IT Support Technician (P12) at Sol Plaatje University

Minimum requirements

• National Diploma in Information Communication & Technology.
• Industry related certificates.
• Driver's license.
• Willingness to work outside of normal working hours.
• 2 to 4 years of related experience.
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment, Active Directory.
• Computer skills (MS Office suite).
• Experience with major hardware vendors, e.g. HP, DELL, etc. will be an added advantage.

Duties and Responsibilities
Installation, maintenance and support of all hardware and software.

• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user per written request.

Computer fault diagnosis.

• Install and maintain all desktop & laptop hardware for all staff, students and external clients.
• Liaise with external providers for hardware support & repair and support.
• Obtain quotes, liaise with suppliers, liaise with finance submit purchase orders, submit GRV.
• Adhoc software support and technical assistance e.g.: O365, Website (technical), SharePoint.

Computer Lab/Office demonstrations.

• Identify common problem areas experienced to recommend corrective action.
• Decide whether to send the computer to the manufacturer for repair.
• Report shortfall in parts inventory to line manager.
• Ensure desktop & laptops computers interconnect seamlessly with diverse systems, including associated validation systems, file services, email servers, computer conferencing systems, application servers and administrative systems.

ICT Liaison

• Document instances of hardware, physical or digital failure, repair, installation and removal.
• Forward faulty computers to the 3rd party workshop.
• Communicate project statuses to helpdesk.

User Education: network security/ vulnerabilities

• Help users scan media such as flash drive and diskettes for any malicious ware.
• Help users with e-mail that they suspect might contain malicious content and provide network.
• Making sure end-point security systems is up to date.

Self-development

• Research technology trends and latest applicable technologies.
• Ensure up-to-date skills development plans.
• Develop, recommend and implement solutions in liaison with all of ICT Unit.

Project participation

• Participate in ICT projects to ensure that successfully execution of the same.
• Assist with project scoping and resource allocation.

Monitoring, evaluation and reporting

• Relevant operational reports as and when required.
• Research and implement best practices.
• Communicate and consult with relevant stakeholders.