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  • Posted: Jul 28, 2022
    Deadline: Not specified
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    We provide end-to-end IT Solutions. With more than 20 years' experience in Data Analytics, Vito Solutions can handle any IT requirement. We assess and analyze business problems to provide you with a strategy and fit-for-purpose IT solution implementation. Our consulting team has years of experience in business applications, data analytics, data warehousing, ...
    Read more about this company

     

    IT Support Technician

    JOB OVERVIEW:

    The IT Support Technician will report to the VP of Operations and will work closely with the IT Team and assist in supporting the Global Service Desk requests in a timely and professional manner to ensure the healthy upkeep of the IT service delivery to the business. 

    The role is a technical junior support position that requires generalist knowledge in multiple areas of IT support and IT Infrastructure in conjunction with execution of respective process administration. Low-level technical support and administration of global IT infrastructure of an international Software Development House; predominantly end-user support and recurring task administration with room to grow expertise and learn from senior technical specialists

    DESCRIPTION OF POSITION:

    • Administration and processing of global monitoring system events (event management)
    • Basic workflow administration on all new tickets on the IT Helpdesk (service request management)
    • Documentation administration, maintenance and recurring tasks as required
    • Global remote and desk-side end-user support on physical and virtual platforms leveraging Linux, Windows and Apple Mac operating systems as well as VMware virtualization
    • Respond and react to support tickets logged to the IT Department through to resolution and/or escalation
    • General IT queries and support for fixed and mobile users
    • Best effort mobile device support as needed
    • Basic IT procurement administration, 3rd party facilitation and support documentation as needed
    • Basic IT asset administration (software and hardware) and auditing as required

    KNOWLEDGE AND SKILLS:

    • Effective IT support, remote and desk-side, of end-user support on Linux, Windows and Apple Mac operating systems
    • Delivering support against tickets logged to the IT Department through to resolution and/or escalation
    • Recurring task administration and process execution
    • Ability to write effective and useful documentation, pertinent to the role, for the IT Department
    • Ability to follow process in a structured and repeatable manner and provide input on possible improvements to processes
    • General IT queries and support for fixed and mobile users
    • Basic IT administration experience to execute common processes for IT procurement, tooling event management, incident management, request management and request fulfilment.3rd party facilitation, engagement and compiling supporting documentation
    • IT asset administration and auditing practices
    • Exposure to standby rotation with dependable independence on following after hour processes

    QUALIFICATIONS REQUIRED:

    National Diploma /or equivalent

    EXPERIENCE REQUIRED:

    • 2-3 years experience

    Driving Requirements:

    • Must hold current valid drivers license and passport
    • Own transport for daily commute to the office located in Century City
    • Must be able to travel from time to time
    • You must have the legal right to work in South Africa

    Method of Application

    Interested and qualified? Go to Vito Solutions on www.careers-page.com to apply

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