IT Technical Support Specialist - Admin at Brights Hardware

Purpose:

• The primary purpose of an IT Technical Support Specialist focusing on hardware is to ensure efficient functioning, maintenance, and deployment of hardware resources within an organisation's IT infrastructure.

KEY RESPONSIBILITIES:

• Hardware Management: The IT Technical Support Specialist is responsible for managing and maintaining the organisation's hardware assets, including computers, servers, networking equipment, peripherals, and other devices.
• Hardware Maintenance: Diagnose, troubleshooting, and resolve hardware issues to ensure uninterrupted operations. This involves conducting regular maintenance, updates, and repairs to optimize hardware performance and longevity.
• Hardware Deployment: The specialist facilitates the deployment of new hardware resources across the organisation. This includes configuring systems, installing necessary software, and ensuring compatibility with existing infrastructure.
• Inventory Control: Maintain accurate records of hardware inventory, tracking asset locations, configurations, and usage. This helps prevent asset loss, streamline procurement processes, and ensure compliance with licensing agreements.
• User Support: Provide technical assistance and support to end-users encountering hardware-related problems or inquiries. This involves responding to service requests, troubleshooting issues, and guiding users on proper hardware usage.
• Security Compliance: Enforce security protocols and best practices to safeguard hardware assets against unauthorized access, data breaches, and cyber threats. This includes implementing encryption, access controls, and security updates.

REQUIREMENTS:

• Matric or equivalent
• Information Technology qualification NQF aligned (Higher Certificate / Diploma of Degree)
• N+ & A+ qualification
• 3 Years experience in design and management of IT networks
• 3 Years experience in the Retail Industry (Hardware Retail Advantages)
• Kerridge system experience (Preferrable)
• Experience using Microsoft 365
• Brights Induction (service excellence)
• Ability to handle pressure, strong leadership skills to manage projects & teams.
• Ability to communicate clearly & effectively (verbal & written) at all levels.
• Problem solving skills and handling all escalated and complex management queries.
• Planning, time management, and organisational skills
• Ability to meet deadlines/milestones.
• Ability to manage business expectations
• Ability to coach and mentor teams
• Professional work ethics
• Strong decision-making skills
• Have a high level of accuracy