IT Support Technician II (Hardware) at Rhodes University

Main Objectives

• To respond to users’ needs for hardware technical support. The incumbent will be required to provide professional, efficient, and accurate responses to enable university staff with their IT needs and to ensure the financial sustainability of maintaining equipment.
• The equipment referred to in this job profile primarily includes (but is not limited to) computers, laptops, monitors, printers (including MFPs), scanners, data projectors, and audio-visual equipment.

The Requirements

Grade 12 with a relevant IT Technical qualification (such as an A+ or an electronics-specific equivalent) and 4 years’ relevant experience, where such experience includes: -

• Evidence of working experience in an IT equipment support environment, troubleshooting, diagnosing and problem-solving equipment issues
• Evidence of working in a Windows user support environment using Microsoft Office 365 and Google Workspace, not just Gmail
• Evidence of working in a team environment where escalation of open tickets occurs
• Evidence of working with an electronic ticket tracking system for user IT support queries
• A warranty repair certification is required

Closing Date 08 June 2026