Junior IT Technician at Datafin Recruitment

DUTIES:

• Provide technical assistance and support to Internal staff.
• Handle queries and issues related to computer systems in person, via email, or telephonically.
• Troubleshoot hardware and software issues.
• Train computer users.
• Provide hardware and peripherals for users.
• Follow up with users to ensure positive end results.
• Support audio and video equipment in conference rooms.
• Manage and monitor internal assets to ensure accurate inventory records.
• Update relevant documentation.
• Keep IT-related databases up to date.
• Perform maintenance and aid Systems Operations in a Junior capacity.
• Install new, and rebuild existing hardware, peripherals, services, settings, etc. in accordance with standards and project/operational requirements.
• Contribute to and maintain system standards.
• Other related duties as needed. 

Client Management –

• Value internal clients and respond to their needs as they arise.
• Establish effective working relationship with clients.
• Follow established communication guidelines. 

Teamwork –

• Establish harmonious working relationships with team members.
• Appreciate each team members’ contribution and value each individual member.
• Display a positive attitude.
• Demonstrate flexibility in day-to-day work.
• Set high standards of performance for oneself.
• Willing to step outside of the confines of your job description to help the business succeed. 

Professional Development –

• Seek to understand IT Operations and meet challenges through continuous learning.
• Seek input from mentors and supervisors.
• Actively apply feedback received to day-to-day work and strive to improve performance. 

REQUIREMENTS:

• Advantageous –
• Tertiary qualifications equivalent to A+ or N+.
• Experience in a Helpdesk role.
• Experience in IT.
• Knowledge of best practices and IT operations.