Current Openings at Civil Aviation Authority (SACAA)

Development of a Forensic Strategy

• Develops a fraud management strategy with supporting policies and implementation plans. 
• Assisting the CAE in establishing and maintaining the Forensic/Fraud Management Strategy, and supporting policies and procedures aligned to the organizational objectives.

Operations Management

• Ensuring that requests for investigations are received, assessed, allocated, investigated and reported as per investigations procedures.
• Preparing feedback reports on the progress of forensic work for the CAE, Exco and other key stakeholders at the prescribed intervals and formats.
• Establishing and maintaining registers for all fraud pro-active and fraud re-active work done for MISS purposes
• Ensuring that Fraud Awareness campaigns and training is provided to SACAA officials and other stakeholders.
• Establishing and maintaining an effective Fraud Hotline Service.
• Ensuring adequate and quality output to clients and other stakeholders

Communication and stakeholder management

• Ensures that fraud management clients are regularly and timeously informed regarding fraud management activities and progress.
• Ensures that communication (written and verbal) with clients, subordinates, peers, and superiors are factual, regular, timeous and accurate.
• Ensure positive service delivery rating by DCA and Exco.
• Ensures that Exco submissions are timeously completed.
• Represent the business unit at appropriate levels and maintain departmental visibility and reliance.
• Establishing and maintaining relationships with forensic stakeholders and law enforcement agencies.

Resource Management and Planning

• Ensures that the forensic unit is appropriately resourced as per approved structures/headcount/budget, etc.
• Ensures self and facilitate subordinate professional development.
• Manages and sources service providers in terms of the co-sourcing model.
• Ensuring a smooth functioning of the forensic unit by managing the team, monitoring the workflow, training and motivation to ensure that the objectives of the department are achieved.
• Ensures effective budget management and maintenance.

Guide and Lead Pro-active Fraud Initiatives

• Develops and maintains the fraud prevention plan.
• Develops and maintains the fraud awareness policy.
• Ensures that fraud risk assessments are conducted as per the applicable policy and that risk mitigations are in place.
• Ensures that fraud training, awareness and campaigns are conducted as per agreed intervals and in line with the fraud risk profile.
• Ensures that case/incident registers are maintained as per required MISS purposes.
• Ensures that a proper fraud hotline/tip offs service is maintained.

Guide and Lead Reactive Fraud Activities

• Develops and maintains a forensic investigation policy.                            
• Ensures that investigations are conducted on reported allegations as per policy and best practice.
• Establishes the necessary case/incident registers for MISS purposes.
• Ensures adequate safeguarding of the investigation material evidence and supporting documentation.

Facilitate the implementation of corrective action

• Provides guidance and support to business in their implementation of corrective actions.
• Liaises and builds relationship with law enforcement agencies.

Requirements

• NQF Level 7 e.g. Degree in Internal Audit
• OR Postgraduate qualification in Forensic Investigations e.g, Advance Diploma or Honours Degree
• Plus, Certified Fraud Examiner certificate

Experience:

• Forensic Investigator/Fraud Specialist/Fraud Management 6 years
• With three years Management experience

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Customer Services

• Ensure adequate professional end user support
• Adhere to all ICT related queries within acceptable turn around times in accordance with the ICT services procedure.
• Respond to and address all user queries within reason during standby; Ensure that all user queries are attended to in a professional manner

Liaison and Coordination

• Liaise with internal clients for implementation.

ICT Governance   

• Adhere to CAA standards set for end user device infrastructure.
• Adhere to best practice and ICT governance standards such as ITIL and CobIT.
• Follow proper change control procedure in implementing and/or administering changes to the environment;
• Adhere to all CAA policies and procedures.
• Ensure all necessary reports are produced as required.

Support Services

• Set up workstations and necessary peripheral devices (routers, printers etc.); Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality; Install and configure appropriate software and functions according to specifications; Develop and maintain Local Area Networks in ways that optimize performance; Ensure security and privacy of networks and computer systems;
• Provide 1st line application support to the users on all SACAA Systems
• Provide orientation and guidance to users on how to operate new software and computer equipment; Organize and schedule upgrades and maintenance with minimum interruptions to the end users; Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.); Maintain records/logs of repairs and fixes and maintenance schedule; Identify computer or network equipment shortages and place orders.

Requirements

Minimum Qualification:

• National Diploma in IT or an equivalent NQF level 6 Related qualification

Ideal Qualification:

• N+ Certificate, MCSE, MCSA

Experience:

• 3 years N+ Certificate, MCSE, MCSA experience

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Description

SOFTWARE ANALYSES & TESTING

• Investigate and analyse existing system and recommend improvements.
• Ensure that software applications are tested.
• Ensure that application is testing done prior moving to production.
• Participate in business requirements gathering sessions.

SYSTEMS DEVELOPMENT & CONFIGURATION

• Implement application improvements on existing systems within the organisation.
• Conduct configuration of systems to ensure that the clients’ needs are met.
• Eradicate tedious workflows and duplication on existing applications or systems.
• Develop data flows.
• Participate in automation of business processes.
• Develop business reports and templates.

SOFTWARE UPGRADES

• Manage and monitor software upgrades.
• Test and implement new software releases.
• Conduct end user training as and when required.

SYSTEM ENHANCEMENTS

• Enhance existing systems as per user requests.
• Conduct system performance improvements.

SYSTEM MAINTENANCE AND SUPPORT

• Provide efficient system maintenance and support.
• Analyse and provide solutions for recurring production issues.
• Respond to systems issues, end-user queries and maintenance requests within ICT service level agreement.
• Extract data and reports as and when requested.

SYSTEMS INTEGRATION

• Assist with Integration of various systems in the organisation.
• Participate in system integration testing.

Requirements

Minimum Qualification: 

• National Diploma in IT or related qualification

Ideal Qualification:

• Java programming certificate

Experience

• 3 years IT Technician
• 3 - 5 years working in the IT environment

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OVERALL PURPOSE OF THE JOB

To assist the Forensic Services Department minimise the impact of financial crime and misconduct through timeous high quality investigative interventions and ensure that SACAA’s assets and interests are protected including mitigating exposures and providing a first-class forensic investigatory service to stakeholders within the business.

MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION

Forensic Pro-active Service

• Assist Identifying areas where fraud risk management may be of further assistance to management in the achievement of goals and objectives of the department.
• Assist in the provision of fraud training, awareness, and campaigns.
• Assist promoting internal audit and forensic services in overall engagements
• Promotes the fraud hotline.

Operational Function / Management 

• Conduct allocated forensic investigations according to required methodologies and standards.
• Investigate and follow-up on matters emanating from fraud hotline reports allocated by the management.
• Participate in conducting interviews, obtain statements/affidavits, and gather factual evidence with regards to forensic investigations.
• Analyze information, statements/affidavits, research, and evidence gathered.
• Provide regular feedback on the progress of investigations to the Senior Manager.
• Assist in the Fraud Awareness campaigns to SACAA officials and stakeholders.
• Compile forensic investigation reports

Document information and transaction flow

• Understands the relevant aspects of the areas that are under investigation.
• Maintains chain of custody.

Assist with the implementation of corrective actions

• Prepares evidence to support recommended corrective actions
• Investigate and provides evidence in corrective actions tribunals.
• Assist liaising with law enforcement agencies.

Perform unscheduled forensic activities

• Assists the internal audit team as and when requested by management.
• Participates in fraud risk management projects as and when requested or required.

Communication and stakeholder management

• Ensures that investigation clients are regularly and timeously informed regarding commencement and progress of investigations.
• Ensures that communication (written and verbal) with clients, peers and superiors are factual, regular, timeous and accurate.

Requirements

EDUCATION

• National Diploma in Forensic Investigation, Forensic Auditing or Law at NQF level 6 qualification

Ideal

• Bachelor’s Degree / Advanced Diploma at NQF level 7
• Certified Fraud Examiner (CFE)

EXPERIENCE

• Combined 1 year minimum for Forensic Investigation, Fraud Management and  Fraud Risk Management / Assessments