IT Support Technician at DigiOutsource

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As an IT Support Technician. You will be required to provide professional technical support to meet the needs of the organization.

What you’ll be doing

As part of your role, your responsibilities will include but not limited to:

• Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure.
• Ensuring correct software is loaded onto the user’s machine before delivery. The use of Intune and the understanding of the processes and general functionality of it.
• Front Line Desktop Support via Chat Support or Jira Service Management initiated requests
• Troubleshoot problems via Teams, in-person remote desktop technologies
• Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios
• Office365, Exchange on-prem and Exchange365 experience.
• Microsoft Entra and Active Directory administration.
• User Rights Management via group membership changes in Active Directory and Entra
• Corporate and Call Centre applications support, troubleshooting and issue escalation
• Knowledge and experience on Windows 10, 11 and Mac
• Ability to diagnose and fix Hardware problems, ability to replace hardware parts.
• Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals
• Good knowledge of Dell products
• Keen learner, able to apply new technologies /methods as they become available
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• IT Qualification in A+ and AZ-900
• Minimum of 2 years’ experience in IT. Preferably in a desktop support environment
• Valid driver’s license and own vehicle
• Ability to work shifts

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Further qualifications in MCSE, N+ or Intune or Azure Add role-specific skill
• Experiencing in monitoring of systems