IT Support Technician at Vito Solutions

JOB OVERVIEW:

The IT Support Technician will report to the VP of Operations and will work closely with the IT Team and assist in supporting the Global Service Desk requests in a timely and professional manner to ensure the healthy upkeep of the IT service delivery to the business. 

The role is a technical junior support position that requires generalist knowledge in multiple areas of IT support and IT Infrastructure in conjunction with execution of respective process administration. Low-level technical support and administration of global IT infrastructure of an international Software Development House; predominantly end-user support and recurring task administration with room to grow expertise and learn from senior technical specialists

DESCRIPTION OF POSITION:

• Administration and processing of global monitoring system events (event management)
• Basic workflow administration on all new tickets on the IT Helpdesk (service request management)
• Documentation administration, maintenance and recurring tasks as required
• Global remote and desk-side end-user support on physical and virtual platforms leveraging Linux, Windows and Apple Mac operating systems as well as VMware virtualization
• Respond and react to support tickets logged to the IT Department through to resolution and/or escalation
• General IT queries and support for fixed and mobile users
• Best effort mobile device support as needed
• Basic IT procurement administration, 3rd party facilitation and support documentation as needed
• Basic IT asset administration (software and hardware) and auditing as required

KNOWLEDGE AND SKILLS:

• Effective IT support, remote and desk-side, of end-user support on Linux, Windows and Apple Mac operating systems
• Delivering support against tickets logged to the IT Department through to resolution and/or escalation
• Recurring task administration and process execution
• Ability to write effective and useful documentation, pertinent to the role, for the IT Department
• Ability to follow process in a structured and repeatable manner and provide input on possible improvements to processes
• General IT queries and support for fixed and mobile users
• Basic IT administration experience to execute common processes for IT procurement, tooling event management, incident management, request management and request fulfilment.3rd party facilitation, engagement and compiling supporting documentation
• IT asset administration and auditing practices
• Exposure to standby rotation with dependable independence on following after hour processes

QUALIFICATIONS REQUIRED:

National Diploma /or equivalent

EXPERIENCE REQUIRED:

• 2-3 years experience

Driving Requirements:

• Must hold current valid drivers license and passport
• Own transport for daily commute to the office located in Century City
• Must be able to travel from time to time
• You must have the legal right to work in South Africa