IT Support Technician (Stellenbosch Onsite) at Datafin Recruitment

ENVIRONMENT:

• A strong technical & ambitious IT Support Technician is wanted to join the team of a dynamic Investment & Management Firm in Stellenbosch.
• You will provide Desktop Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services in town, track assets and log required information while escalating issues for resolution.
• Applicants must be able to work flexi-hours when required.

DUTIES:

• Complete assigned tasks and keep ticket system updated with progress.
• Provide support in person, via phone & remote connection.
• Travel to local sites, using pool vehicle, to provide on-site support.
• Hardware – Install, setup, configure & troubleshoot faults.
• Software – Install, setup, configure. Troubleshoot faults with provider.
• Networking – Install, repair, configure & troubleshoot.
• Escalate priority, unresolved or repeated tickets.
• User training and assistance with boardroom connections.
• Product research and purchasing.
• Stock control – capture, allocate, collect and stock take.
• Various admin duties including capturing, reporting, document and record management.
• Must be able to work flexi-hours when required.

Key Performance Area –

• Completing tickets within reasonable time.
• Accuracy of fully completed installations.
• Ensuring tickets are resolved fully and don’t need to be reopened. 
• Report problems and improvements to manager.