IT Training & Liaison Specialist at Hire Resolve

Job Description

• A prominent South African law firm is seeking a proactive IT Training & Liaison Specialist to bridge the gap between their staff’s skills and our technology stack. 

Responsibilities:

• Training Delivery: Design and facilitate engaging 1-on-1 sessions, group workshops, and webinars covering the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams) and internal applications.
• Needs Discovery: Partner with department heads to analyze workflows, uncovering manual processes or pain points that can be automated or optimized.
• IT Liaison: Serve as the primary feedback loop to the IT Department, translating business needs into technical requirements for updates, tweaks, or new software.
• Content Creation: Develop and maintain a user-friendly library of "How-to" guides, training modules, and FAQs hosted on the STBB extranet.
• Onboarding: Lead the technical onboarding process for new hires to ensure rapid proficiency with company software.

Minimum Requirements:

• Software Mastery: Advanced proficiency in Microsoft Office desktop applications and experience creating online training/e-learning content.
• Communication: Exceptional ability to translate complex technical concepts into clear, non-technical language.
• Relationship Building: Proven track record of building rapport across diverse departments to uncover hidden efficiency gaps.
• Analytical Thinking: Skilled at diagnosing vague operational complaints and converting them into structured, actionable recommendations for the IT team.
• Adaptability: A fast learner capable of rapidly mastering new applications as company software requirements evolve.