Job Vacancies at MTN

Job Description

• To provide innovative solutions, execute merchandising plans and maintain MTN standards for optimum performance of stores in alignment with Regional Sales Operations Channel strategies. 
• To provide day-to-day training and communication of merchandising plans, including execution, support and guidance to the distributors in the assigned region,  
• To meet or exceed retention and acquisition targets by providing exceptional customer centric service 
• Context: (Global influences, environmental / industry demands, organisational mission, etc.) 
• Fast moving industry with constantly changing business requirements and technologies  
• Fluid complexities of customer expectations and demands 
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery 
• Highly dynamic and fluctuating Telecommunications industry 
• Total customer experience for MTN brand 
• Constantly changing consumer and market needs 
• Fast paced environment 
• Market dynamics and developments 
• MTN policies, processes and procedures 
• Regulatory industry norms govern MTN and partners  
• Highly pressurized, deadline-driven environment 
• Highly legislated / regulated environment requires compliance  Participative      environment – highly diverse and team-focused 

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management. 
• The implementation and execution  of innovative solutions and service excellence to ensure effective sales and promotions  
• To execute innovative merchandising plans, including roll out of plans and promotions to distributors and stores 
• Ensure that all promotions and plans are correctly implemented as per the Promotional Brief 
• To train, assist, communicate the plans and products, product promotions, systems, services, customer experience, promotions, and assist where necessary to ensure they are correctly and effectively implemented as well as anything required by MTN to be taught at a distributor and store levels 
• Monitor alignment to current promotions and incentives 
• Comply to regular call cycle for store visits  
• To understand, anticipate and capitalise on changes in consumer behaviour 
• Drive relationships with distributors and stores, in order to execute merchandising  
• To achieve measurable results in sales via the execution of solutions and service excellence. 
• Execute merchandising cycle of visual and point of sale merchandising via standardised processes, policies and procedures to provide seamless customer service and experiences. 
• Consider local conditions, as well as competitor activity to create competitive advantage 
• Ensure consistent merchandising and layout collaborating with Marketing for look and feel and with Trade Partner Supervisor for design elements 
• Ensure that all merchandising complies with MTN Corporate Identity and ensure adherence and consistency of application to PPPs 
• Deal with escalated queries from trade Partners and ensure resolution. 
• Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice 
• Negotiate Point of Sale presence within the various sites to ensure Brand presence 
• Identify and recommend innovative ways to enhance the consumer channel performance and marketing mix 
• Understand, and implement innovate ways, and local requirements and action plans for the different regions in relation to the execution and implementation of the strategy and  also liaise with the approved stake holders. 
• Ensure compliance of strategy to the Informal Indirect , Direct , Retail and Branded channel and implement remedial action for non-compliance 
• Compile daily reports for sites visited 
• Identify opportunities to increase sales in the different market sectors 
• Collaborate with OEM’s to ensure adequate OEM merchandising elements are available to display i.e. Dummy Units , Point of Sale etc.      

Relationship building and maintenance 

• Build and maintain relationships with all stake holders   
• Follow up on and respond to all queries and ensure effective resolution at store level 
• Maintain good communication and relationships with all areas of the Informal Channel  

Report Generation 

• Ensure regular feedback to management on all distributors, stores and merchandising activities • Provide inputs for the preparation of channel related process documents. 
• Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately. 
• Complete reports on a daily / weekly/monthly as required by business 

Budget Management 

• Ensure all expenditure is in line with the agreed budget 
• Identify areas where money is lost and seek ways to reduce expenditure 
• Identify opportunities to generate additional revenue 

Compliance 

• Ensure that all promotional material and all posters, advertising and communication media are compliant and consistent across  distributors as per the company’s corporate Identity 
• Ensure that all marketing material meets the MTN standards and is current 
• Conduct a thorough quality control and correct any discrepancies 
• Where constant problems occur, remediate and resolve and conduct additional training of necessary • If necessary, report non-compliance

Training 

• Conduct on-the-job training at distributor and store level 
• Ensure that thorough communication and effective training is delivered 
• Ensure that a consistent message meeting is delivered of MTN standards 
• Management of training targets (including booking vs attendance) as per the training calendar in your region 
• Ensure trade partners are aware of new products that are launching and provide training material supplied bny the traing department for ease of reference.  

Customer Satisfaction  

• Establish and build relationships with all relevant stakeholders 
• Align service delivery to changing market conditions and channel requirements 
• Understand customer needs and communicate them to Supervisor 
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures 
• Ensure contingency plans in place to prevent delays and enhance the customer experience and communicate effectively to manage expectations 
• Adopt a proactive approach to prevent problems from arising in the future 
• Deliver measurable results consistently for all distributors 
• Drive continuous improvement as an important element of service delivery  

Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating  and influencing others. 

• Build professionalism, loyalty and commitment to the organization 
• Ensure compliance of stores to MTN standards and procedures and escalate if necessary 
• Communicate actively and effectively resolving any potential conflicts that may arise 
• Monitor distributor progress and report on sales and market share 
• Build and enforce a customer centric approach  
• Build employee relations and collaborative teamwork  
• Have the self insight and flexibility to adapt to different situations 
• Manage boundaries that separate units in order to optimise workflow 
• Live the MTN Brand – change and influence employees behaviour  

Role Dependencies:  

• Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function. 
• Ensure that all activities are culturally sensitive in the local areas. 
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position. 
• Initiate resolution compliance, non-adherence and quality control  
• Apply market research in an optimal way to add as much value as possible to other areas of the business 
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage 
• Deploy and redeploy resources in the most effective way 
• Make continuous improvements at system, process and procedure level 
• Define and recommend opportunities for improvement and innovation 
• Identify innovative ways to use minimum resources to achieve maximum outputs 
• Understand key customer insight, and communicate this to the business via vertical strategy documents • Identify and understand trends in stores 
• Stay abreast of business requirements and ensure activities are aligned to them  
• Manage business intelligence for key customers and stores to identify trends and risks for MTN 
• Build and maintain brand credibility 
• Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.   Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact. 
• Non-achievement of sales targets and merchandising standards 
• Limited resources and geographic spread of outlets across the country 
• Ineffective support or resistance from key stakeholders  
• Poor strategy elements 
• Supplier failure 
• Non compliance of MTN standards at distributor and store levels 
• Insufficient level of training at store levels 
• Conflict (in some instances) with stores promoting their own brand versus MTN brand. 
• Lack of communication with Marketing, Sales and other departments 
• Ineffective management and implementation of control measures 
• Rapidly changing consumer behaviour trends 
• Changes in South African regulatory environment 
• New products and services offered by MTN directly influence this position and therefore could impact on deliverables e.g, unrealistic deadlines.  
• Increasing pace of the business requiring fast turn-around times 
• MTN Network Coverage 
• Delay in receiving Point of Sale from marketing  
• Collaboration:  Refers to formal and informal relationships
• Responsibility towards:  who are they and what do they receive from the incumbent. 
• Direct reports: None 
• Matrix reports: Trade Partner Supervisor 
• Key customers: Distributors, retailers, Informal Direct, Indirect, Branded and end consumers 
• Key suppliers: Marketing, OEM’s 
• Relations, etc.: Suppliers, Supply Chain, Auditors, Key Accounts Team, HVRC  
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement 
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making. 
• Work is done according to practical, clearly structured work procedures 
• Make decisions to drive immediate response times 
• Use information to deliver in-built excellence 
• Make judgement calls to ensure front-line service delivery, quality and excellence 
• Prioritisation of work and call schedule 
• Decision-making that is effective and responsible for profit, customer service and business sustainability and growth 
• Execution of merchandising and distributor elements of design / look-and-feel  
• Authorities:  Financial and other decision making authorities, e.g. engaging contracts with suppliers. 
• None 

Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included. 

Education: 

• Diploma in Commerce (Marketing / Communication or related) 

Experience: 

• Minimum of 2 years’ experience in an area of specialisation; with experience in working with others 
• Experience working in a small to medium organization   

Training: 

• Procedures and processes 
• Products and Services 
• Systems training 
• Project management 
• Marketing 
• Effective sales training  

Competencies 

• Head - Big Picture Focus (5) 
• Solution Provider - Executes task in relation to tactical plans 
• Problem Solver -  Learns from others and draws on past experience to solve challenges 
• Quality Enabler  -  Executes on commercial practices and identifies areas of continuous improvement 

Heart – Emotionally Intelligent (15) 

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours  
• Caring People Employee  - Is self-aware and takes accountability own personal development to realise full potential  
• Relationship Manager -  Champions the MTN brand 

Hands – Results Focused (60) 

• Results Achiever  -  Delivers individual results and support team objective 
• Operationally Astute - Organizes work to deliver on daily priorities and plans

Apply Before 10/27/2026, 03:00 PM

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Responsibilities

• Operational Coordination and Marketing action plans alignment and implementation 
• Implement sales and service campaigns in alignment to branded trade marketing strategy, including mall promotions
• Implement Regional planning in terms of marketing activities for the trade
• Determine what activities take place in the region that generate sell through of product
• Manage OEM model and OEM relations at Head Office
• Ensure distribution of product
• Review and implement MTN and OEM incentives in the trade environment.
• Co-ordinate the execution of the marketing action plans across branded channel
• Co-ordinate and use of the production POS material within the channel with external suppliers
• Co-ordinate the use of all new POS and marketing elements with the region
• To give feedback on regional promotion and incentive programmers to improve business.
• Arrange and co-ordinate all regional activities, events, sponsorships within the Channel via BRID
• Co-ordinate the dissemination of communication to region.
• Make inputs with regard to the long term implications of action plans from a broad perspective (strategy of Branded Trade Marketing and BRID)
• Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice
• Identify and explore innovative ways to enhance the consumer channel performance and marketing mix
• Understand, and collate innovate ways, and local requirements and action plans for the different regions in relation to the execution and implementation of the strategy and also liaise with the approved stake holders.
• Co-ordinate the Implementation of BTL projects and elements
• Coordination of production of BTL elements
• Implementation  of the BTL projects approved and execution of BTL elements
• Ensure compliance of strategy to BRID and escalate non compliance
• Co-ordinate the execution of sales via marketing activities at a regional level.

Relationship building and maintenance

• Build and maintain relationships with all stake holders, including suppliers, stores, shopping malls and community leaders and representatives
• Follow up on and respond to all queries
• Maintain good communication and relationships with BRID

Report Generation

• Generate Weekly & Monthly reports pre & post promotions, as required.

Budget Management

• Contribute to the forecast and offer input into the budget for the unit 
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budget
• Identify areas where money is lost and seek ways to reduce expenditure
• Identify and communicate opportunities to generate additional revenue

Customer Satisfaction 

• Establish and build relationships with all relevant stakeholders
• Align service delivery to local market segments
• Understand customer needs and develop and fine-tune delivery accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an important element of service delivery
• Deliver measurable results

Qualifications

Education:

• Post matric qualification in marketing communications or similar relevant qualification
• Project planning diploma, or similar qualification or proven experience

Experience:

• At least 3 years of Industry experience
• Experience in the execution of marketing and promotions
• Experience in Project management
• Experience of Informal Markets
• Market Insight

Apply Before 10/27/2026, 12:00 PM

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Job Description

• This role plays a critical part in enabling the implementation the Experience Centres/Stores sales and service strategy across both nonowned and owned stores.
• This Regional role focuses on Execution, Operations, Compliance, and Performance Management at the store level.
• It acts as an extension of the centre (Channel) team, ensuring that strategy, set by the centre, is effectively implemented in the regions. This role drives store performance through operational excellence, adherence to compliance, and execution of service initiatives.
• With store staff management now centralized under the Manager role, this position will focus assisting in driving sales performance, customer engagement, and market optimisation. It will also introduce a stronger level of independence in evaluating store sales effectiveness without direct operational oversight.

Responsibilities

Strategy Execution and Input

• Execute store sales and service strategy (defined by the centre) across the MTN stores and significantly contribute to achieving the revenue targets by monitoring and driving store performance and ensuring KPIs are met.
• Provide valuable input and feedback to manager regarding Postpaid sales through on-the-ground observations and insights into customer needs. This may include working closely with the Dealer Sales Manager and Postpaid Manager to adapt strategies based on performance trends and competitive positioning.
• Provide input into the long-term plan (1-2 years) for the MTN Shops in the region.
• Leverage market insights and customer data to drive targeted postpaid sales initiatives.

Sales Growth & Performance Optimisation Execution

• Serve as the primary link between the central team and store operations. Strengthen relationships with dealers and franchise stores to enhance performance.
• Work closely with store supervisors to ensure alignment with strategic goals.
• Provide regional insights on store performance, customer trends, and operational challenges.
• Track and report on Area stores sales performance and works with the Centre and Dealer to address performance gaps.
• Track, monitor and report on prepaid element in BRC.
• Align with regional marketing specialists to ensure effective and relevant POS in stores.

Customer Engagement & Postpaid Experience Enhancement

• Champion postpaid customer experience improvements within the retail space.
• Collaborate with store teams to ensure a seamless and compelling customer journey.
• Monitor and provide feedback on postpaid service delivery, ensuring high satisfaction levels.
• Support and enables (store promotions assistance – sufficient stock) implementation of promotional plans and materials as defined by MTN SA.
• Manages interlocks with the Dealer Sales Managers in the centre for inventory issues, customer complaints resolution, escalations and performance of stores.
• Collaborates with Customer Liaison Officer to ensure effective methods and standards are in place for delivery of Customer
• Experience as defined by MTN SA.
• Liaise with manager trade communication on discrepancies between Y’ello trader and system.
• Identify operational inefficiencies and drive process enhancements.
• Ensure the seamless integration of new technologies and business practices into store operations.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Qualifications

Education:

• Minimum of relevant 3 year Degree / Diploma or related

Experience:

• At least 3 years experience in a retail operations, sales execution, or business performance role, preferably in the telecommunications or consumer services industry.
• Strong background in store operations management, compliance enforcement, and sales execution.
• Experience in managing dealer or franchise relationships and optimizing store performance.
• Experience working cross-functionally with central teams to execute on-the-ground initiatives effectively.
• Experience in customer engagement and experience management, ensuring high satisfaction and retention in the postpaid segment.

Apply Before 10/27/2026, 09:00 PM

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Responsibilities

• The Manager Group Portfolio Management role is responsible for maintaining, monitoring and recommending appropriate actions to ensure a balanced risk and return capital portfolio. 

Key responsibilities include:

Capital Portfolio Strategy and Planning 

• Assist in the development and execution of the Group Capital Portfolio Strategy, ensuring alignment with the capital strategy, business plan, and long-term financial objectives.
• Support forecasting, budgeting, and capital planning activities through proactive portfolio analysis and scenario modelling.
• Provide recommendations on capital portfolio adjustments and reallocations based on internal performance indicators and external market developments.
• Support the achievement of an optimal balance between growth investments, business sustainability initiatives, and new business ventures.

Capital Portfolio Governance and Frameworks 

• Support the development and implementation of standardised capital portfolio management frameworks, methodologies, and decision-making models.
• Assist in establishing capital portfolio principles, policies, guidelines, and governance mechanisms to drive consistency across the Group.
• Contribute to the definition of investment allocation principles, returns expectations, expenditure thresholds, and portfolio performance measures.
• Ensure adherence to approved capital management frameworks and governance requirements. 

Capital Portfolio Monitoring, Reporting and Performance Management

• Support the implementation of standardised portfolio monitoring, reporting, and analytics methodologies across the Group.
• Monitor and evaluate consolidated capital portfolios across OpCos, regions, and business units to ensure optimal capital allocation and portfolio performance.
• Produce periodic portfolio reports and management insights for Capital Management Committees and key stakeholders.
• Track and report on portfolio performance indicators, cost-return metrics, investment outcomes, and capital utilisation trends.
• Monitor portfolios of Capex and investment initiatives and identify trade-offs and optimisation opportunities.

Portfolio Analytics and Decision Support

• Develop analytical insights and recommendations that support fact-based, strategic capital management decisions.
• Evaluate capital portfolio segments, business units, and investment tiers against defined performance thresholds and strategic priorities.
• Analyse the quality of returns, cash flow variability, investment risk profile, and payback periods across portfolio investments.
• Provide commentary, insights, and recommendations to improve capital leverage and maximise consolidated returns.
• Define and monitor measurable portfolio performance metrics linked to strategic objectives.

Capital Allocation and Investment Evaluation

• Support the evaluation of strategic investment proposals within the context of the overall capital portfolio.
• Assess investment opportunities against portfolio objectives, return requirements, risk parameters, and capital constraints.
• Provide insights to Capital Management Committees to support balanced and strategically aligned capital allocation decisions.
• Assist in identifying high-performing and underperforming investments requiring intervention or reallocation.

Continuous Improvement

• Conduct internal and external benchmarking across regions, OpCos, competitors, and industry peers to identify leading capital management practices.
• Perform research and analytical studies on capital allocation, portfolio performance, asset utilisation, and investment effectiveness.
• Monitor key benchmarking indicators including Capex-to-Revenue, Capex-to-EBITDA, and Capex-to-FTE ratios.
• Lead post-investment and post-implementation reviews to identify lessons learned and improve future capital allocation decisions.
• Recommend process, methodology, and governance enhancements to strengthen portfolio management capabilities.

Data Management, Systems and Reporting Infrastructure

• Support the establishment of integrated capital portfolio data models, reporting structures, and workflow processes.
• Promote a "single source of truth" approach through improved data centralisation, consolidation, and analytics capabilities.
• Enhance the efficiency, quality, transparency, and timeliness of portfolio decision-making through effective systems and controls.
• Ensure the availability of reliable and actionable portfolio information to support strategic decision-making.

Risk Management and Early Warning Oversight 

• Identify, monitor, and report high-risk capital portfolios and investments across the Group.
• Provide early warning indicators relating to underperforming investments, changing assumptions, emerging risks, and market developments.
• Monitor leading and lagging performance indicators to enable proactive intervention and corrective action.
• Ensure risk considerations are integrated into portfolio reviews, investment evaluations, and capital allocation recommendations.

Stakeholder Management and Collaboration

• Collaborate closely with Capital Management, Regional Finance, Treasury, FP&A, Finance Business Partners, and OpCo stakeholders to understand business priorities and portfolio requirements.
• Facilitate knowledge sharing and the adoption of best practices in capital portfolio management across the Group.
• Support Capital Management Committees through the provision of high-quality analyses, insights, and recommendations.
• Foster effective stakeholder engagement and cross-functional collaboration to drive portfolio optimisation.

Operational Excellence and Compliance

• Support audit activities and ensure the timely closure of audit findings related to capital management processes and controls.
• Participate in finance transformation and continuous improvement initiatives aimed at streamlining processes, systems, and reporting.
• Maintain effective communication channels within the team and support change management initiatives where required.
• Promote a strong MTN-centric culture of partnership, accountability, collaboration, and operational excellence.
• Prepare and submit monthly and periodic reports in line with organisational reporting requirements and performance metrics.

Key Deliverables

• Consolidated capital portfolio monitoring and performance reporting
• Portfolio analytics, scenario modelling, and decision-support insights
• Capital Committee reporting packs and management insights
• Benchmarking studies and portfolio optimisation recommendations.

Role Dependencies

• Understanding of MTN business strategy 
• Understanding of investment and capital directives
• Active support from Capital Management team

Qualifications

Education:

• Minimum of 3-year tertiary degree
• Qualified Chartered Accountant/Chartered Finance Analyst/Relevant Financial Management Professional Qualification (preferred)
• Relevant certification / accreditation / membership with professional body in Finance, Accounting, Corporate Finance bodies

Experience:

• Minimum of 5 years’ experience in management of Business Finance Operations/Capital performance management/Capex or Investment Valuations.
• Worked across diverse cultures and geographies advantageous.
• Experience working in a small to medium organization
• Proven success in delivery of high-quality analytics.
• Experience in working with various stakeholders.
• Experience in working under pressure and delivering under tight deadlines.

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver 
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achieve, Operationally Astute

Functional Competencies:

• Capital Management and Allocation
• ICT Business Unit Operations
• Business benefit/Returns modelling
• Cost Modeling, NPV Assessment
• Capital Spend Management and Value Tracking
• Corporate Performance Management
• Financial Planning, Forecasting and Reporting
• Investment/Deal Evaluation and Analytics
• Governance and Internal Controls

Behavioural Competencies:

• Accountable
• Adaptable
• Agile
• Communication
• Culturally aware
• Innovative

Skills:

• Organizational Agility
• Digital Mind-set
• Dealing with ambiguity and Complexity
• Entrepreneurial Approaches
• Conflict Management
• Negotiation Skills
• Collaboration and Team Dynamics
• Intellectual Curiosity

Apply Before 10/27/2026, 10:00 PM

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Responsibilities

• The Manager: Technology Audit role is responsible to achieve the following objectives:

Audit Management and Planning

• Assist the Senior Manager in the execution of technology systems and processes audit plans, to identify risks and vulnerabilities in control areas and to ensure that processes and systems comply with company policies, and statutory and regulatory policies.
• Develop and maintain a holistic view of each Technology Audit engagement to provide appropriate business and technical context for audit findings. 
• Plan, implement, and oversee audit procedures required to effectively deliver Technology, Security, and Network audits in line with approved audit plans and management requests.
• Prepare database updates, provide status reports and produce final audit reports on assignments carried out, in line with internal audit standards and methodologies.
• Ensure audit assignments are executed within agreed timelines, proactively managing progress and escalating significant risks, delays, or resource constraints to the Senior Manager for awareness and intervention where required.
• Track and follow up on audit findings and update respective trackers and stakeholders regularly. Track and keep record of correspondence, filing of documentation in central Network drive.
• Ensure audit outcomes are clearly linked to the defined audit scope, risks, and objectives.
• Support the Senior Manager in coordinating with External Auditors, facilitating their technology‑related audit fieldwork and information requests as required.

​​​​​​​Audit Governance and Risk Control

• Ensure strict adherence to Group Internal Audit methodology, standards, and procedures throughout the audit lifecycle.
• identify and clearly define issues, develop robust audit criteria, analyse and evaluate evidence, and ensure accurate documentation of Technology, Security, and Network processes and controls.
• Provide analysis on technology systems and processes internal audit data, identifying vulnerabilities in IT systems and internal policies, trends on IT systems failures, inconsistencies, weaknesses in the control areas. Report these findings to management with recommendations on possible mitigations and enhancements.
• Ensure all Technology, Security, and Network audits are executed, documented, and reported on the eGRC system in accordance with mandated processes and Group Internal Audit methodology.
• Implement approved audit programs to identify control weaknesses, assess their significance and materiality, and evaluate control adequacy and effectiveness across Technology‑enabled business processes.
• Monitor and follow up on the timely implementation of agreed audit recommendations, escalating overdue or high‑risk actions where necessary.
• Review audit programs to confirm that appropriate and sufficient testing mechanisms are in place to support audit objectives and conclusions.
• Keep up to date with new technology solutions to mitigate/change IT systems security vulnerabilities and provides reporting on these solutions.
• Maintain MTN’s ethical standards and ensure audit activities are conducted in full compliance with the International Standards for the Professional Practice of Internal Auditing (IIA Standards) and the IIA Code of Ethics.

​​​​​​​Stakeholder and Team Engagement

• Maintain relationships with management of assigned functional/business units to provide a value-added service.
• Engage effectively with internal stakeholders, including operational teams, Audit Managers, General Managers, BRM consultants, and Executive Management, to obtain information and communicate outcomes that support audit objectives.
•  Provide guidance, coaching, and technical input to ensure findings, conclusions, and recommendations are robust, well‑supported, and clearly articulated.
• Direct, review, and challenge the work performed by audit staff, including interviews, documentation reviews, audit surveys, working papers, and audit summaries.
• Provide guidance, coaching, and technical input to ensure findings, conclusions, and recommendations are robust, well‑supported, and clearly articulated.

​​​​​​​Reporting 

• Lead management oversight on OpCo reporting, OpCo coordination, OpCo support and OpCo Technology Audit operations.
• Prepare and review clear, concise, and impactful audit reports that document observations, root causes, risks, and practical recommendations engaging various stakeholders in Opcos to ensure a comprehensive report.
• Communicate audit results, findings, and recommendations timeously through formal reports and face‑to‑face presentations to the Senior Manager and relevant stakeholders.
• Contribute to and report on ad‑hoc audits, investigations, and special projects as required, providing management with clear insights into emerging technology risks and control effectiveness.

​​​​​​​Key Deliverables

• Robust Audit Reports and Actionable Recommendations
• High‑Quality Technology Audit Engagements
• Effective Audit Planning and Resource Utilisation
• Audit Issue Tracking and Remediation Follow‑Up
• Stakeholder Engagement and Audit Quality Assurance

​​​​​​​Role Dependencies

• Understanding of the Audit plan
• Active support from the Senior Manager
• Understanding of the respective technology and business contexts and the risks associated
• Intra-functional collaborations with Group Risk and Compliance

Qualifications

Education:

• Minimum 3-year Diploma Engineering, Information Systems and Computer Systems/Science 
• Preferred, 4-year Bachelor of Engineering/ Information Systems and Computer Science/ Bachelor of Science
• Preferred, CISA / CISSP

​​​​​​​Experience:

• Minimum 5 years’ experience in area of specialisation coupled with supervising / managing others
• Experience in presenting audit reports to senior stakeholders
• Data gathering, research and analytical abilities to develop insightful conclusions
• Experience in supervising and coordinating output 
• Experience working in a medium organisation
• Experience in working under pressure and delivering under tight deadlines

​​​​​​​Key Technical knowledge:

• Active Directory 
• Firewall and routers 
• Network Security
• API security 
• Cloud security 
• Endpoint security
• Knowledge on various OS’s (windows, Linux, Android, iOS, DA’s etc) 
• Experience using various security tools 

Apply Before 10/28/2026, 10:00 AM

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Job Description

• This regional role plays a critical part in enabling the implementation of the Experience Centres and Stores sales and service strategy across both owned and non-owned stores.
• Acting as an extension of the central Channel team, the role ensures effective regional execution through operational excellence, compliance, performance management and the implementation of service initiatives at store level.
• With store staff management centralised under the Manager role, the position focuses on supporting sales performance, customer engagement and market optimisation, while independently evaluating store sales effectiveness without direct operational oversight.

Responsibilities

Strategy Execution and Input

• Execute store sales and service strategy (defined by the centre) across the MTN stores and significantly contribute to achieving the revenue targets by monitoring and driving store performance and ensuring KPIs are met.
• Provide valuable input and feedback to manager regarding Postpaid sales through on-the-ground observations and insights into customer needs. This may include working closely with the Dealer Sales Manager and Postpaid Manager to adapt strategies based on performance trends and competitive positioning.
• Provide input into the long-term plan (1-2 years) for the MTN Shops in the region.
• Leverage market insights and customer data to drive targeted postpaid sales initiatives.

Sales Growth & Performance Optimisation Execution

• Serve as the primary link between the central team and store operations. Strengthen relationships with dealers and franchise stores to enhance performance.
• Work closely with store supervisors to ensure alignment with strategic goals.
• Provide regional insights on store performance, customer trends, and operational challenges.
• Track and report on Area stores sales performance and works with the Centre and Dealer to address performance gaps.
• Track, monitor and report on prepaid element in BRC.
• Align with regional marketing specialists to ensure effective and relevant POS in stores.

Customer Engagement & Postpaid Experience Enhancement

• Champion postpaid customer experience improvements within the retail space.
• Collaborate with store teams to ensure a seamless and compelling customer journey.
• Monitor and provide feedback on postpaid service delivery, ensuring high satisfaction levels.
• Support and enables (store promotions assistance – sufficient stock) implementation of promotional plans and materials as defined by MTN SA.
• Manages interlocks with the Dealer Sales Managers in the centre for inventory issues, customer complaints resolution, escalations and performance of stores.
• Collaborates with Customer Liaison Officer to ensure effective methods and standards are in place for delivery of Customer Experience as defined by MTN SA.
• Liaise with manager trade communication on discrepancies between Y’ello trader and system.
• Identify operational inefficiencies and drive process enhancements.
• Ensure the seamless integration of new technologies and business practices into store operations.

Collaboration with Store Operations & Compliance

• Communicates and monitors the adherence to MTN Policies, Processes and Procedures (PPP) and CX service levels at the stores.
• Works with dealers and store supervisors on the governance of stores as a subject matter expert, who understands the channel in detail including the store structures and working of stores in similar sectors.
• Work alongside store supervisors to align on sales execution while maintaining operational independence.
• Work with The Centre and Dealer to resolve store issues/ queries and liaise with relevant areas within MTN to escalate issues/ queries within agreed SLA’s.
• Address execution gaps, ensuring smooth store operations and regulatory adherence.
• Works with Postpaid Manager to devise store call cycle as well as call cycle checklist and regularly conducts physical audits of the stores utilizing agreed upon audit list.
• Ensures store standards and processes through compliance and quality checks (conduct internal audits and action non-complaint issues arising).
• Ensure stores are effectively utilizing customer service monitoring tools.
• Provide insights and recommendations on store-level sales performance without direct involvement in daily operations.
• Ensure all BRC store offerings comply with all regulatory and business policies. Connect with stakeholders on any issues and gaps identified, finding resolution thereof.

Insights, Reporting & Continuous Improvement

• Maintain constant feedback loops with Dealer and Dealer Sales Manager in order ensure store performance and excellent service delivery – this may include identifying patterns and trends to be resolved internally, and escalating consolidated findings pertaining to customer requests.
• Keep abreast of and pursue opportunities to increase sales and quality of service provided in collaboration with dealer and Dealer Sales Manager.
• Utilize data analytics to assess sales trends, customer behaviors, and competitive benchmarks.
• Execute on the continuous improvement of systems, processes, and service/product delivery at points of sale (POS).
• Drive continuous improvement in postpaid sales approaches through performance reviews and best practice sharing.
• Drives the improvement opportunities for systems, processes and procedures to drive efficient sales and service levels.

General Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Qualifications

Education

• Minimum of relevant 3 year Degree /Diploma or related

Experience

At least 3 years experience in a retail operations, sales execution, or business performance role, preferably in the telecommunications or consumer services industry.

• Strong background in store operations management, compliance enforcement, and sales execution.
• Experience in managing dealer or franchise relationships and optimizing store performance.
• Experience working cross-functionally with central teams to execute on-the-ground initiatives effectively.
• Experience in customer engagement and experience management, ensuring high satisfaction and retention in the postpaid segment.

Apply Before 11/03/2026

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Job Description

• Representative - Channel (Vredendal) 6 Months LDC
• In a fast-paced and highly competitive telecommunications industry, we are looking for a talented individual to drive our sales and marketing strategies. The successful candidate will work closely with the Regional Leadership and Opco's to provide exceptional customer-centric service and meet retention and acquisition targets.
• This role requires a proactive and results-driven approach, with a focus on building relationships and driving continuous improvement.

Responsibilities

• Implement and execute innovative solutions and service excellence to enhance sales and promotions.
• Execute merchandising plans, including roll-out to distributors and stores, ensuring alignment with promotional briefs.
• Train and assist distributors and stores, providing effective communication and guidance on plans, products, and promotions.
• Monitor and ensure alignment to current promotions and incentives, maintaining a strong understanding of consumer behavior.
• Drive relationships with distributors and stores to execute merchandising and achieve measurable sales results.
• Execute the merchandising cycle, ensuring seamless customer service and experiences through standardized processes.
• Consider local conditions and competitor activity to create a competitive advantage and ensure consistent merchandising.
• Collaborate with Marketing and Trade Partner Supervisor to ensure adherence to MTN Corporate Identity and design elements.
• Deal with escalated queries from trade partners and ensure timely resolution, maintaining effective communication.
• Identify opportunities to increase sales, collaborate with OEMs, and generate additional revenue.

Qualifications

• Diploma in Commerce (Marketing/Communication or related field) is required.
• Minimum of 2 years' experience in a similar role, with a proven track record of working with others.
• Experience in a small to medium-sized organization is preferred.
• Strong problem-solving skills, with the ability to learn from past experiences and draw on tactical plans.
• Excellent communication and relationship-building abilities, with a focus on championing the MTN brand.
• Results-driven and operationally astute, with the ability to organize work and deliver on daily priorities.
• Knowledge of procedures, processes, products, and services, as well as systems training and project management.
• Effective sales training and a proactive approach to prevent problems.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
• Cultural sensitivity and an understanding of local areas are essential.

Apply Before 11/03/2026

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Job Description

• Representative - Channel (Cape Town) 6 Months LDC
• In a fast-paced and highly competitive telecommunications industry, we are looking for a talented individual to drive our sales and marketing strategies. The successful candidate will work closely with the Regional Leadership and Opco's to provide exceptional customer-centric service and meet retention and acquisition targets.
• This role requires a proactive and results-driven approach, with a focus on building relationships and driving continuous improvement.

Responsibilities

• Implement and execute innovative solutions and service excellence to enhance sales and promotions.
• Execute merchandising plans, including roll-out to distributors and stores, ensuring alignment with promotional briefs.
• Train and assist distributors and stores, providing effective communication and guidance on plans, products, and promotions.
• Monitor and ensure alignment to current promotions and incentives, maintaining a strong understanding of consumer behavior.
• Drive relationships with distributors and stores to execute merchandising and achieve measurable sales results.
• Execute the merchandising cycle, ensuring seamless customer service and experiences through standardized processes.
• Consider local conditions and competitor activity to create a competitive advantage and ensure consistent merchandising.
• Collaborate with Marketing and Trade Partner Supervisor to ensure adherence to MTN Corporate Identity and design elements.
• Deal with escalated queries from trade partners and ensure timely resolution, maintaining effective communication.
• Identify opportunities to increase sales, collaborate with OEMs, and generate additional revenue.

Qualifications

• Diploma in Commerce (Marketing/Communication or related field) is required.
• Minimum of 2 years' experience in a similar role, with a proven track record of working with others.
• Experience in a small to medium-sized organization is preferred.
• Strong problem-solving skills, with the ability to learn from past experiences and draw on tactical plans.
• Excellent communication and relationship-building abilities, with a focus on championing the MTN brand.
• Results-driven and operationally astute, with the ability to organize work and deliver on daily priorities.
• Knowledge of procedures, processes, products, and services, as well as systems training and project management.
• Effective sales training and a proactive approach to prevent problems.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
• Cultural sensitivity and an understanding of local areas are essential.

Apply Before 11/03/2026

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Job Description

• Achieve squad outcomes within the time boxed sprints
• Deliver clean , efficient & maintainable code as per the defined standards
• Improve service delivery, TAT and generate effective cost savings
• Develop reliable, state of the art and robust software solutions in alignment with business needs
• Ensure system stability and minimized downtime to enhance user experience and minimize the system defects
• Support implementation of effective software technologies and frameworks to enhance efficiency, productivity and quality
• Maintain and exceed the agreed customer satisfaction levels
• Maintain security and compliance standards while delivering solutions and ensure zero deviations
• Foster business partnerships with internal stakeholders

Responsibilities

• Deliver high-quality software solutions that meets the requirements and expectations of stakeholders
• Ensure projects/software solutions adhere to established software development lifecycles (e.g., Agile, Waterfall) by contributing to project planning, requirements analysis, design, coding, testing, deployment, and maintenance
• Actively participate in agile development practices such as sprint planning, daily stand-ups, and retrospectives
• Collaborate with the team to estimate and prioritize user stories, ensure that work is completed within sprint timelines, and adapt to changing requirements
• Proficiency in various common data structures, their performance characteristics, and assembling them into complex programs within the frontend stack
• Understanding of (asymptotic and practical) performance characteristics with regards to fundamental algorithms in the language and standard library
• Ability to architect, develop and implement new microservices in a container environment
• Leverage knowledge of version control, incremental delivery of software, frequent releases, automation, testing and breakdown of work to meet stakeholder requirements effectively
• Work on multiple cloud platform and leverage cloud native components for a full-stack application
• Translate architecture requirements into software specifications by using emerging technologies
• Foster effective collaboration and communication within development team
• Take leadership roles within development team by promoting best practices, sharing knowledge and helping the team grow and improve their skills
• Excel in problem-solving and troubleshooting complex technical issues by identifying the root causes of problems, proposing and implementing effective solutions, and resolving issues in a timely manner
• Drive continuous improvement and innovation in software development processes by adopting automation tools, optimizing development workflows, or introducing innovative features or solutions
• Deliver software solutions that meet customer needs, adds value, and aligns with business goals, which in turn drives the success of the organization and its products or services
• Adhere to security and compliance standards while developing software solutions. Ensure that data privacy, protection, and regulatory requirements are met within the software solutions

Qualifications

Education:

• Bachelor’s degree in Computer Science/Information
• Technology/Electronics and Communication
• Post graduate degree in Computer Science /Networks and /or equivalent professional qualification (Preferred)

Experience:

• 7+ years of relevant working experience
• 4-5 years of experience in either as a full stack developer or as a frontend/backend developer
• Experience in emerging telecom-based software technology (Preferred to have)
• Expertise in software development methodologies, design patterns, and best practices
• Experience with cloud platforms (AWS, Azure, GoogleCloud) is a plus

Skills :

• Proficiency in entire Java technology stack backed by multiple projects and visible accomplishments
• Strong knowledge of telecom systems, protocols, and industry standards (Preferred)
• Solid understanding of web technologies, APIs, and web services
• Detailed knowledge of database management systems, SQL, and NoSQL databases
• Excellent problem-solving and analytical skills, with a focus on delivering robust and scalable solution

Apply Before 11/06/2026

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Mission/ Core purpose of the Job:

• Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.

Context:

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Responsibilities

Key Tasks:

Input into Operational Planning

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account Management

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
• Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
• Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
• Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
• Prepare reports on account performance as required.

Customer Service and Satisfaction

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Quality Control

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Supervisory / Leadership / Managerial Tasks:

• Adopt a customer centric approach
• Build employee relations and collaborative teamwork
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behaviour

Competencies

Skills / physical competencies:

• Planning skills – plan, prioritise, resource allocation and deliver on time
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Computer literate
• Problem solving skills
• Conflict management skills
• Communication skills
• Negotiation skills
• Presentation skills
• Ability to meet deadlines
• Project management skills
• Business acumen
• Presentation Skills

Behavioural qualities:

• Assertive – being tough when necessary without fear or favour
• Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
• Resilience – to repeatedly challenge despite setbacks and resistance
• Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Innovative
• Customer centricity
• Accuracy and attention to detail
• Decisive and action-oriented
• Diplomacy and tact
• Relationship builder – strong people focus
• Operate with integrity (high ethics)
• Pressure / stress tolerance
• Consultative
• Perseverance
• Team-orientation
• Ability to take initiative and work both in isolation and be a team player
• High balanced leadership
• Relationship building both internal and external
• Integrity
• Effective Communicator.
• Ability to handle fast pace and rapid change in a consultative manner

KPA Quality Standards/ Measures (KPI’S for job)

• Achievement of sales, retention, customer development and revenue targets for the assigned accounts
• Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
• Customer satisfaction index
• CMAT targets
• Achievement of customer and internal KPA’s
• Timely reporting and the accuracy thereof
• Implementation of operational and promotional plans

Qualifications

Minimum Requirements

Education:

• Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related

Experience:

• At least 3 years of experience in the telecoms industry
• Experience in Account Management is essential, preferably in fast moving industry
• ICT Experience (GSM) is preferable
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Products and Services
• Telecommunications
• GSM technology
• Contract appreciation and business-related courses

Apply Before 11/04/2026

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Job Description

Mission/ Core purpose of the Job

• To implement operational plans, performance standards, and partner and distributor management processes that drive effective distribution, customer acquisition, and retention strategies in alignment with the overall Prepaid strategy.
• The role ensures the execution of commercial plans by managing channel partners and distributors ( across direct indirect) to drive growth and superior customer experience in defined clusters, and across assigned geography.
• Omnichannel: Hybrid capability critical – ability to flex between channel (indirect) distribution partner and management of direct partner across the geography.

Key Activities & Responsibilities

Channel Planning & Sales Execution

• Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and update tactical plans on a weekly basis.
• Execute sales, promotional, and visual merchandising strategies in the general trade.
• Monitor competitor activity and advise on local tactical response.
• Manage partner relationships (informal) to drive acquisition, activation, and customer experience.
• Forecast stock, POS, and merchandising material needs; influence distribution of aforementioned.

Field Operations & Compliance

• Supervise channel partner and distributor and ensure daily/weekly call cycle compliance.
• Support training execution of channel partner and distributor as per regional calendar.
• Conduct daily inspections in general trade. Manage escalation resolution based on observations.
• Drive adherence to policies, PPPs, and merchandising guidelines.
• Stakeholder Engagement & Customer & Channel Partner Experience
• Build and maintain strong relationships with internal teams (Marketing, General Trade Channel) and external trade partners.
• Align execution with BU-wide strategy and customer needs.
• Act as liaison between in-trade realities and head office plans.
• Ensure channel partner readiness and consistent delivery to customer needs.
• Improve customer satisfaction through proactive issue resolution and service enhancements.
• Embed continuous improvement in channel partner support and trade execution.

Performance Monitoring & Insights

• Track and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner compliance.
• Analyse customer and channel partner trends to inform interventions.
• Provide timely reporting to stakeholders and ensure audit readiness.

General Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Budget & Cost Control

• Provide input into regional budget planning in relation to channel partner execution requirements.
• Identify cost-saving and revenue-generation opportunities.
• Streamline systems and processes to reduce operational costs.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Job Outcomes / Results

• Territory-level execution of sales and marketing strategies
• Partner performance management and store call compliance oversight
• Accurate forecasting and distribution of stock and POS material
• Channel reports and feedback loops
• Operational cost control and efficiency
• Customer and partner satisfaction metrics
• Distributor satisfaction metrics

Education, Skills and Experience

Education

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related
• At least 3 years experience in an area of specialization, with experience in supervising others.
• Experience managing or supporting multiple channel partners.
• Exposure to both informal/ General Trade sales environments
• For Omnichannel: Proven ability to manage dual-channel models across large geographies
• Prior experience in a supervisory or lead field role preferred
• Experience working in a medium organization

Skills

• Procedures and processes
• Products and Services
• Systems training
• Channel partner management
• Route-to-market execution
• General channel understanding
• People supervision or team leadership
• Territory coverage planning
• Promotional campaign execution
• Basic data analytics and reporting
• Communication & negotiation

Apply Before 11/03/2026

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Responsibilities

The Security Engineer – Vulnerability & EASM (External Attack Surface Management) will be responsible for the following:

Vulnerability Management (core)

• Manage the vulnerability management lifecycle – discovery, validation, prioritization, remediation tracking and verification – across infrastructure, cloud, applications and telecom/OT assets.
• Operate and tune enterprise vulnerability scanning platforms (e.g., Tenable, Qualys), ensuring complete and accurate asset coverage.
• Define and enforce risk-based remediation SLAs; partner with infrastructure, application and platform teams to drive closure.
• Maintain authoritative vulnerability and asset inventories, reducing false positives through validation and contextual enrichment.

External Attack Surface Management (EASM)

• Continuously discover, map and monitor MTN’s internet-facing assets – including shadow IT, exposed services, certificates, domains and cloud footprints.
• Operate EASM tooling (e.g., Microsoft Defender EASM, Shodan) to surface exposure before adversaries do.
• Correlate external exposure with internal vulnerability and threat data to produce a unified, prioritized view of organizational risk.
• Drive rapid remediation of high-risk external exposures and unauthorized or unmanaged assets.

Practical Risk & Remediation

• Translate technical findings into business risk – prioritizing by exploitability (CVSS, EPSS, CISA KEV), asset criticality and threat context, not raw vulnerability counts.
• Recommend pragmatic, achievable remediation and compensating controls; avoid unmanageable “boil-the-ocean” backlogs.
• Lead targeted remediation campaigns and track measurable reductions in exploitable risk over time.

Threat Analysis & Forward-Looking Defence

• Integrate threat intelligence to contextualize vulnerabilities against active exploitation and threat-actor behavior.
• Anticipate emerging exposure – new CVEs, attack techniques, supply-chain and cloud risks – and proactively assess MTN’s susceptibility.
• Contribute to detection, hardening and resilience improvements informed by attacker tradecraft (MITRE ATT&CK).

AI-Driven Innovation & Thought Leadership

• Pioneer the use of agentic AI and large-language-model platforms (e.g., Anthropic Claude / Claude Code or equivalent) to automate vulnerability triage, enrichment, remediation guidance and reporting.
• Design and prototype AI-assisted workflows that scale VM and EASM operations across MTN’s Group markets.
• Stay ahead of developments in AI, offensive tooling and exposure management, bringing best practice into the team

Qualifications

Qualifications:

• Bachelor’s degree in Computer Science, Information Security, Engineering or a related field – or equivalent practical experience.
• 6+ years in information security, with at least 3–4 years dedicated to vulnerability management and/or attack surface management.
• Demonstrable experience operating enterprise VM and EASM tooling at scale.
• Hands-on scripting/automation (Python, PowerShell) and data analysis capability.
• Proven track record of driving measurable risk-reduction and remediation outcomes.
• Exposure to AI / agentic-AI tooling applied to security operations – strongly preferred

Preferred Certifications:

• OSCP, GIAC (e.g., GWAPT, GEVA, GCTI), CISSP, CEH or equivalent.
• Cloud security certifications (e.g., AZ-500, AWS Security Specialty, CCSP).

Technical Skills & Tools:

• Vulnerability management: Tenable / Qualys or equivalent.
• Attack surface management: Microsoft Defender EASM / Shodan or equivalent.
• Prioritization frameworks: CVSS, EPSS, CISA KEV.
• Threat frameworks: MITRE ATT&CK; threat-intelligence integration.
• Cloud security: Azure / AWS / GCP exposure management.
• Data & automation: Python, SQL, Power BI, SOAR / workflow automation.
• AI: agentic-AI / LLM platforms (Anthropic Claude / Claude Code or equivalent); prompt and workflow design.

Behavioural Competencies:

• Forward-thinking and curious – anticipates rather than reacts.
• Strong communicator who translates technical risk for non-technical audiences.
• Pragmatic problem-solver focused on real-world, achievable remediation.
• Collaborative, with the credibility to influence across teams and markets.
• Self-driven thought leader who raises the capability of those around them.

Apply Before 11/02/2026

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Job Description

Mission/ Core purpose of the Job

• To provide support and service to the CXO Office through a variety of administrative tasks and is trusted with complex duties and sensitive information.
• To act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executive’s calendars and schedule meetings

Responsibilities

Key Activities & Responsibilities

Operational deliverables

• Ensure the smooth-running of the office, working with the CXO Executive and also other executives, work on a wider basis with internal and external clients
• Acting as the point of contact between the CXO Executive and other Executives and internal or external colleagues
• Manage the CXO Executive’s Office on a day to day, and ensure that their always accurate and on time
• Manage the CXO Executive’s diary to ensure all bookings/ meeting requested and appointments are co oridnated, booked and scheduled expertly and to minimise time wastage between appointments
• Assist with coordinating all social events connected to the CXO’s office. This includes the preparation of costing, managing the budget and coordinating all activities for the success of the events.
• Tactfully manage sensitive matters and information regarding particular issues within the CXO Department
• Make all travel arrangements for the CXO Executive and Leadership team and ensure everything is ready prior to date of travel along with the detailed travel itineraries

Documentation and Filing

• Develop and maintain an efficient documentation and filing (electronic and hard) process
• Cross- examine documents for CXO Executive’s review to ensure quality control and the compliance of MTN policies
• Process all requisitions for the CXO’s office
• Ensure adequate preparation for meetings by ensuring both incoming and outgoing documents are issues and received on time

Minute taking

• Take accurate minutes at meetings, prepare, verify the meeting minutes and then distribute to all attendees within agreed time line (within 24hrs)
• Ensure that Agenda items are listed and that action items are updated and clear

Reporting and Communication

• Collate monthly activity reports from the different units within the assigned department for the CXO Executive’s review
• Performs quality control checks on CXO’s presentations, to ensure proper formatting and elimination of errors
• Responds to Client Queries on all issues and immediately escalates to the Leadership Team
• Communication of DOA etc. from the Desk of the CXO Executive
• Handle assigned CXO Executive’s internal and external designated correspondence
• Assist CXO Senior Manager Business Operations with reporting and project tracking where required and other duties when required

Qualifications

Education, Skills and Experience

Education

• Diploma in Office Administration/Management or similar

Experience

• 5-8 years executive support working experience
• Proficient in Microsoft Office (Outlook, Word, Excel,and Power Point) and Adobe Acrobat

Skills

• Well-organised
• Time management skills
• Work independently
• Resourceful
• Innovative and proactive
• Ability to work under pressure
• Good communication skills – verbal and written
• Resilience

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Apply Before 11/02/2026

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Responsibilities

The Analyst: M&A and Business Development Special Projects will be accountable to achieve the following objectives:

Strategic Planning Support

• Contribute to the formulation of the company’s long-term strategic outlook.
• Assist in identifying emerging technologies, market shifts, and business models relevant to future growth.

Financial and Strategic Analysis

• Develop and maintain financial models to support valuation, scenario analysis, and investment decisions.
• Assist in the analysis of long-term global trends and macroeconomic indicators impacting the platform industry.
• Support the development of impactful business scenarios to inform long-term planning

Research and Benchmarking

• Conduct industry and competitor benchmarking to identify business opportunities and risks.
• Gather and synthesize data from internal and external sources to support M&A and Business Development initiatives

Project Execution

• Collaborate with senior team members to ensure timely and accurate delivery of project milestones.
• Support due diligence and documentation processes transactions along the Mergers and Acquisitions lifecycle.

Presentation and Communication

• Prepare high-quality presentation materials for internal business and strategy sessions and inputs to external stakeholder engagements packs.
• Translate complex data and insights into clear, actionable recommendations that inform business decisions.

Key Deliverables

• Business and financial models
• Feasibility studies and benchmarks
• Trend insights

Role Dependencies

• Active support from the Executive: Business Development
• Deep understanding of the MTN business strategy 
• Understanding of the M&A and Business Development context
• Engagement and collaboration with M&A and support functions

Qualifications

Education:

• Minimum 4-year degree in Accounting/Finance/ Business or related field
• Relevant postgraduate qualification (advantageous)

Experience:

• Minimum 2 years’ experience in relevant sector / industry /area of specialisation (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Experience working in a medium to large organisation 
• Experience working in cross-functional, matrixed environments

Capabilities:

• Analytical Thinker, Problem Solver, Operational Value Creator
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute

Functional Competencies:

• Financial Modelling 
• Business Analysis
• Corporate Finance

Competencies:

• Analytical mindset with attention to detail.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Eagerness to learn and take initiative.
• High level of integrity and professionalism.

Apply Before 10/29/2026