Pedantic about deadlines,
• Adaptable to change,
• Have a meticulous eye for detail,
• Excellent time management skills.
• SEO Writing and implementation is imperative.
• Candidate must be hungry for growth and willing to learn.

REQUIREMENTS:

• A relevant Copywriting qualification is an advantage.
• 3+ years relevant experience in a media/marketing environment.
• Must be up to date with current trends and know what is hip and happening on a local
• and global level.
• A solid understanding and experience with marketing communication.
• A meticulous eye for copy checking.
• A passion for attention to detail.
• Very organized and the ability to plan or schedule priorities.
• Strong written and verbal communication skills.
• The ability to multitask on several projects.
• Excellent admin and reporting skills.

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DUTIES:

• Conduct orientation sessions for new hires and ensure smooth onboarding experiences.
• Handle employee relations matters, address grievances, and mediate conflicts.
• Foster a positive and inclusive workplace culture through employee engagement initiatives.
• Promote corporate values and shape a positive culture.
• Implement and oversee performance evaluation processes, providing guidance to managers and employees.
• Assist in the development of performance improvement plans and conduct performance coaching sessions.
• Identify training needs and coordinate training programs to enhance employees’ skills and knowledge.
• Support career development initiatives and mentorship programs.
• Stay up to date with Labour laws and ensure compliance with legal requirements.
• Develop and implement HR policies and procedures to maintain a healthy work environment.
• Administer employee benefits programs and address employee queries related to benefits and perks.
• Maintain accurate HR records and generate reports for management review.
• Analyse HR metrics to identify trends and areas for improvement.

 
REQUIREMENTS:

Skills:

• Ability to maintain confidentiality and handle sensitive information with discretion.
• Solid understanding of HR best practices, labour laws, and regulations.
• Proficiency in HR software and Microsoft Office Suite.
• A knowledge of UK HR laws and regulations would be an advantage.

Qualifications and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience as an HR Manager, HR Generalist, or in a similar role within the technology industry of 10 years or more.

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DUTIES:

• Provide technical assistance and support to Internal staff.
• Handle queries and issues related to computer systems in person, via email, or telephonically.
• Troubleshoot hardware and software issues.
• Train computer users.
• Provide hardware and peripherals for users.
• Follow up with users to ensure positive end results.
• Support audio and video equipment in conference rooms.
• Manage and monitor internal assets to ensure accurate inventory records.
• Update relevant documentation.
• Keep IT-related databases up to date.
• Perform maintenance and aid Systems Operations in a Junior capacity.
• Install new, and rebuild existing hardware, peripherals, services, settings, etc. in accordance with standards and project/operational requirements.
• Contribute to and maintain system standards.
• Other related duties as needed. 

Client Management –

• Value internal clients and respond to their needs as they arise.
• Establish effective working relationship with clients.
• Follow established communication guidelines. 

Teamwork –

• Establish harmonious working relationships with team members.
• Appreciate each team members’ contribution and value each individual member.
• Display a positive attitude.
• Demonstrate flexibility in day-to-day work.
• Set high standards of performance for oneself.
• Willing to step outside of the confines of your job description to help the business succeed. 

Professional Development –

• Seek to understand IT Operations and meet challenges through continuous learning.
• Seek input from mentors and supervisors.
• Actively apply feedback received to day-to-day work and strive to improve performance. 

REQUIREMENTS:

• Advantageous –
• Tertiary qualifications equivalent to A+ or N+.
• Experience in a Helpdesk role.
• Experience in IT.
• Knowledge of best practices and IT operations.
   

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DUTIES:

• Work and plan Epics with the Head of Technology and Product Owner.
• Compile pre- and post-development documentation related to the features and initiatives that are on the road map.
• Assist in evaluating the best technology and solutions to solve complex problems in a cost effective and creative way.
• Implement rock-solid back-end solutions using SOLID principles.
• Write automated tests to support development and maintenance efforts.
• Ensure code and features are properly tested from a development point-of-view prior to entering the QA phase.
• Adhere to best practices and take initiative to improve developer experience through.
• Mentor Junior and Mid Developers where possible.
• Perform code reviews on other Developers pull requests.
• Assist in maintaining the Azure based infrastructure and be conscious of cost/benefit analysis in all tasks performed. 

REQUIREMENTS:

• A relevant University Degree in Computer Science or Information Systems, or equivalent work-related experience.

Technical Proficiency –

• Expert Level – PHP (Symfony), Linux, MySQL.
• Other: Programming Patterns (Adapter, Visitor, Strategy, Proxy etc.), JavaScript (React/Sagas/Stimulus/TurboDrive), CSS (SASS), Git/Bitbucket, JIRA, Docker, Bitbucket Pipelines, Webpack/Encore.
   

Advantageous –

• Bash/Shell Scripting
• Python
• Queuing Systems
• Azure
• PostgreSQL
• OWASP
• Bootstrap 5