IT Technicians X2 - Midrand at Civil Aviation Authority (SACAA)

Customer Services

• Ensure adequate professional end user support
• Adhere to all ICT related queries within acceptable turn around times in accordance with the ICT services procedure.
• Respond to and address all user queries within reason during standby; Ensure that all user queries are attended to in a professional manner

Liaison and Coordination

• Liaise with internal clients for implementation.

ICT Governance   

• Adhere to CAA standards set for end user device infrastructure.
• Adhere to best practice and ICT governance standards such as ITIL and CobIT.
• Follow proper change control procedure in implementing and/or administering changes to the environment;
• Adhere to all CAA policies and procedures.
• Ensure all necessary reports are produced as required.

Support Services

• Set up workstations and necessary peripheral devices (routers, printers etc.); Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality; Install and configure appropriate software and functions according to specifications; Develop and maintain Local Area Networks in ways that optimize performance; Ensure security and privacy of networks and computer systems;
• Provide 1st line application support to the users on all SACAA Systems
• Provide orientation and guidance to users on how to operate new software and computer equipment; Organize and schedule upgrades and maintenance with minimum interruptions to the end users; Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.); Maintain records/logs of repairs and fixes and maintenance schedule; Identify computer or network equipment shortages and place orders.

Requirements

Minimum Qualification:

• National Diploma in IT or an equivalent NQF level 6 Related qualification

Ideal Qualification:

• N+ Certificate, MCSE, MCSA

Experience:

• 3 years N+ Certificate, MCSE, MCSA experience